State: Washington Product: Comcast Internet Service Clear all filters (31 of 763 reviews match)
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My internet router from comcast stopped functioning

my internet service stopped working so I had to call comcast. The most irritating and anger generating move on comcast's part is that I have to listen to a recording 3 times that says "do you know you can go to comcast.com online to get help". No, I can't. I only call comcast when our internet service goes down. How the *** can I go online to get help about my internet service going down when the internet service has stopped working. But a bunch of *** and idiots. How can I say this in a polite way - stop insulting and *** off your customers. If there were another service that provided what you provide for a price within a few dollars we would change service providers in a heartbeat. I can't wait to get serviced by some other company than comcast. Your company is run by idiots. Get a clue, get a brain.
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1 comment
Anonymous
#837648

The phone system is automated-aka the same message you heard is the same message everyone hears. Get a clue.

Review
#491689 Review #491689 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast Internet Service Review

Since January 2014 that I got internet service with comcast I have had 4 outages including two today 5/19/14 and they say via their website that by 5/20/14 @ 12 am service will be back. I can not do my work because of the outage.
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Review
#488551 Review #488551 is a subjective opinion of poster.
Service
Comcast Internet Service

Extremely poor service from Comcast

Here is a letter I sent to the CEO today: Mr Roberts, I want to let you know of the extremely poor service that I have received since doing a self-install of the internet service on 6-24-2013. The account number is xxxxx. The name on the account is xxxxxx. The last four of the social security number is xxxx. She is currently in the hospital in intensive care. I am her roommate. As you can understand, I have enough stress in my life without dealing repeatedly with Comcast over the same issue. I requested the 25mps service package. I was told there was a promotion, and that at the end of the promotion the cost would be $49.00 a month. I found this rather unbelievable, since I was currently $69.00 for 6mps service at my old address. I accepted the offer. I found the internet seemed a bit slow. I tested it repeatedly at your comcast speed test page, and found I was consistently getting less than 1mps download speed, and less than 1.5mps upload speed. I called repair. The first gentleman, (I neglected to write his name down), told me that he would send a "boost" to the modem. It would be offline for 15 minutes, and to call back if that didn't work. His main focus seemed to be to get me off the phone as quickly as possible. The second person I spoke with was in chat. Her name was Jessa May. She did some testing on her end, and made me send her a link to the speed test I had just done. With no explanation as to why she needed that, I felt she was trying to verify if I was lying about the speed test. She sent another boost, which took only seconds. The modem reset, and she had me do the speed test again. It was the same. She tried to schedule an appointment. After a few moments she came back into chat and told me that she was having latency issues with her systems. Imagine the irony of that. At this point the chat was becoming quite time-intensive, and I asked if she could schedule the appointment and email me with the date and time. She agreed, and gave me confirmation number 130626-000008. The next day when I didn't get the requested email, I entered chat again. This time I got Edelyn. She immediately seemed confused. There were long periods of "dead air", and several times I had to chat are you there? because she had not responded. Finally she told me she was waiting on her supervisor to confirm the appointment time. After several more minutes of waiting I asked to chat with a supervisor. She ignored this request. I had to ask for a supervisor several times. At one point she said and I paraphrase, "A supervisor can only do what I'm doing." When I told her I wasn't asking about what a supervisor could do, I was requesting to chat with one, she changed her story. She then said she was chatting with a support group. I asked for a supervisor a minimum of 6 times during that chat. She never got one. I have attached a copy of the chat transcript. In frustration, I called into Comcast and spoke to one of two people in this whole ordeal, that represented Comcast well. Her name is Bris. When I spoke with Bris I immediately demanded a supervisor. She did the right thing. She assured me she would get me one, and gathered enough information to give a supervisor a heads up. She was able to defuse my anger enough, that I was willing to let her help me, even though I still wanted a supervisor. She immediately found the ticket number, which is something that Edelyn was unable to do, and assured me I had an appointment on 6-28-2013 between 6pm and 4pm. She told me she had escalated my call, and I should expect a call from a supervisor within 24hrs. This woman deserves a reward, if not a raise. I was satisfied. Less than 24hrs later, I receive an email from Comcast confirming my appointment. It has a confirmation number of 130626-000575. It tells me that my appointment is tomorrow, 6-29-2013 between 10am and 12pm. Needless to say, this frustrated me again. Tomorrow is 6-28, not 6-29, and I had just confirmed with Bris the day before that my appointment was for Friday 6-28 between 4pm and 6pm. I decided to not waste time with your chat, and called in. The horrible automated voice response unit you are using told me that because of unusual call volume, the wait would be over 30 minutes. This is interesting to me. I worked for Comcast around 2007, and this was always the response customers received when calling in. You need to hire more people. I hung up and went back to chat. I next spoke with Fermin. His chat transcript is attached as well. As you can see, he or she did an adequate, but not exceptional job of trying to help me. He could not find my original confirmation code, (I wonder at the ability of a large company to lose such information), but after a lengthy conversation, he assured me that my appoint is 6-28 between 10am and 12pm. When I voiced my concerns about the poor service, he used canned responses that were word for word exactly the same as the responses I had received with other chat agents. It was clear that there was no real empathy or understanding of the situation. Instead he was using pre-programmed hot-keys to shoot verbal garbage at me. Toward the end of the call when I am telling him I am contacting you, he must have hit the wrong hot-key. The response I got was "You are most welcome!" Not exactly what you would expect when a customer is saying they are contacting your CEO. During the last four days, I have made a minimum of seven contacts with Comcast. Only two of these contacts were anywhere near good customer service. My understanding from your commercials is that you believe you give excellent customer service. I can assure you that you are far from that goal. I would like an apology in writing for the horrible overall service, and I would like a call from a supervisor. Not from your escalation group, but from an actual member of management.
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3 comments
Anonymous
#682418

