I am a RF Engineer by trade, have over thirty years in the Telecomm industry (satellite, microwave, central office). This is by far the worst group of technical support and central office technicians I have ever encountered!
Zero professionalism, lack of troubleshooting abilities. Every night I encounter intermittent outages shortly after the swing shift comes on duty. Worst part is they have me over a barrel, limited to no other providers in the area. They charge outrages prices.
These folks are worse than the Airlines! These problems have been on going since I moved to my new house. Spent the whole weekend on the phone with the initial install.
They lied about coming out, even got a three way conference call (they didn't know I was on the line) supervisor laughing and making disparaging remarks. Got no response when I tried to contact corporate office!
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