My experience is similar to many who've posted to this and many other sites, but I want to add that after almost 8 months of the royal run-around, Comcast will NOT send the netbook NOR will they give me any compensation other than a "we apologize for the inconvenience" and oh - "how about a $30 credit to your account?"
Basically, it's a clear case of deception. They offer you the Triple Play services plus the free netbook, then they turn right around and send you a contract DIFFERENT from what you were offered, clearly hoping you don't read the fine print (or are even able to interpret THEIR INTERPRETATION of the fine print) so that they can turn around and say, "I'm not sure what was offered to you, but that is NOT what was in your contract."
This finally came to a head today 3/18/10, my SEVENTH call (not to mention all the online service "chats" I've had with Comcast) to inquire about the netbook and a lot of back and forth between Comcast and their outsourced "Rebate Center." I also got a different story EVERY time I called. Today, after an hour of interacting with the cutomer service rep as he performed a fine-toothed comb treatment through my account, I finally was transferred to a supervisor from a call center in Mexico who was very abrupt (but, at least he wasn't rude). He put down the hammer on the whole issue, was adamant that I would not receive a netbook or anything comparable, but offered the $30 credit.
How can we go about instituting a class action law suit??? It seems to me that many were intentionally duped, and the whole offer seemed to be a bait and switch at the very least. I started filing a complaint on the Better Business Bureau website. Is this worthwhile???
Product or Service Mentioned: Comcast Account.
Monetary Loss: $299.