I'm a former billing and technical rep with Comcast. Let me just inform you what Comcast did with your letter.

You probably addressed it to the Corporate office. The corporate office didn't bother to open it but looked at the return address in the corner of envelope, looked up to see what call center handles calls in your area and sent the letter there. The director of that call center gave it to a supervisor over one of the custimer service teams and the supervisor thru it in some pile of papers or in the garbage.

Don't waste your time. Brian Roberts owns the largest communication company in the world and couldn't careless about your little problems you have with his service.

Anonymous
#670454

You're entitled to your opinion.

Thanks for sharing.

Anonymous
#670245

I would like an apology from you for wasting my time reading this pure bs. And news flash the ceo of a multi-billion dollar company has much more to concern himself with than your petty complaints about poor service, which from your lengthy dribble of a letter i fail to see any poor service in the first place. So good luck with that

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#423866 Review #423866 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast in Country Homes, Washington - Horrible service

Paid my bill over phone service. Shortly after my cable was disconnected. Called for support and was told there was nothing they could do that I would have to visit their business office to get it restored. If you have another option for television and Internet service do yourself a favor and choose their competition. Worst company I have ever dealt with. First thing I do is to visit their business office to return their equipment. What do they care I'm just one customer. Guess I'll see what Centrylink has to offer. One of these days these huge companies will wake up and no one will want to do business with them. I guess at that point they will miraculously come up with a way to actually provide a service customers can count on.
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Review
#392666 Review #392666 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$250
Do not use Comcast if you have any other options for cable service!! First of all you will get the "Comcast *** That is when the bill creeps up month after month after month. I have spent untold hours during numerous phone calls to the billing department trying to get...
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Review
#383956 Review #383956 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$200
Tags
  • The Bill

Comcast in Seattle, Washington - Billing extortion

I have been charged a total of 140 - 60 for a cable box that I returned and have a recipe and 80 for a modem that I tossed because the Comcast said,it was obsolete. I have verified from customer service that this equipment is obsolete but they demand return or payment. They will not accept the receipt number for the 60 charge a nd want me to "come into their office in person. " i Have been on hold for "Alex " for Total of 3 hours. I want to take them to small claims court or my credit is ruined.
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1 comment
Anonymous
#754059

I have the same thing happening to me now. Albuquerque nm

I was thinking of reporting extortion attempts to the authorities and then going to press.

Review
#383533 Review #383533 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$140
Tags
  • Economics terminology
  • Harshad number

New comcast customer

I am a new comcast customer. Upon attempting to activate service, it took the customer service rep. 30 minutes to find my account. The original rep. that signed me up, put in the wrong telephone number and also the wrong address. The second rep. could not activate the service. They gave me the phone number to the service department. I waited on hold for 59 minutes, before I was able to speak to someone. When I finally was able to speak to someone, this individual, also was not able to activate service. At this point a service technician is scheduled to come put and hopefully will determine what the problem is. Great way to start a business/customer relationship. I have the FIOS number on my speed dial...
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Review
#341607 Review #341607 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast DOESN'T CARE!!!!

