Not resolved

I had ordered xfinity tv and internet service through an online promotion that included the Preferred (220+ channels) Double play cable TV and 50mbs internet for $89.99/month for 1st 12 months and would increase to $119.99/month from months 13 through 24. I made sure that a cable card was in the order (at $0 per month) since I wanted to use my own Tivo box.

When the install guy came out he did not have the cable card and waned to connect Xfinity's own dvr box instead. He claimed that Comast is no longer sending out cable cards for Tivo boxes and they no longer support Tivo... which were all false statement based on phone calls I had made with Comcast prior to purchasing Tivo who all told me a cable card would work with their service. I made another call to Comcast and after being on the phone for over an hour finally got it straightened out and they would have another install person come out within 30 minutes. That person never showed up so I went to their service center on Milwaukee Ave. to get the cable card myself.

Well when I got to the service center it turned out that Comcast had modified my plan to be only internet with no TV channels and the weren't going to honor the online promotion that I got. Through more hassle of maybe a few hours more they added the TV back on to my service... but now I have to have to install my Tivo myself with the cable card. I then looked at my account online and discovered that they had added an additional service fee of $39.94 plus three $20 fees for each service even though I had requested only TV cable and Internet. The original deal was a $39.95 install fee and $0 service fee that I got from my online promotion. I than also discovered that they weren't giving me the "Preferred" plan that had added channels. They were giving me the "Starter" plan with less channels for the same price of the deal I had.

I've probably spent a good 8 hours dealing with Comcast and the service is poor. No one can do anything or resolve issues. If they could only honor the plan the had got initially and had my service working like it should be there would be no problems. I would never deal with them in my life and I would tell anyone to stay clear from Comcast. They are a horrible company that don't care about their customers. The poorest customer service I have ever experienced in my entire life and I only had to deal with them two days!!!

Had an Experience with Comcast?

Write a review


Terms of Service
Post Comment

You May Also Like

Comcast Business is awful 4 months of issues. Comcast "Our small business contract was with up with another phone provider, internet, and wifi. Then we met : Tierre Landrum, Comcast Senior Business Account Executive M: 281.409.1086 | F: 713.583.5763..." Read more Comcast - Purchased movies Comcast "You talk all the time about how good it is to watch movies. Now see the video on what I see as far as movies goes. What do I have..." Read more Comcast - The best they have to offer Comcast "Comcast with their desire to lead is leading the way in the worst service of all the providers out there. They claim their X1 box is the best thing since..." Read more Comcast - False Advertising Comcast "I signed up for services because the area we live in does not support Uverse (we were happy customers for years). Saw this ad for 12 month service for $44.99..." Read more Woofgang Bakery And Grooming Fleming Island - Poor Customer Service, Privacy Information Violation, Harrassment Woofgang Bakery And Grooming Fleming Island "I had purchased a harness from Woofgang Bakery on the 4th of September 2017 (few days prior to Hurricane Irma). My family and I were forced to evacuate Middleburg Florida..." Read more ONE WORLD VAN LINES - Had I known I would havve Run as fast as I could ONE WORLD VAN LINES "No interstate license at time of move. No proof of weight Cost increased over $1000 dollar Unlike the first report I would have been better off if they had cancelled...." Read more Lazada Philippines - LAZADA PH Defective Phone Return Item Refused Lazada Philippines "hello, good day. bakit nyo di tinanggap yung return refund ko.meron akong mga screenshots please re-evaluate nag refer kayo sa lbc ng padala, eh nadelay ako ng padala kasi may..." Read more Jawbone - $150 band was broken in less than a year and I’ve received no compensation or adequate customer support Jawbone "My UP3 band was broken in July 2016 and I opened my first ticket using Jawbone support page on July 20th, 2016 I was asked for detailed information about the..." Read more