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Comcast Internet Review

Biggest bunch of incompetent idiots I have ever had to deal with! 16 days to get Internet connection
#756576
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Comcast Christmas Spirit . . .NOT!

I recently contacted Comcast Customer Support via chat in effort to family in desperate need out. This resulted in spending over two hours chatting with 4 different representatives including at least 2 managers and getting absolutely nowhere – except a corporate run around. I have learned of a single mother of 6 – two of which are newborn twins, and all of which are elementary age, who is going through a divorce and the father is providing support. This woman was recently laid off of work for a few months but is now back at work. She has fallen behind in all of her bills and recently Comcast has cut off her internet for lack of payment. In the spirit of Christmas I was contacting Comcast to pay her past due bill for her, and arrange for family to get Xfinity Essentials for $10 per month so that her kids could do homework assignments requiring internet access. Despite speaking with multiple supervisors and repeatedly asking to speak with Tom Karinshak SVP Customer Experience I got nowhere. Below is a transcript of the chats I had with Comcast that is classic case of ineptitude and wasting a customers precious time. If I had not been online for more than 2 hours this chat would seem comical as the representatives constantly assured me they could help me and then basically gave me sales pitch for something the account holder wasn’t eligible anyway. All of this was because I was trying to do something nice for a destitute family for Christmas. I finally gave up and open to suggestions. I believe the main sticking point was that Comcast has a hard fast rule that you cannot sign up for Essentials if you are current Comcast subscriber until you have been a non-subscriber for 90 days. Nice rule eh? This seems like a great way to keep customers. The problem is cable availability in this families area is very choice limited and the school has recommended the Comcast Essentials program since the kids are in the National Food Program at the school.See families go fund me page. Robert has entered roomanalyst Devendra has entered room Devendra 12:22PMHello Robert_, Thank you for contacting Comcast Live Chat Support. My name is Devendra. Please give me one moment to review your information. Robert 12:22PMMy Issue: Destitute family with school age kids for which Comcast is blocking their school needed internet Devendra 12:22PMOkayu Devendra 12:22PMOkay Devendra 12:22PMThanks for the info. Devendra 12:23PMPlease be assure I will do my best to help you . Devendra 12:23PMI will be more than glad to assist with your issue Devendra 12:23PMThank you for the information Devendra 12:23PMCould you please allow me a minute to review your account information ? Devendra 12:25PM"For account security & verification, may I please know the following as they appear on the account: 1] The complete address where the services are installed. Please include Apt/unit #, State & Zip.2] The last 4 of the SSN listed on the account or your Comcast account number." Devendra 12:27PM____, are you still there? Robert 12:27PMXXXXXX sassafras dr Round Hill VA Robert 12:28PMI just happen to know this family and learned of their hardship and I am trying to help them Devendra 12:29PMOkay Devendra 12:29PMThanks for the info. Devendra 12:29PMMay I know the zip code as well Devendra 12:29PM ?Robert 12:29PM20142 Robert 12:30PMthis is a family of 6 that recently had twins (making 8) and the parents were laid off from work Devendra 12:30PMOkay Robert 12:30PMI know they were significantly behind on their payments to Comcast and eventually service was turned off Devendra 12:31PMOkay Robert 12:31PMI also know that the 4 school aged kids who are on the food program at the school learned that Comcast was available for $10 a month. Devendra 12:32PMCan you please help me with the name of the account holder? Robert 12:32PMBecause they were Comcast customers and were behind on their bill they were told they are not eligible for this service for at least 3 months. Robert 12:32PMAshley is also going through a divorce Robert 12:33PMI was trying to contact Tom Karinshak to see if he could intervene - maybe I could help with some of their past due amount Robert 12:34PMAshley is currently working again but has struggled catching up between being laid off and having two new babies Robert 12:35PMshe receives help from many organizations but the kids cannot do their homework without the internet Devendra 12:35PMOkay Devendra 12:36PMThanks for the info. Devendra 12:36PMThank you for waiting. Robert 12:36PMI am just trying to intervene on their behalf to see if I could help them - obviously they don't know I am doing this - after all it is Christmas time Devendra 12:37PMOkay Devendra 12:37PMNo problem Rober Devendra 12:37PMRobert * Devendra 12:38PMMay I know the last four digits of the SSN of the account holder as well? Robert 12:38PMNot sure either of us can help them but I thought I would try Devendra 12:38PMOkay Devendra 12:38PMNo problem Rober , I will do my best to help you Robert 12:38PMI am not sure - the family has not shared this level of detail. It might be XXXX though (guessing) Devendra 12:38PMMay I know the last four digits of the SSN of the account holder as well? Devendra 12:39PMOkay Devendra 12:39PMThanks for the info. Robert 12:39PMcan you see if that is correct? Devendra 12:39PMAs I have checked the account is temporarily disconnected due to non payment of the bills Robert 12:40PMas I explained above Devendra 12:40PMAnd the balance due is $128.98 on 12/15 Robert 12:41PMok how do we get them internet for $10 a month as school has told them they can get? Robert 12:42PMI am willing to