technician came 6 hrs later than "window" given to us and we were promised a waived fee. not only was the fee not waived but it showed up on the next three bills.
spent a long time on the phone trying to get things fixed only to struggle and fight the people who were supposed to be helping me. of the first 6 bills i received at my new house, only 2 were correct. each incorrect one was a hassle to change. i was promised returned calls from supervisors that never happened.
i really despise a company who treats customers so poorly. to their credit, the last time i called i spoke with someone helpful (this was the only time but it was a welcome surprise).
Monetary Loss: $30.