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COMCAST HORRIBLE

2.0
Details
Comcast/Xfinity is a HORRIBLE company. The service is unreliable, the tech are ***. I had to have 5 tech come in 4 weeks before the service even got off the ground. BEWARE of their fraudulent fees and the $200.00 early termination fee. Their CEO Brian Roberts made 40 MILLION dollars this year up from 36 MILLION from last year, he makes it by screwing us all with their *** service and fees!!! Do not sign up with them you will be SORRY! You will get reps from foreign countries who do not give a *** about your problem! Go with FIOS as you will be mad and angry and pull your hair out!
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1 comment
Anonymous
#1191258

Have it shut off and forget about cable tv and Internet. Go back to dial up Internet and OTA tv.

You will be much more happy in the long run. Then you don't have to worry about how much the CEO got paid.

ID
#890120 Review #890120 is a subjective opinion of poster.
Location
Richmond, Virginia
Service
Comcast Bundle
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund

Comcast Service Review from Richmond, Virginia

1.0
Details
i have recently set up service with comcast and requested NOT TO DO credit check, and i was told that there will be a deposit of 100$ which i can pay nect week, or pay by 2 days before tech visit. next day i have got alertfrom equifax that hard inquiry was mady by comcast. i tried to check with them why the credit check was made, every tome i call, spending approx 60 min bouncing between sales, billing and finnaly they were asking me how did this happen, with out social. i am sick of calling 1800 number, rather sharing my bad experiance at every review form that i possibly could. comcast is a big company and should not be doing like this if the customer does not want to have credit check done. they really dont know what customers are requesting especially playing games with credit files.
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ID
#720763 Review #720763 is a subjective opinion of poster.
Location
Richmond, Virginia
Reason of review
Poor customer service

Update by user Apr 09, 2015

I was contacted by COMCAST/ Xfinity and full month refund is posted on my account now.

Update by user Apr 08, 2015

Update: I was contacted by COMCAST and full month refund is posted on my account now.

Original review posted by user Mar 30, 2015

COMCAST your policy is UNFAIR for customers- As a customer I pay charges for the entire month,...
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2 comments
Anonymous
#966337

You are a ***. Really? Credit for the entire month?

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Resolved
ID
#615366 Review #615366 is a subjective opinion of poster.
Location
Richmond, Virginia
Service
Comcast Bundle
Reason of review
Problems with payment

Comcast are liars and cheats

1.3
Details
In Ovtober of this last year (2014) they said my bill would be $74 a month. My bill has remained at over $125 a month and when I called to complain the person on the line kept saying my reception was bad anytime I said they were charging me $130 instead of the $74 I was promised. She also said I agreed to a 2 year contract and I couldn't get out of it. DO NOT TRUST THIS COMPANY. THEY ARE CROOKS!!!!!!!!! At least with Verizon they didn't try to cheat me. Comcast must be getting desperate with the internet, but this is NO WAY to treat a customer. They should be ashamed and the CEO should be FIRED!!!! This is nothing less than ROBBERY!!!!!! COMCAST IS THE VERY WORST OF ALL CABLE PROVIDERS!!!!!!! I would not stay with them now if they honored the $74. You must need a job VERY bed to work for them. Shame on you people as well. I hope I never get That desperate for money. I know you can't sleep at night after cheating people as you do. Tsnyder128@aol.com
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ID
#601003 Review #601003 is a subjective opinion of poster.
Location
Richmond, Virginia
Cons
  • Price
  • Lies
  • Customer service
Reason of review
CHEATS
Loss
$130
Preferred solution
Price reduction

Cable Service Review

I've been a Comcast customer for a while now since they are a monopoly in my area. They find a way to raise my blood pressure at least once s month, whether it is my bill increasing for no reason or my services not working. Customer service is never helpful and rarely speak to an American. I wish Comcast was a person so I could punch it in the face a few times.
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ID
#598450 Review #598450 is a subjective opinion of poster.
Location
Richmond, Virginia
Reason of review
Poor customer service

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Comcast Boosts Revenue by Deliberately Processing Payments Late

For the 3rd straight month, Comcast has taken 2 weeks or more to process my payment. Then, they charge a "late fee", when they are the ones that are late applying payment! When I called, they say that it can take up to 3 weeks to process a payment. Really? They don't even give you three weeks from the time it is received until the time that it is due! That guarantees that they will process the payment late. I don't have this problem with any other vendor. Is there no law that requires prompt processing of payments? I'm sick of dealing with their incompetence.
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ID
#590210 Review #590210 is a subjective opinion of poster.
Location
Richmond, Virginia
Cons
  • Disregard for their customers
Reason of review
Problems with payment
Loss
$25
Preferred solution
Let the company propose a solution

COMCAST PERSONAL SABATOGED OUR ACCOUNT after our call !

