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Comcast - Customer Care Review from Warrenton, Virginia

1.3
Details
Horrible customer service issues! I have had cable service for months now and just recently got a call about an old bill from over 3 years ago. I have jumped through hoops and then some to give them their information needed. I have been called a liar, been told I must be doing illegal business to get cable service, (right because I have that power). Supposedly talked to managers and supervisors but you don't because they have to email their supervisors, so technically you are lied to right off the bat. I'm filing a claim with the BBB and with the FCC
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ID
#904912 Review #904912 is a subjective opinion of poster.
Location
Warrenton, Virginia
Service
Comcast Customer Care
Reason of review
Poor customer service
1.0
Details
September 17, 2014 Brian RobertsCEO, Comcast Dear Brian, Here we go again! We returned from vacation in late August to find an unburied cable running across part of our front lawn from the cable box on our front lawn toward a newly completed house, which had...
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3 comments
Anonymous
#876057

You've got too much time on your hands old man. How much time did you spend on this?

No one cares about a cable in your yard other than you. Do you really think you will bring comcast down with your letters to congressmen?

As if mark warner is going to clear his schedule to focus on that unburied cable. Get over it and try enjoying the few years you have left.

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ID
#535443 Review #535443 is a subjective opinion of poster.
Location
Warrenton, Virginia
Service
Comcast Installation
Reason of review
Poor customer service
Preferred solution
Comcast come and bury cable, like they were supposed to have done already

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