State: Virginia City: Richmond Clear all filters (24 of 3931 reviews match)
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Comcast/Xfinity is a HORRIBLE company. The service is unreliable, the tech are ***. I had to have 5 tech come in 4 weeks before the service even got off the ground. BEWARE of their fraudulent fees and the $200.00 early termination fee. Their CEO Brian Roberts made 40...
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Anonymous
Anonymous

Have it shut off and forget about cable tv and Internet. Go back to dial up Internet and OTA tv. You will be much more happy in the long run. Then you don't have to worry abou...

2.0
#890120

Comcast Service Review from Richmond, Virginia

i have recently set up service with comcast and requested NOT TO DO credit check, and i was told that there will be a deposit of 100$ which i can pay nect week, or pay by 2 days before tech visit. next day i have got alertfrom equifax that hard inquiry was mady by comcast. i tried to check with them why the credit check was made, every tome i call, spending approx 60 min bouncing between sales, billing and finnaly they were asking me how did this happen, with out social. i am sick of calling 1800 number, rather sharing my bad experiance at every review form that i possibly could. comcast is a big company and should not be doing like this if the customer does not want to have credit check done. they really dont know what customers are requesting especially playing games with credit files.
1.0
Details
Customer service
#720763
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Resolved
COMCAST your policy is UNFAIR for customers- As a customer I pay charges for the entire month, whether or not I use the services on a particular day I have to pay for the entire month. But when it comes to OUTAGE from comcast, you give credit adjustment equivalent to...
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Anonymous
Anonymous

You are a ***. Really? Credit for the entire month?

#615366

Comcast are liars and cheats

In Ovtober of this last year (2014) they said my bill would be $74 a month. My bill has remained at over $125 a month and when I called to complain the person on the line kept saying my reception was bad anytime I said they were charging me $130 instead of the $74 I was promised. She also said I agreed to a 2 year contract and I couldn't get out of it. DO NOT TRUST THIS COMPANY. THEY ARE CROOKS!!!!!!!!! At least with Verizon they didn't try to cheat me. Comcast must be getting desperate with the internet, but this is NO WAY to treat a customer. They should be ashamed and the CEO should be FIRED!!!! This is nothing less than ROBBERY!!!!!! COMCAST IS THE VERY WORST OF ALL CABLE PROVIDERS!!!!!!! I would not stay with them now if they honored the $74. You must need a job VERY bed to work for them. Shame on you people as well. I hope I never get That desperate for money. I know you can't sleep at night after cheating people as you do. Tsnyder128@aol.com
1.3
Details
Diversity of Products or Services
Product or Service Quality
Website
I didn't like
  • Service
  • Customer service
  • Price
#601003
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Cable Service Review

I've been a Comcast customer for a while now since they are a monopoly in my area. They find a way to raise my blood pressure at least once s month, whether it is my bill increasing for no reason or my services not working. Customer service is never helpful and rarely speak to an American. I wish Comcast was a person so I could punch it in the face a few times.
#598450
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Comcast Boosts Revenue by Deliberately Processing Payments Late

For the 3rd straight month, Comcast has taken 2 weeks or more to process my payment. Then, they charge a "late fee", when they are the ones that are late applying payment! When I called, they say that it can take up to 3 weeks to process a payment. Really? They don't even give you three weeks from the time it is received until the time that it is due! That guarantees that they will process the payment late. I don't have this problem with any other vendor. Is there no law that requires prompt processing of payments? I'm sick of dealing with their incompetence.
I didn't like
  • Disregard for their customers
#590210
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COMCAST PERSONAL SABATOGED OUR ACCOUNT after our call !

