Was paying $245/mos for bundle after promotion had expired (was around $150). Only called as FX had been dropped from my package and was told I needed to upgrade to get FX now.
Asked for new promotion as I am now month to month. Told no problem. I requested to eliminate digital phone service as we don't use landlines. Was transferred and then told if I dropped phone service I would be eligible for any promotional rates for 3 months.
Told rep I could get FIOS for half of what I was currently paying but wanted to stay with Comcast. He said if I kept phone service I could get a better rate but otherwise I could "do whatever I wanted to do". FIOS being installed in 3 days. I wouldn't go back to Comcast if it were FREE.
It is amazing how terrible the customer service. I would be shocked if they are not losing market share anywhere there is any competition.
Review about: Comcast Bundle.