State: Washington City: Bellevue Product: Comcast Customer Care Clear all filters (3 of 198 reviews match)
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Comcast Customer Care Review from Bellevue, Washington

1.0
Details
ABSOLUTELY THE WORST SERVICE YOU COULD EVER PAY FOR. COMCAST RIPPED ME OFF AND WONT FIX THEIR OWN PROBLEM. CALLING THEM IS A ALL DAY EVENT AND YOU BETTER HAVE A PACK OF CIGARETTES READY. IT'S STRESSFUL TO TRY TO GET THE SMALLEST ISSUE HANDLED. Which will still never be fixed. BEST ADVISE IS DON'T GET COMCAST. Run from Comcast as fast as you can. Wow and att offer great customer service, you don't get transferred to india, and they actually really are nice.
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1 comment
Anonymous
#1167013

I have used Comcast for eight years and most issues have been handled well. Only an intermittent internet issue was not cleared up quickly but was eventually fixed.

The quality of the high def sign has steadily improved from standard def to very good today using the X1 box. The only thing I don't like is having to ask for a package deal every year which changes but they are always courteous.

Review
#857471 Review #857471 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Poor customer service

Comcast Customer Care Review from Bellevue, Washington

1.0
Details
Had services with comcast 2 yrs. Moved disconnected services 4/22 no rep told me about etfee early term fees i get my bill to my new address extremely high called to see why they say hey u have 220 in etfees and 200,in unreturned equipment i returned the equipment on 5/16 and it us now 5/25 system has not updates yet so $420,of incorrect charges . spoke with 5 different people no help sound like a broken record how do u sent a customer a final bill that states this your final bill but when u call they state u have another bill that will be sent to you showing the correct amount and expect me to pay that customer service sucks everyone is foreign and sound like a broken record tell u the same thing and will not give u the corporate number to complain. And quick to say we dont have a manager to help you and if they do they will say the same thing. Go to the service center they will give u the corporate number.
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Review
#854010 Review #854010 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Comcast sucks they continue to bill me after they recieved there equipment

I have been very disapointed from install day when i verry specifically asked for the install to be wall fishes through my unfinished basement they send jo so and so (not there tec) out and they wont even wire the house i call customer care again explaining after the 4th jo came out i finally did it my self over the corse of 1 year we changed out 6 dvrs and to cancellation date even after getting a brand new one it quit I call to cancel they say bring your boxes down and that will be it i did over the coures of two months i stall get bills over 340 now Because they cant get to the pole to put a filter in so i am being charged till that I call to do a business entity search to presue it in small clames they dont know what they are registered under so i cant even sue them thats bull and some one needs to be incontroll of them
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Review
#202686 Review #202686 is a subjective opinion of poster.
Service
Comcast Customer Care
Loss
$340