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visa scam by xfinity | Comcast review from Vancouver, Washington

I have triple they told me that my card word be mailed to me within 90 days which I know it doesn't take that long they are full of it and liars other people consumers never received their cards either what xfinity is doing is commenting fraud and scamming people I don't trust this business it is very shady and full of liars I want to see my $150 prepaid visa card in the mail box first before I pay them one more cent so I can use it for Christmas and go get a turkey for thanksgiving I don't except to get it either
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Review
#734945 Review #734945 is a subjective opinion of poster.
Cons
  • Misrepresentation
  • Being lied to about promotional cost
Reason of review
Problem with delivery
Loss
$150
Preferred solution
Deliver product or service ordered

Other Product Review

Comcast customer service is at the bottom ! There lack of consideration and compassion for their customers is the worst I have ever experienced !!!! But we are all small fish to them !!! They really don't care !!!!
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Review
#626816 Review #626816 is a subjective opinion of poster.
Reason of review
Poor customer service

Increasing CAble TV costs | Comcast review from Vancouver, Washington

4.0
Details
Comcast has been constantly adding costs to more movies. We watched the French Connection for free and wanted to watch French Connection II. When I did a search on demand I found the movie was 14.99 to rent! Also more and more older movies are being added to Comcasts price hike. I have a premium package and used to get most older movies for free or 1.99, now it is out of sight. They also charge to watch TV reruns like Mike and MOlly and Drama series.What the heck am I paying 260.00 a month for? They also charge 7.99 for some movies and 5.99 for others (HD). The free movies are for the most part a joke, the worst movies Hollywood has ever produced. And their monthly fees keep creeping up. And when hooking up basic cable in the kitchen because they changed their delivery system they charge to rent the box that delivers the change. I am so tired of Comcast and am looking for big change with the internet and TV service.
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Review
#606934 Review #606934 is a subjective opinion of poster.
Service
Comcast Internet Service
Cons
  • Service
  • Indiscriminate price increases
  • Price
Reason of review
Pricing issue
Loss
$500
Preferred solution
Price reduction
3.0
Details
Each time I contact Comcast for a rate change I'm offered what is understood as a better and less expensive package, only to realize after one correct billing that my new rate is much higher, in addition to tacked on service charges, which were discussed as non...
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1 comment
Anonymous
#940777

I called today to downgrade Triple Play to Internet only - at their highest speed. I could tell the person was irritated that I didn't want to stay with Triple Play.

I told them I would have to check my options before I proceeded. Right after I hung up my modem was rebooted. My modem has never rebooted like that. I don't think it was a coincidence after the recent news reports of customers names being changed on their accounts.

If I had a better option I would be so gone, as it is I just plan to spend my evenings posting this everywhere I can on the internet. If you don't have Comcast, Go with AT&T - their service is so much better - and more professional.

Review
#589576 Review #589576 is a subjective opinion of poster.
Reason of review
Pricing issue
Suddenly my digital video recorders are rendered useless and I can't watch my favorite news shows because Comcast has been allowed by our government to let them "switch to digital" and not continue to dispense local news in analog for people without the need or the...
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2 comments
Anonymous
#543646

We are having the same issue. We cannot afford to pay more for tv than we already are, so 'renting' their equipment is out of the question.

I am really disappointed that my recorders are now useless - all of the shows I watched were taped and watched at times other than when they aired. I want to try the digital antennae and if we get the same channels as our very basic cable, then drop Comcast all together.

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Review
#345924 Review #345924 is a subjective opinion of poster.
Loss
$1000

Month ahead billing and extra fees | Comcast review from Vancouver, Washington

i've been a comcast coustmer since 1987, at one time had the whole package , but with their prices and added extra fees , i'm now down to just internet. Today 1-30-12 i recived a call from their coustmer service wanting thier past due 29 dollars to avoid shut off. this is the remainder of the amount owed for the month of january!!!! amazing, milti billoin company and tehy have to get as much out of their decaticted consumers. i'm currently looking for another internet provider and good riddance to comcast, and their crroked ways. At&t cell phones are next. The parent company of comcast. more people need to do this and make them see you actually put them there, US!!!!!
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1 comment
Anonymous
#421753

If you want to save money on your Comcast bill call 877-824-2288 and ask to speak to the RETENTION Department. They will give you promotions and discounts that no other department can give you.

