I needed to install internet in my home. I called in to talk to one of the representatives of the 24-hour customer service.
I remember I spoke with three different employees. One of them was Robin. I had the modem and router already plugged in. I just needed to verify that everything was done correctly and launch internet.
I spent about 2 HOURS on the phone, trying to figure out why there is no internet access. At the end, FINALLY one of the representatives transferred me to the High Tech Support Department. I spoke with Kristin and in about 5 minutes we figured out that one of the previous owners disconnected a wiring when moving out. I was so frustrated that I spend 2 hours dealing with an issue that could have been resolved in about 5 minutes.
A waste of my time and evening. I am not satisfied with Comcast Customer Service.
Every time I call in, I spend at least an hour on the phone. It is very frustrating.
Product or Service Mentioned: Comcast Internet Service.