Not resolved
Billing Practices
Customer service
Diversity of Products or Services

We just moved to a new state 5 months ago.Comcast was the only decent internet option unless we wanted to return to a plan similar to what was available in the 90's.

Anyway, no one at Comcast shared with me that we have limited data when I signed us up. Also, I got a phone call after having gone over our data usage for the 2nd time, not the first time. On their website, they state they will notify the customer the 2nd time they over use data. This is absurd!

Don't most people want to know the first time they do something that could costs them more money down the road?! Why does Comcast not share with the customer the first time they go over their data limit?! It makes me think they want you to so they can charge you more money later on. I complained to the FCC.

A couple days later, I received a call from Comcast. The exchange was equally as horrible as my experience has been with Comcast. The guy made excuses, stating their data plans are explained on their website, as if no one at Comcast should have to tell their customers on the front end that they have data limits. Plus, I asked if he could remove the first data overage so that we'd have two left, and he said he was unable to do that.

It makes one feel like they could care less about you being a customer, which is obvious since they have had so many complaints lately.

If we had another option, we'd definitely be changing ISPs, but for now we're stuck.

Reviewer is in unhappy mood. This person stated that there is a room for improvement of no resolution offered and expensive for what you get. Please immediately contact the author of this review to discuss poor customer service of comcast customer care. Comcast needs to offer any options to resolve the issue according to poster's claims.

Other people also mentioned comcast customer care in their reviews. You may find this information helpful for further shopping at Comcast.

Had an Experience with Comcast?

Write a review


Terms of Service
Post Comment

You May Also Like

Comcast - Cable installation from Pole to House to computer Comcast "Had Comcast cable installed. Installation was not safe; the cable hung to low and the outside wall installation went across the entrance stairway for someone to trip over. H. Schmitz..." Read more Comcast Call Center ---- Sucks!!! Comcast "Comcast customer service executive (Era) is thinking that customers are liar. Few services shut off suddenly and I did not make changes. I can see in online account which service..." Read more COMCAST BILLING SCAMS/WORDPLAY/MINDF**K Comcast "I am disputing Comcast now. I transferred service and only owed $67. However, they have me owing $158 from old residence and have given me numerous lies to explain the..." Read more My Comcast bill increased $60 this year with no changes to service Comcast "In January of 2016, I signed a two (2) year contract with Comcast for Triple play. I was on Double play prior to that but they encouraged me to move..." Read more Jawbone - $150 band was broken in less than a year and I’ve received no compensation or adequate customer support Jawbone "My UP3 band was broken in July 2016 and I opened my first ticket using Jawbone support page on July 20th, 2016 I was asked for detailed information about the..." Read more Ideal Image - TATTOO LASER REMOVAL Ideal Image "Had a consultation with a girl at the Willow grove location in PA to have a small tattoo removed with a Picosure laser. She assured me that 6 treatments is..." Read more Elon Property Management - Disgusting Dirty Place and they call them Upgraded???? Elon Property Management "Moved into an Elon property this month basically every time I walk in this place it just disgusts me first thing I do look for all the bugs in here..." Read more Adventure RV - AVOID Adventure RV "If anyone is in the market for RV parts, I would STRONGLY DISCOURAGE you from dealing with I recently had one of the worst customer encounters of my life..." Read more