pay their balance but they have been told by Comcast that they still would not be eligible for this deal because they are a current Comcast customer Robert 12:42PMComcast is punishing them for being a customer instead of rewarding them. Given their status this is what has driven me to get involved. Robert 12:43PMThey were told they would have to go 3 months without service before they would be eligible – nice Devendra 12:44PMOkay Devendra 12:44PMThanks for the info. Robert 12:44PMmaybe your supervisor would have the authority to help me help them Devendra 12:45PMOkay Robert 12:45PMI understand this is very difficult for Comcast but it seems simple to me Devendra 12:46PMOk, if you don't mind, I'm going to take a few moments to look into this, and I'll get back with you asap. Robert 12:46PMI pay their bill, Comcast turns their service on, and bills them $10 a month using the schools plan Robert 12:46PMthe school is Round Hill Elementary located in Loudon County Virginia Robert 12:47PMI live about an hour away from there in a Town called Vienna Devendra 12:49PMOkay Devendra 12:49PMThanks for the info. Devendra 12:50PMRobert I will help you with all the information Devendra 12:50PMAs you want the family to go with $10 plan Robert 12:50PMAwesome I hope we can make it happen Devendra 12:50PMAs this is a destituted family with school age kids Robert 12:51PMyes - i believe that is what they need. I don't know much about this plan but I believe it allows the kids to get access to the internet for school work Robert 12:52PMthey can survive without TV not sure about surviving without the internet anymore Devendra 12:53PMOkay Devendra 12:53PMThanks for the info. Devendra 12:53PMso here are the details about this plan Devendra 12:54PMAs Internet Essentials offers affordable Internet access to low-income families with at least one school-age child who is eligible to participate in the National School Lunch Program. Devendra 12:54PMBenefits are : Robert 12:54PMok - check that box Devendra 12:55PMFast home Internet for just $9.95 a month + tax, with speeds up to 10.0 Mbps download, and upload speeds of up to 1.0 Mbps Devendra 12:55PMNo activation fees and no equipment rental fees Devendra 12:55PMCustomers will receive a free N router, for in-home WiFi. Robert 12:56PMI believe they still have the equipment but it could be old Devendra 12:56PMOkay Devendra 12:56PMNo problem Robert 12:57PMthis sounds great Robert 12:59PMhow do we make this happen? I am sure Comcast wants their money first Devendra 1:01PMRober please share the link I am providing you , Devendra 1:01PMThis has all the information that you want Devendra 1:01PMAlso I will provide you the help li9ne number Devendra 1:02PMfor further information and help on this Robert 1:03PMI don't see the link yet. Is this the same help line that already told them they can't do anything for them? Devendra 1:03PMHere is the link : Devendra 1:03PMhttp://www.internetessentials.com Devendra 1:03PMHere is the help line number : 1-855-8-INTERNET (1-855-846-8376) Devendra 1:04PMIs that Okay now? Robert 1:04PMso far all of this info is nice but I already know this. I think you are missing the whole point of this chat Robert 1:05PMthe point is 1) they have a past due amount 2) they are or have been Comcast Customers 3) this makes them ineligible for the $10 a month program Unless Robert 1:06PMa) they cancel their subscription with Comcast for at least 3 months Robert 1:06PMI need someone that can help me execute this- not just chat about it Devendra 1:06PMOkay Devendra 1:06PMThanks for the info. Robert 1:07PMThat is why I suggested that maybe your supervisor has a little more authority than you do Devendra 1:07PMHave you called on that number as well which I have shared with you above? Robert 1:07PMThey have very little money and cannot afford to pay this past due bill Robert 1:08PMI have not called anybody - they have spoken to Comcast customer service Robert 1:08PMI am involved because I heard of their plight - I am not getting much further with you so far Devendra 1:08PMOkay Robert 1:09PMcan their past due bill be waived by Comcast Devendra 1:09PMOkay Robert 1:09PMor can I pay it for them? Robert 1:10PMwill that bring their account current Devendra 1:10PMRobert for your information you can pay there amount Robert 1:10PMTHEN can the prerequisites be waived so that I can sign them up for the new $10 plan without waiting 3 months Devendra 1:11PMAnd for all the further help you can call on the dedicated help line number for Internet essentials Devendra 1:11PMThat I have shared with you above Robert 1:12PMplease don't tell me you are unable to do anything for me after this much time chatting Devendra 1:12PMOh Okay Devendra 1:12PMOkay Robert 1:12PMI am so glad this email is printable so it can be shared on the internet Robert 1:12PMso you can't take my payment Robert 1:12PMyou can’t tell me if the account will be current Robert 1:13PMyou can't sign them up for the new plan Devendra 1:13PMRober , In order to check and help further , I need to transfer the chat to the concerned department with your permission. Devendra 1:13PMAs I am from Internet troubleshooting department Devendra 1:13PMCan I do that for you? Robert 1:13PMand you can't waive the prerequisites??? Robert 1:13PMPLEASEEEEE do Robert 1:13PMwhich department would that be? Devendra 1:14PMThat looks for the compensations and waivers related issue's Robert 1:15PMOkay Devendra 1:15PMThank you Devendra 1:15PMBefore I proceed, I would like to inform you that once I transfer the chat it would appear as a left room on your screen but do not close the chat window as you would get connect to the agent in the soonest possible time. Please do not close the chat window before this chat connects to the next agent. Robert 1:16PMOk Robert 1:20PMhave i been transferred? Devendra 1:20PMPlease wait, while the problem is escalated to another