Was paying $245/mos for bundle after promotion had expired (was around $150).Only called as FX had been dropped from my package and was told I needed to upgrade to get FX now.
Asked for new promotion as I am now month to month. Told no problem. I requested to eliminate digital phone service as we don't use landlines. Was transferred and then told if I dropped phone service I would be eligible for any promotional rates for 3 months.
Told rep I could get FIOS for half of what I was currently paying but wanted to stay with Comcast. He said if I kept phone service I could get a better rate but otherwise I could "do whatever I wanted to do". FIOS being installed in 3 days. I wouldn't go back to Comcast if it were FREE.
It is amazing how terrible the customer service.I would be shocked if they are not losing market share anywhere there is any competition.
Review about: Comcast Bundle.