State: Washington City: Kirkland Product: Comcast Customer Care Clear all filters (1 of 199 reviews match)
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Comcast in Kirkland, Washington - Won't disconnect service on a dead customer

1.0
Details
On 3/8/2016 my Dad died. On 3/21 I received a comcast bill which was forwarded to me. After much stress I got through to a live Rep named Danielle who told me she arranged to have service disconnected 3/22/2016 and that I would receive credit for 1 week of unused service> On 4/1 I received a past due notice- I called and was told to ignore. On 4/25 I received a bill for 2 months of service. After dealing with voice mail *** I got Candice who showed nothing & told me I had to speak W/ customer Loyalty Dept. After several minutes she came back on & said Jack Said I needed to gointo a service location in person to arrange for a disconnection. I requested a Supervisor which took 20 minutes. At that time Chenelle came on the phone & had to terminate the call do to a bad connection. They owed my Dad a week of service. Chanelle called back from an 800 # same bad connection. Now I am told I have to physically go into the local comcast store in the town where my Dad lived (2 hr drive) with a copy of the will and photo ID for them to cancel service. So basically the owed him a week of paid service & now expect me to pay 2 months of past due. They insist I should have been told this the first time I called. They are beyond horrible
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Review
#836196 Review #836196 is a subjective opinion of poster.
Service
Comcast Customer Care
Cons
  • Untrained and poor customer service reps
  • Awfull customer service
  • Lack of coordination between departments
Reason of review
Poor customer service
Loss
$199
Tags
  • Comcast sucks