The promos generally last for 6 months so you have to callback every 6 months. It is worth the trouble because you can get discounts of 25-50%

Review
#293118 Review #293118 is a subjective opinion of poster.
Loss
$1000

Their modem doesn't mean their modem | Comcast review from Vancouver, Washington

In January after having had numerous Internet issues at home I called Comcast and they sent me a new modem. I installed it and sure enough, no more Internet connection problems. I was paying $5. per month extra for that old modem and now have been paying $7. extra per month for a modem. On the sheet that they sent along with the new modem (with Comcast's logo on top) it states: "Disposal of Old Equipment. To protect our environment please dispose of your old cable modem properly............Please note there is no charge if you do not return your old modem, but we recommend that the equipment is disposed of properly." Today, more than 4 months later in my monthly bill they charged me $40. for "Unreturned Equipment." When I called and asked what that was for they explained that was for their old defective modem not being returned. No help from that poor service rep. After then being on hold for at least 20 more minutes I finally got to speak to "a supervisor" who explained that "your old modem" did not mean Comcast's old modem. No, no, even though they shipped the new one to me because their old one was defective "your old modem" and "no charge if you do not return" it merely meant that they wouldn't charge me if I did not ship my own personally owned (non Comcast) modem back to them. I still have to return that defective old Comcast modem ("disposed of properly"....4 months ago?) and they insist on charging me for it. Amazing and I'm sure many others are having that same issue with Comcast.
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Review
#241676 Review #241676 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$40

Comcast Un-Support

I have been working with Comcast to solve a problem with my signal being unacceptable for over six months. I moved from a thirty-five year old home with neglected wiring and minmal issues to a fifteen year old home in great shape. Since this move I have had serious pixilation issues with my cable signal, my phone signal breaks up so horribly the person on the other end of the line cannot hear me much of the time. All of this began in June of 2010. I called Comcast due to the pixilation preventing my family from watching any television whatsoever. The picture and audio signal were so badly broken up we could not make heads or tails of the shows. They informed me that the entire neighborhood was having problems and to be paitent; it would clear on its own. I took them at their word and waited for three weeks for it to clear. I gave them the benefit of the doubt that they were continuing to work on the problem. I called again. This time there was heavy rain in the area and they blamed the pixilation on that, stating that I need to be paitent still; they had just finished repairs on the neighborhood lines. I took them at their word again. Come the end of the second month, I began to become a bit frustrated. I am generally a patient person. I call again and this time request someone be sent out. I did not describe the issue as pixilation; rather I said the television signal was broken up. I later learned they wrote this down as "HD problem". A couple of days later the technician arrives to fix the problem and replaces the wires directly on the outside of the house, stating he is sure that is the problem and to be patient as it may take the lines some time to clear the reception. I wait two weeks again and call. The problem is no better. They send another technician who says, oh its the box. They replace the box and the wires in the back to the wall. Two weeks later, we are still having pixilation. I think it is minorly improved, but it is still too bad to watch anything. I call again. This technician says the previous technician did not inspect the wires they replaced and that they were bad: the male and female ends were too far in and too far out. I hope this is the end and thank him. He tells me if I have to call again to explain the problem as pixilation so they know clearly what they are dealing with. Two weeks later, the pixilation is still present. The next technician comes out and replaces the box again. Two to three weeks later, the pixilation, although still somewhat improved, is too horrible to make sense of any shows. I call again; they send out another technician. He says he can't find the problem. I am told to bring the box in to a local Comcast box store and swap it. I do. On a side note, in the last month we replaced our television. It was having trouble with lighting, so we thought perhaps the unit was the problem. Nothing about the pixilation changed with a brand new television. After the last six months of excuses and run around and finally getting the problem solved, I call up Comcast. (I had requested a credit when the first technician was sent out. I was told to wait a couple of weeks after the problem was solved.) I called and explained the last six months of problems, asking for a credit again. They say they only see one month of problems in their records. What! I calmly explain what has been going on. I can tell him there have been at least five different technicians to my house. I can tell them everything that was replaced each time. They keep repeating they only see the last month. When pushed, Alicia tells me that she does see a history back to September, but that was an HD issue, not a pixilation issue. I explain that I have no idea why the technicians worded it differently but the problem has been the same all along. I also have to argue the point of the second DVR box replacement. She states that they show we made an upgrade. The DVR box that was replaced was the older version with a smaller hard drive in comparison to the new one. However they are both Comcast brand DVR boxes. I would never consider this an upgrade. Conveniently, Comcast has labeled the box replacement thus to avoid having to tie the two service calls together. I have things I need to do, so I have to let her go. I call again the next day and speak to Heather. She is much nicer and agrees to give me a $50 credit easily. However, I have been paying over that each month for the television service I was not receiving for six months. I explain this fact again. She says they only have thirty days of history on this issue. I explain again each thing that was replaced by all the different technicians and how long ago. She is quiet, but I would not say she listened. During this conversation she notices my telephone service is breaking up so badly she cannot hear me. She quickly uses this as a reason to transfer me to tech support and not have to talk to me anymore. Tech support repeats the fact that I am really broken up and sets up an appointment for my phone to be serviced. I have also been dealing with the phone problem for six months, but it has not caused me to be unable to use the phone for long periods of time and has been intermittent. When I called Comcast service once before, they told me that as the problem was intermittent they could do nothing unless I called when it was occurring. The problem is when it is occurring was usually in the evening, when on tech is available. I didn't see the point. So, I have been putting up with it. I wait until the technician comes out for the phone, hoping that after this is fixed, I can make some headway with Comcast on a reasonable credit for my bill. I have always paid full and on time. The technician, Jeremy, comes out to the house and tests the modem, the lines, even the neighborhood box and says everything is in the green. He can't find the problem. So he leaves me his number and ***, telling me to call if the problem reoccurs. He is the nicest person I have dealt with during my talks with Comcast. I decide to wait to call them about a credit as the phone is not fixed. I receive a call from customer service asking me to take a survey about my satisfaction with Comcast. The automated voice says they want me to be fully satisfied. I am not, and I say so. The automated service transfers me to customer care as a result of my statement. I speak to an entry level support person and receive the same rig amoral of excuse and "we don't see records that far back regarding this issue". Apparently they change the wording on their records so the problems don't match and then lose the majority to avoid having to take responsibility for their screw ups. I ask to speak to someone who can help me. I am transferred to Kristen. I speak to her for all of thirty seconds when she hangs up on me. This entire time I have spoken calmly and quietly to each person, regardless of my frustration. I realize they are only pegs in the machine and do not have real power. I wait a couple of minutes to see if she will call back. I don't know why I did. Part of me wanted to give her the benefit of the doubt that she did not do so intentionally and it was an accident. I call back and ask to speak to Kristen again; explaining I think she accidentally disconnected our line. The person I am speaking with places me on hold and then returns to state in a strained and odd voice that Kristen is "not able to come to the phone". I ask if there is someone else available. I am transferred to Brandon. He is pleasant enough, as pegs go. However he repeats the same load of junk I have been told before. I may as well have been talking to a brick wall. What is the point of having a customer service department when not one individual is individualistic? They are all robotic drones and none of them will give any credit to the reality of my situation. I have been patient for six months on the basis of the idea that Comcast will see reason when I call up and give me at least one month's bill credit for six months of frustration. Jeremy calls me back three hours after he was here and offers to come out and replace the modem on the chance it will fix the phone, despite the fact that everything tested green. I take him up on the offer. He does so, and again is very nice and apologetic about the service issues we have had despite the fact that he has even less responsibility regarding my satisfaction than customer un-service. After the experience I have just had, I cannot see how any satellite company could be any worse. I will be letting everyone know that aside from their technician, Jeremy, Comcast does not give a *** about their customer satisfaction. It is simply a catch phrase for sales and nothing more. Stay the *** away from this horrible and careless company. We have a satellite dish on our roof from the last individuals who owned this house. We were going to take it down. I'm glad we have not yet. I am talking to the satellite company first thing tomorrow.
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Review
#207825 Review #207825 is a subjective opinion of poster.
Service
Comcast Service Transfer
Loss
$300

