service customer service customer phone internet cable bill problem people account

If you want your business to run smoothly stay far away from this *** phone company. | Comcast review from Bothell, Washington

1.0
Details
7 contracts before they got it right. 6 service calls before the phones worked. Hours on-line with technical support before caller id worked. Absolute nightmare.
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#1770535 Review #1770535 is a subjective opinion of poster.

Cable service constantly cuts out | Comcast review from Tacoma, Washington

Washington State - this happens all day and evening almost every day. The picture pixelates, audio cuts out, screen goes blank every few seconds, sometimes with intervals of being out seconds longer than it being on. Comcast's solution is to reset signal, send out a tech to check things, replace cable box, etc, etc. However, even after that has all been done, service may improve briefly (or not) and usually the situation continues as before. This has been happening for several years now and seems to worsen during the summer months. I Give this company minus 10 rating. Oddly, Comcast provides the best internet service in the area, so customers are forced to endure the absoluetely worst TV service ever!!!!
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#1632126 Review #1632126 is a subjective opinion of poster.
Service
Comcast Cable Tv Service
Reason of review
Poor customer service
Preferred solution
FIx the damn problem

What service? | Comcast review from Marysville, Washington

The word customer service is like a unicorn when it comes to doing business with Comcast. Their service is the worst. Slow internet, cable continually has problems with picture and sound cutting out. When you call for "service" you get a robot with limited vocabulary so you are put through a 5 minute list of questions. When you finally get a "real" person (not sure if that is a true statement) you get useless dialog and someone who has not heard a word that you are saying. I have figured out why the lack of service when you call them. You have two opinions: either carry on with the *** service or change providers. Most people are too lazy to change so the *** service continues.
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#1621705 Review #1621705 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

They Just dropped Cinemax! | Comcast review from Edmonds, Washington

1.9
Details
We've had several problems with Comcast and more as of the last couple of weeks. Wi-fi goes out, cable goes out and now we went to watch the show Jett and couldn't because Comcast decided to cancel Cinemax all together without telling their customers! It's ridiculous!!
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#1594245 Review #1594245 is a subjective opinion of poster.
1.4
Details
Cable went out on a Sunday afternoon. Called Comcast to report it and a tech came out the next day. After fooling around in the house for an hour ,I asked him to check the feed to my house. No signal to my house. He said a crew would have to come out and replace the...
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Review
#1529454 Review #1529454 is a subjective opinion of poster.
Service
Comcast Cable Tv Service
Cons
  • Bogus repair charges
  • Management avoids resolving issues
Reason of review
Poor customer service
Loss
$70
Preferred solution
Full refund
Tags
  • service tech

Worst company ever | Comcast review from Tukwila, Washington

1.1
Details
Comcast (which has been changing its name to Xfinity to escape the stench of its terrible reputation) has charged me $270 "early termination fee" for having the audacity to move to an area that does not offer Comcast's services. This is how they treat customers that stayed with them 13 years. Avoid them if at all possible!!
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#1485563 Review #1485563 is a subjective opinion of poster.
Service
Comcast Xfinity Internet Service
Reason of review
Poor customer service
Loss
$270
Preferred solution
Full refund
Tags
  • Lousy Comcast Service
  • Horrible Service By Comcast
  • Terrible Service By Comcast

No customer service at all | Comcast review from Seattle, Washington

1.0
Details
On September 18 Comcast had a subcontractor, Full Bore, lay cable for a neighbor through my front yard, ripping up same, taking out shrubs and raising driveway up to an inch over concrete gutter at street. I called Comcast several times but they didn't bother once to try to reach me. I called Woodinville police and officer said to find out how much to fix and pursue through civil means. On September 22 real estate agent was out to take pictures for selling my home of 40 years which was completed earlier this month but at what qualitative dollar amount was damage they caused? Comcast is a dying beast and now I know why people hate them.
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Review
#1134603 Review #1134603 is a subjective opinion of poster.
Service
Comcast Customer Care
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$10000
Preferred solution
Let the company propose a solution

Severe Security Issues | Comcast review from Tacoma, Washington

I have tried to get into my online account for over a year.. I have a bundled package that includes phone. I don't use the phone, so the rep always says they will send me a 4 digit pin in the mail, this is for 'security' reasons, to prove that I am who I am. Sigh.. Finally a few days ago I got the 4 digit code in the mail, of course it's not working, so I log onto chat.. I am just frazzled, so tired of trying to get into my OWN account should not be this DIFFICULT. Anyway, the ever patient rep I'm chatting with assures me he is the right person and will resolve this issue. I don't even want to hear that for the umpteenth time. I tell him what my log in is, the pin I received, the last four of my social, my security questions, my phone number. It goes on and on. He finally tells me to click on a link and enter the username of wilson followed by 4 numbers. I told him, well my last name is Williams, but okay, if that's what he wants me to do, I will. So I do.. and it says 'welcome Jeremy Wilson'. My name is Lisa Williams! F sake! I inform him of this.. I tell him I'm looking at Jeremy's e-mail.. this is definitely not right. He quickly asks me to try again, really?? Jeremy again. So then he changes my log in to the right one and an new code.. I log in again with all the new credentials. JEREMY AGAIN! Jeremy, I hope maybe you read this, if you notice your password has changed it's because COMCAST is SO EFFED UP. And I didn't really read your e-mail either. After FOUR attempts, it appears that I am finally in my own account. Whatever, I'm certainly not setting up auto pay or anything, for gods sake, how often does this happen? I see where you can file a complaint with the FCC, but that looks like it's only for billing issues. This is a serious security issue! If I was a real bad guy - I'd see if I could log onto Jeremy's account again! But I'm not. I'm good. I need blood pressure meds after today. Anyway, I saved the chat, I'm going to figure out a way to escalate this. Absolutely aggravating and not secure! Fair warning people, how many people are being directed to your account without you knowing it?
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#982043 Review #982043 is a subjective opinion of poster.
Product
Comcast Account
Reason of review
Other issue
Loss
$5000
Preferred solution
Let the company propose a solution
2.1
Details
I wanted to write you, hoping that you will actually check this email and return a message. I am upset enough that I may write to all the newspapers in the area. The customer service I have received in the past few months from Comcast has pushed me to use a different...
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2 comments
Anonymous
#1482283

NOBODY likes Comcast & I can assure you, you can write & complain to whomever you want....but nothing will be done about it. Everyone I know including myself have had issues with this crazy company. Good luck trying to deal with them.

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#950945 Review #950945 is a subjective opinion of poster.
Service
Comcast Customer Care
Pros
  • Speed
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$1700
Preferred solution
Let the company propose a solution

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Philadelphia, Pennsylvania 19102-2148
United States
Phone:
(800) 266-2278
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I have had problems w/comcast everytime they sign me to a new plan. The latest, I needed to upgrade my cable box. While I talking with the person, I told her I did not want the DVR box but when the installer was done he started to explain how work the DVR, I said stop, I did not want the DVR. He was surprised and needed to make a call, after the call he said it was ok, it would not change my bill. THE PLAN: $149.95+tax=about $164.00. My bill this month $189.13, this included a$10 charge for a modem that in the 10yrs plus I have been with them, I've never had to pay. Now they have me by the balls on a 2yrs contract. Comcast makes used car salesman look like Boy Scout compared to them. They shut down by the Attorney General
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#909130 Review #909130 is a subjective opinion of poster.
Service
Comcast Tv Package
Reason of review
Pricing issue