After a lively exchanged with Comcast billing personal for the Richmond area, our router access was blocked and our authenticating information in their system changed, so that we could not successfully access our account with Comcast personal or online. We are concern that this malicious act will happen again. How can we fight such behavior from our paid providers when they don't perform as promised and get upset when you demand performance? ========================== Our COMCAST internet account was SABATOGED, immediately after a troubled with COMCAST PERSONAL Day before Thanksgiving, November 26, 2014 -- Between 12 noon et and 1pm et, I talked to a Comcast Billing representative, seeking to get a credit for NOT providing “Blast” (50 mbps) performance AFTER PAYING FOR IT FOR OVER A YEAR. Earlier during that day around 9am to 10am et, I talked to Comcast technical personal because their speeds, download and upload, was not sufficient for me to successfully work from home. That Comcast representative noted that he had to change a service code for me to go from @10 mbps, with a direct ethernet connection to their router, to @40 mbps. ( www.speedtest.net can show you your speeds) After he applied the service code setting change, the download and upload became significantly better but it was not what was advertised (Blast = 50 mbps) or BEING PAID FOR. To facilitate a credit I was instructed to call Comcast billing and request a credit. Hence, when talking to the billing department, my initial concern was a credit for non-performance but when the voice menu give the amount of our bill as @ $189 we were shocked. Now the first question became why was our bill, so high? The billing representative, who gave a name of Sandra, indicated we were on a promotional plan @149 that had expired. Then new rate was now 180 something. The service that Comcast is providing is phone, premium cable and hi-speed internet. When attempting to breakdown the coverage into each component and associated pricing. The representative became very verbal in wanting to explain what a value each service represented. My interest was pricing numbers not her long comments. This proceeded for roughly 20 mins because she controlled the call to answer the questions about the services value before addressing what value a credit would represent due to (1) Comcast NOT providing a router FOR OVER A YEAR that could support their blast criteria (2) once the new equipment was installed Comcast NOT CONFIGURING THE ROUTER SETTINGS to provide the “blast” speeds. After going back and forth with Comcast billing representative, Sandra for 40 or so minutes and being denied to speak to a supervisor, I needed to get back to work. This was my lunch time. Sandra, indicated the supervisor was in a meeting and would call me back. A CALL I HAVE NOT RECEIVED , 10 HOURS LATTER. Sandra, transfer me to sales to provide the pricing info that she could not. After verifying again and talking to sales, I got all the info I needed within 5 minutes. When attempting to log into the account within minutes of the termination of this call. We receive a XFINITY screen that in essence BLOCKED access to our ROUTER. After providing the required logins we received an ERROR MESSAGE that provided a number to call. We called that Comcast number, when authenticating or verifying the last four of our social, THEY HAD CHANGED! BOTH SOCIALs WERE CHANGED… Keep in mind we have authenticated at least 4 separate times within the last 4-5 hours. After requesting to speak to a Supervisor and explaining that I believe our account had been purposely SABOTAGED by COMCAST PERSONAL …. I asked him to review the notes and he graciously was able to help us get back online. THE QUESTIONS remained! WOULD THE COMCAST PERSONAL THAT PURPOSELY TRIGGERED THIS TYPE OF SYSTEM FAILURE revisit THIS ACCOUNT and IMPACT ITS ACCESS AND PERFORMANCE AGAIN? THIS WAS A MALICIOUS ACT and WOULD THIS HAPPEN AGAIN TO US OR SOMEONE ELSE? Comcast representative attempted to assure us that this would not happen BUT there is little confidence in Comcast after this. We have two (2) Comcast accounts, this account is in Virginia and the same tactics has been used before by Comcast personal to my Florida account! In many regions there cannot be multiple cable companies located within the same geographical area thereby making COMCAST a MONOPOLY in many territories. QUESTION, WE ARE LOOKING TO WEAN AWAY FROM COMCAST. PLEASE PROVIDE OTHER ACCEPTABLE OPTIONS AND COST To replace the individual functionality of (1) Land line phone service (2) tv content provider (3) hi speed internet. COMCAST need to RESEARCH AND TAKE ACTIONS AGAINST ALL EMPLOYESS THAT PERFORM SUCH ACTIONS…. THEIR ACTIONS and ASSOCIATED OUTAGE caused A SIGNIFICANT SUPPORT OUTGAGE FOR MY MAJOR NATIONAL ACCOUNT. I COULD NOT VPN INTO THEIR SYSTEM FOR SUPPORT CALLS AND MEETINGS. WHAT CAN BE DONE TO GET BETTER SERVICE FROM THIS MONOPOLY PROVIDER? ?
2.0
Details
Customer service
I didn't like
  • Deceptive speed advertisments
  • Blast should represent 50 mbps
  • Incorrect unappropriate billing
#564952
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Regarding irressponvice comcast customer sevice

Comcast people came and did some work at my home about 4 months ago and I have called and asked to bury the wire on my front yard since then. I called and compliant about that at least 5/6 times and even told that I will stop the service but they still haven't fixed the problem. My HOA warned be that if that doesn't get fixed in 10 days will fine me. They already sent me 2 letters about that. I have talked to even supervisors and nobody responded to my concern. I will never recommend anybody to comcast service
#558425
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Comcast - Digital Starter Package Review from Richmond, Virginia

So 2 weeks before the SEC Network premiered I gave comcast a call. I wanted to know if I'd get the SEC Nwk in my current package, digital starter. The person I talked to the shirt me that I'd get it in my current package. I asked if they were completely sure, and they said yes. After The call ended, I did some research on my own. The research clearly stated that if the state you live in, doesn't have in SEC school in it, then it won't be in the digital starter package. This is me in Virginia. So I call again and explain to another representative what I found. I asked him to triple check if indeed the SEC network would be in the starter package. She told me it will for sure be there. So two weeks later, surprise, surprise, no SEC network. I give a call, ask why it's not showing, sure enough it's because "I don't get the channel in your current package." You guys had told me over and over again that I would get it! The wrap then tries to sweet deal me into triple play offer at a promotional rate for premium. I asked over and over again if I can get a double play premium package promotion because I never had phone service with them before hand, so why would I want it now. He tells me, sorry but there are no double-play premium options for me. Sure enough, when I asked to speak with someone else, all of a sudden, there's a double-play option for me. The guy was lying to me. Comcast, get your call center together, this is ridiculous. There needs to be more transparency for the customer. Put processes in place for your call centers so that everything doesn't come in and tangled mess. Finally, is it very hard to educate your agents on your products? In all of my interactions, I had to explain what the SEC network was. Is it that difficult to pass a memo along to your employees that a new channel has been added to 100% of America's starter or premium packages?
#525855
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Comcast in Richmond, Virginia - Internet activation failure

had the worst experience with comcast customer care. I just switched from verizon to comcast and i needed to activate my internet. Since from last two weeks the customer care people are coming and going and nobody can solve the issue on time. its you who have to call all the time and get your things done. they can charge you without giving you the services. one time i had the experience that customer care was rude to me as if she didnt care. still my internet is not activated and i am going to complain and put a review for this bad experience everywhere. i am going to make sure that they feel the pain which i had during 2 weeks without internet and constantly calling them and still no response and concern.
#508351
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