analyst user Robert has entered roomanalyst Antoninus has entered room Antoninus 1:20PMIt's a pleasure to have you on chat. I hope you're doing well today!Waiting for response from Devendra Robert 1:20PM1 hour later . . . . . . . . . . . . . . . . .analyst Devendra has left room Robert 1:21PMplease read the chat so you see what is going on Antoninus 1:21PMHi, Robert. I understand that you have a question regarding the charges on the account. is that correct? Robert 1:21PM if you can't help - please tell me sooner rather than later Antoninus 1:22PMThank you for bringing this to our attention. Antoninus 1:22PMNo worries, I will definitely assist you regarding this matter. Antoninus 1:22PMLet me further check on the account so that I can provide you with information regarding this matter. Robert 1:22PMOk Antoninus 1:23PMFor the security of the account, may I ask for the account number and also the last 4 digits of the Social Security number listed on the account? Robert 1:23PMafter 1 hour of chatting this has now become a quest to crack the Comcast customer service barrier!! Robert 1:24PMPlease read the chat -----I don't know any of this!!!!!! Robert 1:24PMthis is not about paying a bill!!!!!! Robert 1:24PMare there any supervisors available???? Antoninus 1:26PMMy apologies, Robert. I am currently reviewing your conversation with the previous rep Antoninus 1:26PMI am aware of your frustration and I want to get this resolved for you. Are you wlling to give me one opportunity to resolve your issue? Robert 1:26PMOk Robert 1:27PMabsolutely - that is all I am trying to is solve a simple problem for a destitute famil for Christmas Robert 1:34PMmy guess . . . probably will take a Comcast VP to solve this Antoninus 1:35PMThank you so much for your patience and time. Robert 1:35PMdo you have a solution? Antoninus 1:39PMBased on the conversation you have with the previous agent, it shows that you are requesting for the Internet Essentials package for a family. However, you were informed that the account is disconnected already and there is a balance for the account Robert 1:39PMBasically that is all correct Waiting for response from Antoninus Antoninus 1:42PMBasically, the qualifications for the Internet essentials is that the account should not have outstanding debt to Comcast Robert 1:43PMsee chat at 12:42, 12:46 and 1:23 Robert 1:43PMi have offered to pay the balance Robert 1:44PMBUT . . .Comcast further states that you cannot be a current Comcast customer or you have to be a non Comcast customer for 3 months before applying for this plan Antoninus 1:44PMAnd as well as to disconnect the account and not be subscribed to internet service with in the last 90 days Robert 1:44PMS-o-o-o Comcast wants them to go with another carrier and then come back to them in a few months – great startegy Robert 1:45PMI sure hope Round Hill Elementary understands how their agreement with Comcast is affecting their students or actually it is probably a Loudon County Public Schools agreement Antoninus 1:46PMWhich means that, in order to provide an Internet Essentials we will need settle disconnect the account first and wait for 90 days after the Internet essentials will be provided Robert 1:46PMso in other words - you can't help me either? Robert 1:49PMI understand the Comcast policies as you have stated. This is why I am asking for a supervisor that can waive this requirement in order to help a 6 year old and 8 year old child whose mother is in need for Christmas. If this doesn't stir you I don't know that I am at the right level yet Antoninus 1:49PMI do really understand your point, Robert. That is the process for the Internet essentials. You may call 1-855-8-INTERNET (1-855-846-8376) for further options regarding having Interent essentials Robert 1:49PMbeen there done that Robert 1:49PMis a supervisor available? Robert 1:50PMthis chat is going to be great when I post it on the web Antoninus 1:50PMI can connect you to our Supervisor. However, same information will still be provided. Since Internet Essentials is not available with our access. Robert 1:50PMand the Comcast blog Antoninus 1:50PMLet me create a transfer request so that I can connect you to our Supervisor Robert 1:50PMplease transfer me Robert 1:59PMdoes it take 10 minutes for transfer request? Antoninus 2:00PMMy apologies for the delay, Robert. Antoninus 2:01PMPlease stay online and connected while I transfer the chat to our Supervisor. Robert 2:01PMok thank you Antoninus 2:02PMPlease wait, while the problem is escalated to another analystuser Robert has entered roomanalyst B-gees has entered room Robert 2:02PMMy Issue: Destitute family with school age kids for which Comcast is blocking their school needed internetWaiting for response from Antoninusanalyst Antoninus has left room B-gees 2:02PMHi Robert, my name is B-gees. I'm the supervisor on duty. I will be assisting you further from here. B-gees 2:02PMMay I have 2-3 minutes to review your chat with Antoninus, so I will know what is going on? Robert 2:03PMyou can probably just read the last few minutes of this 1.5+ hour chat and tell me you can't help Robert 2:03PMthen I will ask if this issue can be elevated to the next level - that will save both of us some time B-gees 2:06PMRobert, if I may have correctly understood it, you've contacted us now for a Comcast account which is not yours and you were not currently listed as authorized person on that account. Am I correct? Robert 2:06PMso far Robert 2:07PMI am trying to help a destitute family with 6 kids get internet for school work for Christmas B-gees 2:09PMI really am so sorry to hear that and I really appreciate your kind-hearted to help someone in need. Robert 2:09PMBut??? B-gees 2:10PMI would really love to have your concerns addressed from here. However, Comcast is a business institutions of which I really regre to inform you that we are unable to accommodate