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My experience trying to cancel service was such a rabbit hole of getting transferred multiple times, to people unable or unwilling to comply. I ended up contacting an executive whose photo and contact information was at the bottom of the website, but nowhere near Customer Service tabs I finally got assistance after a couple calls.

However, they did not process an owed refund. This level of non-service is disgracefull and Comcast has so many layers of subcontractors, it's impossible to get help. The company needs to take customer service more seriously and end subcontracting. There is no reason customers should be forced to endure such treatment .

And I was determined and patient, yet it took almost a month and a half to resolve.

What is even more galling is that the company added cable to my internet service without permission, doubling my bill, which I thought was the end of my trial period and of course, refused to refund. I don't even own a TV!

Product or Service Mentioned: Comcast Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

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