Comcast's customer service motto "customer's are first" and they are "Comcastic" -- it is a lie! I have been trying for over 2 weeks to get a service technician to come out to fix my cable and internet to no avail. First I was told that I wasn't authorized. How can that be when I WAS THE ONE WHO ORDER THE CABLE ORIGINALLY!!!! Then, I was told that since I wasn't authorized my husband had to order a service tech. He was told that the information in the file doesn't match with what info he gave them and they couldn't help. That's because it was my INFORMATION!!!! This took us 3 days to straight out. Then when we did finally get an appointment, we were told we would receive 3 pre-calls, which we never received. When I called Comcast, I was put on hold for a service rep and then the system hung up on me! After waiting all day for a tech to show, I called again and was told (after 2 attempts to reach a real person) by the next service rep that 3 pre-calls were initiated but there is no answer. However, I NEVER received the pre-calls!!!! So I wasted all day waiting for no one to show!!!! No answered precall, no technician. No service, no credit, just the run around!!!! I asked for a supervisor and was told they couldn't help me. WHAT GOOD IS COMCAST!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Review
#341147 Review #341147 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$300

Comcast in Tacoma, Washington - Very greedy company. steals your money.

I won't bother writing a long review because there's already so many of them, but let me just say this: We had been using Comcast Internet for over 1/2 year, and decided to get cable. Short story: The first bill rose from $65 to $181. Worst service all-around. Longer story: We had a maintenance guy come in to check on our set up (we had got the self-install kit), and we asked them beforehand, if there was nothing wrong with our setup, we wouldn't be charged because it wasn't our fault it's not working. The maintenance guy came in, turns out they never turned it on for our apartment building. They still charged us $30 for "Failed Self-Install Kit" and when asked about this, they did not give us our money back. On top of all this they had given us a very old motorola cable box that lacked an HDMI output. We had to use coax cables and zoom our HDTV for even less resolution.
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Review
#315930 Review #315930 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$120

Comcast in Ellensburg, Washington - Wasted my TIME- Not Satisfied with Customer Service

I needed to install internet in my home. I called in to talk to one of the representatives of the 24-hour customer service. I remember I spoke with three different employees. One of them was Robin. I had the modem and router already plugged in. I just needed to verify that everything was done correctly and launch internet. I spent about 2 HOURS on the phone, trying to figure out why there is no internet access. At the end, FINALLY one of the representatives transferred me to the High Tech Support Department. I spoke with Kristin and in about 5 minutes we figured out that one of the previous owners disconnected a wiring when moving out. I was so frustrated that I spend 2 hours dealing with an issue that could have been resolved in about 5 minutes. A waste of my time and evening. I am not satisfied with Comcast Customer Service. Every time I call in, I spend at least an hour on the phone. It is very frustrating.
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2 comments
Anonymous
#470772

Absolutely the same problem on my part, *** customers service. actually the worst I have ever had. I will be switching to dish also.

Anonymous
#469985

We have had Comcast in my home for 9 years and it was nothing but a big headache since day one. It began when the service was installed.

The technician cut the cable line too short and rearranged my living room to accommodate the short cable line, when I told the technician that is unacceptable he developed an attitude with me. After he connected the service he left. Didn't even check the TV's to make sure the service was up and working correctly. I turned on the TV and the box wasn't even programmed.

I was furious. I called Comcast after waiting 25 minutes on hold I was told "We can come back out on Tuesday", the service was installed on a Thursday. I told them they needed to come back that day and could not be an entire weekend nevertheless World Series weekend with TV. They said the next available appointment would be Monday between 10-2.

I said I wanted a supervisor. They stated none were available." How convenient. I told them I was not taking another day off from work and this was the technicians fault, not mine. They finally sent someone out later that afternoon.

There's been too many issues since then from non working refurbished boxes, *** service, too expensive and extremely poor customer service. This past Saturday we had Direct TV installed and they were already ahead of the game from Comcast the service actually worked and the technician took his time explaining how the service worked. I was so excited to call Comcast Saturday evening and tell them exactly what I thought of their service and I wanted immediate disconnection. You have know idea what I had to go through to do that to.

Because the account was on my husbands name they needed his permission to speak to me, his social security number (he refused to give), and the exact dollar amount I paid last month. All because they could not look us up in the system with our address and phone number, then to be told "Oh,you called the wrong calling center." I was furious I said " No, *** I called 1-800-COMCAST." Amazing, they had the address to mail me a monthly bill for 9 years and I couldn't be found in the system. They said they couldn't disconnect service they couldn't find. Well, today the boxes are all going back, and a receipt for the return will be requested and they better not pull *** the service was never disconnected.

PEOPLE GO TO DIRECT TV ITS AWESOME.

I was paying $126.00 for Comcast, I now pay $61.00 A MONTH for the same service including brand new boxes that are included. COMCAST IS ALA CART CABLE.

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#313080 Review #313080 is a subjective opinion of poster.
Service
Comcast Internet Service