Lowell, Massachusetts
Not resolved
1 comment

Comcast and the other companies like it have a monopoly in the areas they work in. I don't see how this is right/legal.

I canceled my service with Comcast and had an $80 credit on my account, even though I only paid $60 a month for my services! I now have to wait 30 days for them to process my credit and send me a check. So they make us over pay for a service and when we cancel they make us wait 30 days to issue us a credit. Great policy for Comcast.

Bad Customer service and policy for the people they are gouging.

Product or Service Mentioned: Comcast Account.

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Mike_mn
#778305

Waited 30 days to receive credit is common for companies. Some have 60 or 90 days.

This is because they make millions of of all the combined credits/refunds. Yes, they make $ making us wait for our money!

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