I am at the end of my yearly term with the phone and internet with comcast and I have called and talked to customer service people 5 times and they all state because I am not a new customer I cannot keep getting the supposed discount rates. 5 calls I have made to them!!
I pleaded and told them I was unemployed and they were very apologetic but no one would bring the price down to what I was paying.
So I am forced to go to the competitor. If comcast would treat their existing customers better they might not need to apologize so much and use so many customer service people who know nothing about what they are doing!!
Monetary Loss: $52.