State: Washington City: Vancouver Product: Comcast Internet Service Clear all filters (3 of 763 reviews match)
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Comcast in Vancouver, Washington - Increasing CAble TV costs

4.0
Details
Comcast has been constantly adding costs to more movies. We watched the French Connection for free and wanted to watch French Connection II. When I did a search on demand I found the movie was 14.99 to rent! Also more and more older movies are being added to Comcasts price hike. I have a premium package and used to get most older movies for free or 1.99, now it is out of sight. They also charge to watch TV reruns like Mike and MOlly and Drama series.What the heck am I paying 260.00 a month for? They also charge 7.99 for some movies and 5.99 for others (HD). The free movies are for the most part a joke, the worst movies Hollywood has ever produced. And their monthly fees keep creeping up. And when hooking up basic cable in the kitchen because they changed their delivery system they charge to rent the box that delivers the change. I am so tired of Comcast and am looking for big change with the internet and TV service.
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Review
#606934 Review #606934 is a subjective opinion of poster.
Service
Comcast Internet Service
Cons
  • Indiscriminate price increases
  • Service
  • Price
Reason of review
Pricing issue
Loss
$500
Preferred solution
Price reduction

Comcast in Vancouver, Washington - Their modem doesn't mean their modem

In January after having had numerous Internet issues at home I called Comcast and they sent me a new modem. I installed it and sure enough, no more Internet connection problems. I was paying $5. per month extra for that old modem and now have been paying $7. extra per month for a modem. On the sheet that they sent along with the new modem (with Comcast's logo on top) it states: "Disposal of Old Equipment. To protect our environment please dispose of your old cable modem properly............Please note there is no charge if you do not return your old modem, but we recommend that the equipment is disposed of properly." Today, more than 4 months later in my monthly bill they charged me $40. for "Unreturned Equipment." When I called and asked what that was for they explained that was for their old defective modem not being returned. No help from that poor service rep. After then being on hold for at least 20 more minutes I finally got to speak to "a supervisor" who explained that "your old modem" did not mean Comcast's old modem. No, no, even though they shipped the new one to me because their old one was defective "your old modem" and "no charge if you do not return" it merely meant that they wouldn't charge me if I did not ship my own personally owned (non Comcast) modem back to them. I still have to return that defective old Comcast modem ("disposed of properly"....4 months ago?) and they insist on charging me for it. Amazing and I'm sure many others are having that same issue with Comcast.
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Review
#241676 Review #241676 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$40

Comcast in Vancouver, Washington - 48 hours and no service (LOL)

Hello My Name is Joseph Andrewski and customer of many years to Comcast I recently encountered some technical problems with my modem on 11/04/2010. No Internet or phone service, and followed phone instructions with a repair technician. In this process I was told to push a reset button on the back of the modem and it broke, They set up an appointment for the following day between 8 am and 9 am on 11/05/2010. I took time off from my work the next day and waited unit 9:30 am for the service technician to arrive? No service technician showed up as scheduled ?? Called up Comcast to fine your computers cancelled all appointments scheduled upon the time my appointment was made, due to a service issue that occurred earlier in that day on 11/04/2010 ?? Here is why I am writing this compliant to you as a unsatisfied customer. I missed a days work, no call backs regarding cancellation of my scheduled repair call, and no phone service at my home for over 12 hours? (OUCH) Now I must wait 48 hours due to rescheduled service call and take another day off from work (Ouch!!) Wow, I'm not so happy with how your company is handling customer service! Thank you for hearing out my concerns in this matter and hope you can improve on customer services In the near future, 48 hours lost is a long time to wait!!
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1 comment
Anonymous
#215697

Comcast Good bye, enough, antenna is just fine, one time expense of $15.00. We will survive.

Review
#205847 Review #205847 is a subjective opinion of poster.
Service
Comcast Internet Service