2.0
Details
After a lively exchanged with Comcast billing personal for the Richmond area, our router access was blocked and our authenticating information in their system changed, so that we could not successfully access our account with Comcast personal or online. We are concern that this malicious act will happen again. How can we fight such behavior from our paid providers when they don't perform as promised and get upset when you demand performance? ========================== Our COMCAST internet account was SABATOGED, immediately after a troubled with COMCAST PERSONAL Day before Thanksgiving, November 26, 2014 -- Between 12 noon et and 1pm et, I talked to a Comcast Billing representative, seeking to get a credit for NOT providing “Blast” (50 mbps) performance AFTER PAYING FOR IT FOR OVER A YEAR. Earlier during that day around 9am to 10am et, I talked to Comcast technical personal because their speeds, download and upload, was not sufficient for me to successfully work from home. That Comcast representative noted that he had to change a service code for me to go from @10 mbps, with a direct ethernet connection to their router, to @40 mbps. ( www.speedtest.net can show you your speeds) After he applied the service code setting change, the download and upload became significantly better but it was not what was advertised (Blast = 50 mbps) or BEING PAID FOR. To facilitate a credit I was instructed to call Comcast billing and request a credit. Hence, when talking to the billing department, my initial concern was a credit for non-performance but when the voice menu give the amount of our bill as @ $189 we were shocked. Now the first question became why was our bill, so high? The billing representative, who gave a name of Sandra, indicated we were on a promotional plan @149 that had expired. Then new rate was now 180 something. The service that Comcast is providing is phone, premium cable and hi-speed internet. When attempting to breakdown the coverage into each component and associated pricing. The representative became very verbal in wanting to explain what a value each service represented. My interest was pricing numbers not her long comments. This proceeded for roughly 20 mins because she controlled the call to answer the questions about the services value before addressing what value a credit would represent due to (1) Comcast NOT providing a router FOR OVER A YEAR that could support their blast criteria (2) once the new equipment was installed Comcast NOT CONFIGURING THE ROUTER SETTINGS to provide the “blast” speeds. After going back and forth with Comcast billing representative, Sandra for 40 or so minutes and being denied to speak to a supervisor, I needed to get back to work. This was my lunch time. Sandra, indicated the supervisor was in a meeting and would call me back. A CALL I HAVE NOT RECEIVED , 10 HOURS LATTER. Sandra, transfer me to sales to provide the pricing info that she could not. After verifying again and talking to sales, I got all the info I needed within 5 minutes. When attempting to log into the account within minutes of the termination of this call. We receive a XFINITY screen that in essence BLOCKED access to our ROUTER. After providing the required logins we received an ERROR MESSAGE that provided a number to call. We called that Comcast number, when authenticating or verifying the last four of our social, THEY HAD CHANGED! BOTH SOCIALs WERE CHANGED… Keep in mind we have authenticated at least 4 separate times within the last 4-5 hours. After requesting to speak to a Supervisor and explaining that I believe our account had been purposely SABOTAGED by COMCAST PERSONAL …. I asked him to review the notes and he graciously was able to help us get back online. THE QUESTIONS remained! WOULD THE COMCAST PERSONAL THAT PURPOSELY TRIGGERED THIS TYPE OF SYSTEM FAILURE revisit THIS ACCOUNT and IMPACT ITS ACCESS AND PERFORMANCE AGAIN? THIS WAS A MALICIOUS ACT and WOULD THIS HAPPEN AGAIN TO US OR SOMEONE ELSE? Comcast representative attempted to assure us that this would not happen BUT there is little confidence in Comcast after this. We have two (2) Comcast accounts, this account is in Virginia and the same tactics has been used before by Comcast personal to my Florida account! In many regions there cannot be multiple cable companies located within the same geographical area thereby making COMCAST a MONOPOLY in many territories. QUESTION, WE ARE LOOKING TO WEAN AWAY FROM COMCAST. PLEASE PROVIDE OTHER ACCEPTABLE OPTIONS AND COST To replace the individual functionality of (1) Land line phone service (2) tv content provider (3) hi speed internet. COMCAST need to RESEARCH AND TAKE ACTIONS AGAINST ALL EMPLOYESS THAT PERFORM SUCH ACTIONS…. THEIR ACTIONS and ASSOCIATED OUTAGE caused A SIGNIFICANT SUPPORT OUTGAGE FOR MY MAJOR NATIONAL ACCOUNT. I COULD NOT VPN INTO THEIR SYSTEM FOR SUPPORT CALLS AND MEETINGS. WHAT CAN BE DONE TO GET BETTER SERVICE FROM THIS MONOPOLY PROVIDER? ?
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ID
#564952 Review #564952 is a subjective opinion of poster.
Location
Richmond, Virginia
Service
Comcast Service Transfer
Cons
  • Incorrect unappropriate billing
  • Deceptive speed advertisments
  • Blast should represent 50 mbps
Reason of review
Poor customer service
Loss
$500

