I have never been able to get Comcast to fix problems with my cable TV and internet. They have missed several service calls and when they do come out they don't fix the problems.
Comcast customer service is a joke. You go through a telephone maze and then they ask you the same questions when you finally talk to a human. I've asked for a supervisor to call me at least a dozen times and have never received a call. The total disregard for their customers is sickening.
I have been told by the service techs that the problem is with a node (whatever a node is) and is too expensive for them to fix unless I live in River Oaks (a wealth Houston area). He said that calls in River Oaks are answered the same day and the equipment is well taken care of. So, unless your rich Comcast doesn't care. Funny that they pay the same amount that I do.
Do Not Use Comcast!
Product or Service Mentioned: Comcast Tv Service.