160 Old Farm Rd, Amherst, MA 01002, USA
Not resolved
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

Comcast has wifi, cable, and telephone service. They all rank supreme over competitors, but at such a high cost.

They have developed different plans to cater to different budgets which is great. However, when an issue arrives with service or one other products, their customer service lacks. I have had the run around with fee's and technicians and I eventually cancelled my service. I think that for a company that charges so much should be providing excellent service.

Why is customer service so hard to ask for from them?

People want their products, but people are also trying to justify the cost. How can we when their customer service does so little?

Product or Service Mentioned: Comcast Bundle.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

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