Regarding irressponvice comcast customer sevice

Comcast people came and did some work at my home about 4 months ago and I have called and asked to bury the wire on my front yard since then. I called and compliant about that at least 5/6 times and even told that I will stop the service but they still haven't fixed the problem. My HOA warned be that if that doesn't get fixed in 10 days will fine me. They already sent me 2 letters about that. I have talked to even supervisors and nobody responded to my concern. I will never recommend anybody to comcast service
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ID
#558425 Review #558425 is a subjective opinion of poster.
Location
Richmond, Virginia

Comcast - Digital Starter Package Review from Richmond, Virginia

So 2 weeks before the SEC Network premiered I gave comcast a call. I wanted to know if I'd get the SEC Nwk in my current package, digital starter. The person I talked to the shirt me that I'd get it in my current package. I asked if they were completely sure, and they said yes. After The call ended, I did some research on my own. The research clearly stated that if the state you live in, doesn't have in SEC school in it, then it won't be in the digital starter package. This is me in Virginia. So I call again and explain to another representative what I found. I asked him to triple check if indeed the SEC network would be in the starter package. She told me it will for sure be there. So two weeks later, surprise, surprise, no SEC network. I give a call, ask why it's not showing, sure enough it's because "I don't get the channel in your current package." You guys had told me over and over again that I would get it! The wrap then tries to sweet deal me into triple play offer at a promotional rate for premium. I asked over and over again if I can get a double play premium package promotion because I never had phone service with them before hand, so why would I want it now. He tells me, sorry but there are no double-play premium options for me. Sure enough, when I asked to speak with someone else, all of a sudden, there's a double-play option for me. The guy was lying to me. Comcast, get your call center together, this is ridiculous. There needs to be more transparency for the customer. Put processes in place for your call centers so that everything doesn't come in and tangled mess. Finally, is it very hard to educate your agents on your products? In all of my interactions, I had to explain what the SEC network was. Is it that difficult to pass a memo along to your employees that a new channel has been added to 100% of America's starter or premium packages?
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ID
#525855 Review #525855 is a subjective opinion of poster.
Location
Richmond, Virginia

Contact Comcast Customer Service

Website:
Mailing Address:
1500 Market Street
Philadelphia, Pennsylvania 19102-2148
United States
Phone:
(800) 266-2278
Contact Comcast Customer Service

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Comcast - Internet activation failure

had the worst experience with comcast customer care. I just switched from verizon to comcast and i needed to activate my internet. Since from last two weeks the customer care people are coming and going and nobody can solve the issue on time. its you who have to call all the time and get your things done. they can charge you without giving you the services. one time i had the experience that customer care was rude to me as if she didnt care. still my internet is not activated and i am going to complain and put a review for this bad experience everywhere. i am going to make sure that they feel the pain which i had during 2 weeks without internet and constantly calling them and still no response and concern.
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ID
#508351 Review #508351 is a subjective opinion of poster.
Location
Richmond, Virginia

Comcast - Charged $74.99 for Maywether fight which I never ordered!!!!

I have spent two hours on the phone today trying to get this straightened out. They have no record that I ordered it, the Maywether fight sometime in May but they insist I watched it! I"m fifty and don't stay up that late. I also have no interest in boxing or any other sports on TV. I watch old lady shows for crying out loud! My 4 yr old grandson sure didn't watch it or order it. I mean it's SO insulting the way they talk to you. I can't believe I pay money to a company every month so they can be condescending to me. I have already cut my service in half so I guess now just cut it down to zero? I know if I cancel they will claim I never did just like what happened when I moved and keep right on billing me. How do they sleep at night knowing they lie to everyone? They will tell you there is no supervisor available because they want you to give up and pay money you don't owe! It's stealing, unethical and they should be embarrassed.
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ID
#499394 Review #499394 is a subjective opinion of poster.
Location
Richmond, Virginia
Service
Comcast Tv Service
Loss
$75

We all know Comcast customer service is bad, but...