48 hours and no service (LOL) | Comcast review from Vancouver, Washington

Hello My Name is Joseph Andrewski and customer of many years to Comcast I recently encountered some technical problems with my modem on 11/04/2010. No Internet or phone service, and followed phone instructions with a repair technician. In this process I was told to push a reset button on the back of the modem and it broke, They set up an appointment for the following day between 8 am and 9 am on 11/05/2010. I took time off from my work the next day and waited unit 9:30 am for the service technician to arrive? No service technician showed up as scheduled ?? Called up Comcast to fine your computers cancelled all appointments scheduled upon the time my appointment was made, due to a service issue that occurred earlier in that day on 11/04/2010 ?? Here is why I am writing this compliant to you as a unsatisfied customer. I missed a days work, no call backs regarding cancellation of my scheduled repair call, and no phone service at my home for over 12 hours? (OUCH) Now I must wait 48 hours due to rescheduled service call and take another day off from work (Ouch!!) Wow, I'm not so happy with how your company is handling customer service! Thank you for hearing out my concerns in this matter and hope you can improve on customer services In the near future, 48 hours lost is a long time to wait!!
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1 comment
Anonymous
#215697

Comcast Good bye, enough, antenna is just fine, one time expense of $15.00. We will survive.

Review
#205847 Review #205847 is a subjective opinion of poster.
Service
Comcast Internet Service

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Comcast sent me, in the mail and online, more than 10 requests to switch my phone service with the "Triple Play". Because I had service already, I was not able to switch with them. I went online and completed the info and got the deal I wanted. When I called to schedule the service install they would not honor it. Had me on hold for 24 minutes, probably because I had a complaint. Hung up and am pissed off. My bother and father in law switched away from COMCAST. I am next. F'n dirtbags. They will spend thousands of dollars to get me to switch but wont honor their promotional price. Good business marketing.
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1 comment
Anonymous
#81395

Comcast could give a rats *** they are too big I went antenna and a converter box awwwwww paying for its self the old days are commimg back

Review
#150957 Review #150957 is a subjective opinion of poster.