State: Virginia City: Woodbridge Clear all filters (9 of 3931 reviews match)
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Comcast - Installation Review from Woodbridge, Virginia

Comcast - Installation Review from Woodbridge, Virginia
Comcast came to install my neighbors Internet service over six months ago. I phoned comcast to ask when were they going to come back to fix this issue, they replied thanks for brings this to our attention, we'll get someone right out to fix the situation. Six months later this is the resolution to the situation in the photo. They never showed.
#810820
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Comcast in Woodbridge, Virginia - So Much For CUSTOMER SERVICE

We had an appointment to install a 2nd business line on Oct 13th. The tech came out to do the installation walked back and forth for about 3 minutes to determine we needed to have someone come to run the wiring and they would be here on Oct 15th by 5pm. No one showed up and come to find out in your system they have a note stating no one was home. We are a business that does not close until 6pm and we were in the office that Thursday until 7pm with customers, no one came. I called yesterday to try and get a new install date and to see what the hold up was with the wiring. After being transferred more than five times and going through three supervisors I finally after over an hour spoke to a supervisor who attempted to make ease of the situation. After being a loyal business customer for almost two yeas I expect to be treated as though. After I mentioned I might have to go to your competitor instead of staying with comcast it was no big deal to loose my company as a customer his response was ''if that's what you have to do'' this is how you resolve your problems? He finally offered a credit of $60.00 and we settled on $90.00 which in my opinion there was more that could have been done. I am currently in the process of switching my services to another provider.
I didn't like
  • Supervisors do not care
  • Service
  • Customer service
#740237
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Comcast in Woodbridge, Virginia - Recurring charges for rental of equipment that I returned to them

When my service was set up, Comcast installed without my consent or permission a modem for the phone service. I noticed the charge on my first bill, then returned the equipment to them in the UPS box they provided. Every few months, this charge shows up again on my bill, so I have to go through the time-consuming process every time of calling them to say that I don't have the equipment so I'm not paying for it. They make a temporary adjustment to the bill (not enough to cover the costs of the charges or the time I have to spend getting them reversed), only to have the costs reappear a few months later. I'm done with them. They don't have a monopoly anymore so we aren't forced to bend to their corrupt practices any longer.
5.0
Details
Customer service
#537974
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Comcast is one of the worst companies - I am a current constomer

I got my Comcast Phone+Internet on September 24, 2012. Until now I have called their customer service more than 10 times for numerous problems with my phone and internet service. They are unable to fix this problem!!! Comcast doesn't provide you the kind of service they promise and charge you for. The company has one of the worst customer services, most of the time they will hung up on you....I have a lot of things to share on their pathetic service, ill trained technicians, and highly irresponsible attitude towards customers...I am a current customer and want you all to stay away from Comcast they are great time liars and cheaters!!!!!!!!!!!! Here is my number: 703-910-4385
#350184
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I have been having trouble with Comcast for 2 months. DVR would not record, we went to office and traded it in and now this one is not working properly. The sweet people they put on the phone to talk to you, don't know anything but to try to apeese you. I am so...
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Anonymous
Al

Rosaire John: However in your case since the account was under a BULK account, we do have a dedicated support for BULK account holders. Al: ok Rosaire John: You may need...

Anonymous
Al

Rosaire John: Thank you for bringing this to our attention. Rosaire John: I am here to provide you with excellent customer service today. Please be assured I will do my be...

#261233

So Called COMCAST Upgrade to TV Guide

Who came up with this new TV guide?It is the worst *** I've ever seen.You need to drug test whoever came up with this. Prices keep going up and service keeps getting worse. Atleast once a week I have to unplug and reboot ever since they started charging more for HD. Everything is forced on us. Does COMCAST EVER ask what the user wants? NO Lord even this wants 100 words Comcast stinksComcast stinksComcast stinksComcast stinksComcast stinksComcast stinksComcast stinksComcast stinksComcast stinksComcast stinksComcast stinksComcast stinksComcast stinksComcast stinksGo Verizon
#245991
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I switched my telephone service to xFinity from Verizon on Friday, October 9th. A little over a week later, I received the "recently disconnected" letter from Verizon. The installer had trouble "porting" my number over, but he was finally successful. All-in-all, I...
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Anonymous
Son

My 90 yr.old mother was tricked into switching to ComCRAP VOIP.Three days ago the phones quit working,no dial tone,when I tried calling it just rings and rings.Called ComCRAP ...

Anonymous
George M (Blu)

Three days ago Comcast/Xfinity (what ever name they go by dosent change who they are nor change there bad reputation) CANCELLED my phone service for no apparent reason. When ...

#205107

I can now sympathize with East coast Comcast customers. You'd think by now that a company who specializes in HD content delivery would have the necessary technical resources to support their customer base. Don't even bother asking Comcast how to integrate the...
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Anonymous
Anonymous

I wish everyone would quit Comcast all at once. Massive money hungry companies like this one should not be in business.

Comcast; gonna keep it short n simple..... Ur Service sucks (works half the time, the other time I have constant blackouts. Your customer service sucks(have ur guys show up on time; if at all) Ur internet site sucks. U have 15 listings for cable in ur pick ur category...
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Anonymous
Butch

What does this have to do w/Window World? Obviously belongs in the Comcast forum.

Anonymous
SALLY

They sell Monopoly money at Toys R Us so you can have a super duper amount of $$$. Also, the new versions of the game feature credit cards! Yup! Cool, huh? Now... shut the ***...

#181713