No 1. I had my internet connection issues, it disconnected every afternoon and I called comcast customer service many times and they never solve the problem.
finally the technician said they would send a person to my home to fix it, then I asked if they will charge me for in home visit and answer is no. then the technician came to my home and replace a cable line outside my home since it was too old and those lines for other users are relative new, so he believes that caused the connection issue. meanwhile, the technician changed a cable line in my home also because he is not sure if the indoor line works well. Then I receive a $70 charge on this one month later.
I called to customer service and told them the whole story, but they still on insisting charging me for at least $35. They said because the technician replaced the indoor cable line. I told them the technician never told me this would be charged for $70 or he is not sure it was needed to change. So it is very possible that the technician hided the billing information and did the indoor line change intentionally for charging me $70.
No 2. in last year, still with disconnection issue on my internet and still the technician cannot solve the problem. then they told me to bring my own modem to the local service center and use it to change a comcast modem for free. Then I did and gave them my modem and got one from them and used it.
Last month, I received a letter from comcast and said I need to pay them $10 modem rental fees. I called them 3 weeks ago and they told me today that I was not supposed to do it, and need to pay the rental fee. I asked where is my modem they said they only care their modem. What a terrible service!!!
The comcast service asked to local store to find my old modem, I am in GA now and the store is in IL.
Why not say this 3 weeks ago when I was in IL? I have reported this issue since 3 weeks ago.
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The most disappointing in user's experience was online representives, overcharged, response to problems and internet conectivity. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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