so I am in pain just having pins and plates on a 3 break broken leg. I have been recovering in front of TV with nothing to watch when I get a sales call to switch to better service and include phone.
the girl tells me we split the installation fee also. So I said if I get 3 more DTA boxes can he program my remotes to them while he is here. She said sure just call customer service and have them shipped by the install date. All was well until I called to get the DTA boxes.
I don't know what was wrong with the girl but she said there was no way the tech would touch those DTA Boxes. So I said I would have them picked up from cable office and hooked up but I wanted the remotes programed so I would not have two remotes if possible. She said that could not be done without charging.
When I agreed to that she told me she could not put in an order for the boxes until after the install order completion.
By this time I wanted to know who was lying, the one that sold me the service or her. prior to the call I answered yes to taking a survey about the call. Guess the survey is rigged along with the run around because I never got a call back for the survey
what a way to treat a $2,500 a year customer!!
I will take my business elsewhere. I know a lot of people that are happy with Dish and Direct and save a lot of money so I will call Comcast 'the worst company in the world also'.
Product or Service Mentioned: Comcast Tv Service.