your concerns from here. Kindly ask the account holder of the account that you were trying to help to contact us. Robert 2:11PMAs stated above I am willing to pay the past due bill (anomalously) that the account holder cannot. Then I am even willing to pay a couple of months to have essentials provided to them B-gees 2:11PMWe are required to have the account holder or listed authorized person on the account to do the transactions in here that will require some changes of the account. B-gees 2:12PMOh! That is so kind of you! Robert 2:12PMAll I need is for Comcast to waive the 90 day go use Verizon requirement above and take my money Robert 2:14PMThe account is in arrears and Comcast has closed it. So I will open a new account if that is what the process requires B-gees 2:15PMRobert upon checking the account on the address that you had mentioned that is having the account name: Ashley, the status of the account is already disconnected. With this status, only our sales department can really address this concerns properly, of which you will need to initiate a call to: 1-800-9346489 or 1-800-XFINITY. Chat support is unable to do anything on this account right now. Robert 2:15PMPlease don't waste my time as the prior two representatives have. If you can't help me please transfer me to your supervisor now. Even if they are going to tell me the same thing B-gees 2:15PMKindly intiate the call to reach our sales or the right department who can really address your concerns. B-gees 2:16PMI am so sorry Robert, if our manager won't be able to have your concerns addressed from here. But I can have you transferred to our maanager if you want us to. B-gees 2:16PMDo you still want us to transfer you to our manager? Robert 2:16PMI have called your sales dept. and they tell me the status quo B-gees 2:17PMI mean even our manager is unable to address your concerns from here. Robert 2:17PMSure lest try another manager Robert 2:17PMI guarantee there is someone at Comcast that can solve my problem. Robert 2:17PMTom Karinshak where are you????? B-gees 2:19PMPlease hold on as I will have to notify our manager now. Robert 2:19PMthank you Robert 2:19PMnow approaching 2 hours of chatting with Comcast and making NO Progress B-gees 2:24PMI am still waiting for our manager's response.analyst Rey Christian has entered room Rey Christian 2:32PMHi. This is Rey, this is Bgees' Manager. Rey Christian 2:32PMI understand we need help restoring service, Robert. Rey Christian 2:32PMIs that right? Robert 2:33PMGood afternoon Rey. Is Tom Karinshak available? Robert 2:33PMOr can we share this chat with him? Rey Christian 2:34PMYes, we actually can, Robert. Robert 2:34PMNo I am not trying to restore service as I have explained to the last three or four representatives over the last 2 hours Rey Christian 2:34PMPlease tell me more about your concern. Robert 2:34PMthat's right this chat is over 2 hous long and no solution from Comcast Robert 2:37PMI am trying to pay a past due bill for a destitute family with 6 kids and then get Comcast essentials for their school age kids as a gift for Christmas Robert 2:38PMHowever as all before you have stated- Comcast has many policies in place to make sure such a Christmas gift cannot go through them as explained above Rey Christian 2:40PMOkay, Robert, first, when I checked the account, currently I do not find your name listed as an authorized user. Rey Christian 2:40PMFor security reasons on the account holder, we will not disclose any specific information or make any changes to this account without their authorization. Robert 2:40PMI am not an authorized user. I never claimed to be an authorized user. I just offered to pay their bill Rey Christian 2:40PMYou mentioned that you want to set the family living here with the Internet Essential plan. Robert 2:40PMThey don't need to know who I am Rey Christian 2:41PMThank you for confirming. Rey Christian 2:41PMYou are correct with the 3 months guideline. Robert 2:41PMThe kids apparently need internet to do their homework. Their mother is going through a divorce, has been laid off, and just had twins. Rey Christian 2:42PMThis is to make sure that the people who are enrolled to the Internet Essential Plan are those who really can't afford standard internet services. Robert 2:42PMShe can't pay her bills and keep a roof over her head let alone pay a past due cable bill Rey Christian 2:43PMI understand that you have found to be in a situation that really needs help right now, Robert. And it is very kind of you to offer help but we still have to follow the guidelines. Robert 2:43PMOne requirement is that the kids have to be on a national food program - which they are - which has much stricter standards than Comcast Robert 2:44PMSo again, you are not of the authority level at Comcast to grant a Christmas present, if you will, and waive the silly 90 day rule allowing me to help them Rey Christian 2:45PMIf you truly wish to help this family, it is best to approach them to let them know what is the current situation so that you, the family who lives in this address, and us can work around this whole thing. Robert 2:45PMI cannot spend anymore time going around and around with you folks. Please forward this chat to TOM KARINSHAK Rey Christian 2:46PMI cannot forward this chat to Tom personally, Robert, but you can click on the CLOSE CHAT button to print this chat and use it for your reference. Robert 2:47PMI have already done so. I will post this chat on the internet as well as in the Comcast blog and see if that gets the attention of Comcast leadership or someone that really acres and can help Rey Christian 2:47PMWe are here to help also, Robert. I want you to know that. Rey Christian 2:48PM Analyst Rey Christian is typing
Round Hill, Virginia
#743614
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Comcast in Woodbridge, Virginia - So Much For CUSTOMER SERVICE