Contacted Comcast to add a land line to my existing internet service. The tech arrived an hour early and talked me out of it!! Stating I would have to remove my current home security system and have the service replaced my XFinity Home Protection. Reasoning that if I lost power the Comcast system would not function as intended with my current system. Why would they offer an incompatible phone service? and... I wonder why he was an hour early? It amazes me this company is still in business, I never seen worse practices. It appears not only are they uninterested in keeping current customers, but they don't "really" want new ones either. Not really a complaint but very odd indeed. I guess another provider in the area would be better anyway.
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1 comment
Anonymous
#790123

He could havevlied instead..installed the line and left you with a mess...he also coyld have been a no show....i am sure he would have come back if you did not want him there early. Maybe the next tech will lie and leave you with more problems so you can be happy

ID
#474717 Review #474717 is a subjective opinion of poster.
Location
Richmond, Virginia

Comcast - My cable service wasdisconnected about 10 days after I got it

I got Comcast service less than 2 weeks ago. I've never had service with them before as I have just moved to this state. They disconnected me because they said that someone put me on as an authorized user on another account. I have no idea what they are talking about. They're telling me now that I must send them in a copy of my lease to get it turned back on. I feel so violated because I have never heard of a cable company wanting to see a person's lease and want my service back. They will not comply and won't budge.
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ID
#461514 Review #461514 is a subjective opinion of poster.
Location
Richmond, Virginia
Product
Comcast Account
Loss
$200

Comcast Won't Lift a Finger

I first went to the local Comcast center near my apartment and asked to order a cable and Internet package. When the woman looked up my address, and she said my apartment was listed as a “commercial account,” and that I could not receive residential services because I was not listed as such in their system. She had me fill out paperwork to change the account, which they said they needed to “mail” to their offices in Maryland to make the adjustment, which they said would take 2-3 business days. After waiting until Thursday the following week and hearing no reply, I decided to call Comcast and ask about my account status. The gentleman informed me that I was still listed as commercial, but said he could “pull some strings” to make the switch. Within two minutes, he claimed he had changed my account to residential. I asked if I could place my order with him during that same call, but he told me the deal I was looking for was an online exclusive, and I would need to order it via their website. So I went to a location with Internet and purchased the package. Upon finishing, it asked what day I wanted the installation to take place. The earliest available time was between 1-5 on Labor Day, so I selected it. And then I waited… Labor Day came and went, and I wasted the day sitting in my apartment waiting for a call or a ring at my doorbell. Nothing. I called that afternoon to ask where my services were, and the gentleman I spoke to this time informed me that my address was still listed as a commercial account, despite what I had previously been told. The man said he would fix it, and after three minutes he had made the change. I said, cynically, “Yeah, that’s what I was told last time.” He responded saying, “You sound like you’re doubting me.” Apparently, this rude customer service representative couldn’t perceive why I might think this, but he insisted I was in the wrong and that I was the one being unfair. He told me that I then had to go order online, further claiming that any services I had previously ordered were null and void. I hung up, feeling more frustrated than ever by this man’s rude and unprofessional “customer service.” I called back later determined for answers, but I was told, in order to change my account from “commercial” to “residential,” I needed to speak to someone in business or sales, but that their offices had closed for the day. I called the following afternoon after I left work, and reached a woman to whom I relayed my ordeal. She sounded sympathetic and understanding, and transferred me to a representative in my area, who arranged the order for my cable and Internet package (which I had been told multiple times before was only available online) and the installation date (for Thursday, September 5 between 3-5 p.m.). She even offered to halve my installation fee. I thanked her, hopeful that this experience was nearly at an end. Yesterday, I took off from work early to ensure I would be home to oversee the installation. 5 o’clock came and went. At 6 I called customer service to ask where my services were, and I was told the installer was coming at 7 p.m. now. I decided the extra hour was worth not complaining about, but by 10 p.m. I was officially beyond ticked off. This whole day, I was wondering if Comcast would bother to call explaining the delay and/or offering an apology. Nothing. I refuse to wait any longer or expect anything from this so-called “company.” This is an unacceptable, inexcusable, and ludicrous way to run a business of any kind; it’s a wonder Comcast even considers itself one, if this is the manner in which its prospective clients are treated. I will interpret the persistent inaction on this “company’s” part as a sign that they are not interested in my business, and I am currently considering other options. But first, I wanted to let my voice be heard by people who might actually care. I will post this in every relevant public online forum in hopes of making my frustrations known to as many as possible. Sincerely, Anyone would be better than Comcast
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1 comment
Anonymous
#713171

it is called commercial because some apartment have agreements with the cable company. Ex.

they pay for the rights to provide you with cable and they then use 1 repesentive to up grade you. so go into your lease mgr and talk to them.

ID
#445581 Review #445581 is a subjective opinion of poster.
Location
Richmond, Virginia

Rude good for nothing liers at comcast.

went to get a box they lied saying the only box they offered was 10 dollars a month, called to get it right, a service man came out to get the 10 dollar a month box to work said that it was set up for a paying customer it was set up so if it was stolen it would not work, he also said they lie often to get you to pay for the box. he set up for them to come out the next day to bring the right box and they never came out, called to see what was the problem and the phone worker began to raise his voice and said he was going to make me pay for someone to come out and he could not send a box by mail because the guy they sent wrote the paper work up wrong.
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ID
#409174 Review #409174 is a subjective opinion of poster.
Location
Richmond, Virginia
Loss
$120