We had an appointment to install a 2nd business line on Oct 13th. The tech came out to do the installation walked back and forth for about 3 minutes to determine we needed to have someone come to run the wiring and they would be here on Oct 15th by 5pm. No one showed up and come to find out in your system they have a note stating no one was home. We are a business that does not close until 6pm and we were in the office that Thursday until 7pm with customers, no one came. I called yesterday to try and get a new install date and to see what the hold up was with the wiring. After being transferred more than five times and going through three supervisors I finally after over an hour spoke to a supervisor who attempted to make ease of the situation. After being a loyal business customer for almost two yeas I expect to be treated as though. After I mentioned I might have to go to your competitor instead of staying with comcast it was no big deal to loose my company as a customer his response was ''if that's what you have to do'' this is how you resolve your problems? He finally offered a credit of $60.00 and we settled on $90.00 which in my opinion there was more that could have been done. I am currently in the process of switching my services to another provider.
I didn't like
  • Service
  • Being transferred more than 6 times
  • Customer service
#740237
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Comcast in Midlothian, Virginia - Destructive help from your tech

I had lost my internet service. Phone and tv working fine. At the end of getting my internet service restored by your technician, he used the name Alphonso Tobias. He then told me that my computer was in bad shape. He wanted to install: a firewall, fix 33,000 errors that he found, install anti-malware, install anti-spyware, pop-up blockers and ad blockers. He said it would cost $199.99 or with a year coverage $299.99. I declined both offers. After ending my conversation with him. I reconnected to the internet and found that he [Alphonso Tobias] had opened and stacked over twenty *** sites on my internet. I rebooted my computer to get away from his mess.
3.4
Details
Coverage Area
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Website
#736321
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Comcast in Ashland, Virginia - Rip off

Comcast should change their name to ripoff.inc in my opinion from my perspective they do not charge what they say after the promotional package expires they make you feel like you made the mistake and did not understand the sales represenitive that sold you the package and started the process of taking your money I think they train their emmployees to be like a lawyer which makes you feel like you need to hire one yourself to look at the contract and billing statements there after my advice at this point go to you nearest radioshack or online order yourself a hd antenna which will give you a better hd picture than their service at least in the troy va area if no satisfaction from Comcast in 2 days I am going to say goodbye Comcast hello centurylink
I didn't like
  • Customer is always wrong
#724284
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Comcast Service Review from Richmond, Virginia

i have recently set up service with comcast and requested NOT TO DO credit check, and i was told that there will be a deposit of 100$ which i can pay nect week, or pay by 2 days before tech visit. next day i have got alertfrom equifax that hard inquiry was mady by comcast. i tried to check with them why the credit check was made, every tome i call, spending approx 60 min bouncing between sales, billing and finnaly they were asking me how did this happen, with out social. i am sick of calling 1800 number, rather sharing my bad experiance at every review form that i possibly could. comcast is a big company and should not be doing like this if the customer does not want to have credit check done. they really dont know what customers are requesting especially playing games with credit files.
1.0
Details
Customer service
#720763
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Comcast customer service beyond belief

I just want to start by saying we are extremely unhappy with our customer service. A little history. About 3 weeks ago we upgraded to X1. All boxes and TVs were working fine. Last Wednesday we had a problem and the picture was freezing, would not change channels, etc. I phoned CS on Thursday and was told by a rep someone could come out on Saturday between 2:30-4:30. I spent over 30 minutes on the phone with this particular rep. Each time I told her something she would put me on hold for a couple minutes. This went on for 30 minutes. I told her I wanted someone at my house on Friday. Before we hung up she told me someone would be there on Friday and gave me a confirmation #. I took off work 2 hours early Friday to be home from 2:30-4:30. Nobody ever showed. When I called to inquire I was told no the apt was for Saturday. Even when I gave them the confirmation # I was given they told me that # was not in the system. I was told that we would receive a $20 credit which I do not see on the bill to date. Saturday a repairman showed up. He told me we had a low signal. He was on the phone a few minutes, opened the box on the side of our house. Came in with some kind of meter. Rebooted the DVR box and things seem to work. One hour later trouble started again. On Sunday my husband and I and an advocate friend of ours was present when we phoned Comcast again. I almost think we spoke to the same person as the original call. She does not speak nor understand English very well. For almost an hour my husband tried to explain to her the problem and she kept repeating the same thing and putting us on hold. She would come back on the line, “thank you sir for holding” and repeat it all again. She also told us we had an apt scheduled for November 5. That was absolutely incorrect. Who would ever wait a month for a service appointment and why would we not have been told this. My husband told her to have someone from the local office phone him immediately. Approximately 2 hours later someone did actually phone although the guy didn’t seem to know much more than anyone else we had spoken to. He scheduled an apt with a supervisory tech for today from 7:30-9:30. Because we were working on Tuesday and I was off Monday, I phoned back later Sunday evening. I spoke with Gilbert in the Maryland office. Of course I have to go through all of the details with him again. I told him we haven’t had consistent service since last Wednesday. He told me he would credit our account $33 not for sure where that amount came from. I do see that amount credited on the bill. He told me Sunday evening someone would be out yesterday between 8-12. I asked if he could narrow that down a bit and he said no. Yesterday I sat at home from 8:00-12:00. At about 10:30 I phoned customer service only to hear a recording saying our apt was between 9:30-11:30. At 11:35 I phoned customer service because nobody had showed up. She told me we were next in cue and that she would credit us $20. Still no credit reflected on bill. So now I have wasted 6 hours to no avail. My husband spoke with someone yesterday and he assured us a tech would be at our home this evening between 4:30-6:30. If this tech does show and does not resolve the problem, we are sending all the equipment back with him. We have had this level of customer service for 14 years from Comcast. We will not tolerate it any longer, don’t have to because there are other options. Feel free to phone me if you would like additional information. At this point we should be receiving the full month free of charge.
#715535
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Comcast has screwed me with increasing fees and false charges, difficulty in disconnected, poor service and poor customer service. All the bad things you read are true; in DC, use RCN instead. They charged me for a dvd box I never got, did not show for service...
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Anonymous
Anonymous

I filed a complaint with the BBB and the FCC regarding my poor service. I am suggesting that you do the same. Also please take the time to contact the executives for customer ...

#707312
Wrost company ever. Bad customer service. You can even get someone on the phone to help you
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Anonymous
Anonymous

I pay for 50 mbps, Test my speed and I only get 13 mbps download and 2.6 upload. That's not even close if you added them together. I call and complain and it will work fine fo...

1.0
#691118

STAY AWAY FROM COMCAST, I made the mistake of ordering xfinity because of the price, well, you get what you pay for, I started having problems on day one, I had 2 tech guys coming to my house, replaced the router and the dvr twice, I tried to close the account and I...
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Anonymous
Anonymous

I've been with Comcast since moving to the Stillwater, MN area Fall 2013). I feel they charge way more for what their services offer. Still in all, not a whole lot of proble...

1.0
I didn't like
  • Price and poor customer service
#689721