State: Virginia City: Reston Clear all filters (14 of 3960 reviews match)
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For business customers Comcast makes you sign an agreement. In that agreement they say there are other terms and conditions that are on their website. When you go to cancel service that is not under any contract they bill you for an additional 2 months of service...
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Anonymous
#1025274

Same thing happened to me! However, they charged me for 6 months after I cancelled. Once I notified them of the error, they only refunded me for 3 months stating that they cha...

Author
Location
Reston, Virginia
Reason of review
Problems with payment
Loss
$260
Preferred solution
Let the company propose a solution
Tags
  • Not In Contract
Review #678409 is a subjective opinion of poster.
2 comments
Comcast has been "providing" internet and cable TV using a temporary line to my home for the last 1 year. Every month I go into the Reston office and ask that the line be buried, since I get intermittent service with the temporary --NOTHING till 2 days ago, when they...
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Anonymous
#963234

I had Comcast for over 8 years and the customer service was horrible. I switched to ATT Uverse and although that are not great either, that are better than comcast. As a black...

Author
Location
Reston, Virginia
Reason of review
Poor customer service
Tags
  • Phillipines
Review #612955 is a subjective opinion of poster.
0 comments

COMCAST -- bad start to internet

Brand new to Comcast internet. Worked great on installation, using our purchased Gateway modem (docsys 2). When the outside cable was updated one week later, Up Time became intermittent. Calls over 3 days to Comcast were met with individuals who did not listen and wanted to only follow a script. Three reps wanted to blame the modem -- eventually, we thought that was true and ordered a new modem (which we cancelled later). Finally, after 3 calls and connecting with a rep who could think and respond in kind, a technician was scheduled for the following morning. That person found a faulty connection outside the house, which we suspected all along. The technician indicated that these faulty connections are found repeatedly. The replacement cables are installed by a contracting company who Comcast can "bill back" for the bad install. It seems that corrective measures should have been taken long ago. For the inconvenience, we were given a $20 credit on our bill. Horrible way to start new service. We, however, purposely avoided the alternative of Century Link, expecting just these kinds of problems. Technology, these days, has few improvements in service quality!
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Author
Location
Reston, Virginia
Review #268051 is a subjective opinion of poster.
0 comments

Comcast customer service

have been trying to access a free on demand movie for about a month noone at comcast can give me a straight answer as to why i cannot get it ? also they have been double billing us for mlb innings and cannot seem to fix the problem my wife has spoken to a bunch of different people at comcast one of them named ashley was very rude to my wife and hung up on her also the supervisors at comcast do not return phone calls we are disgusted with comcast and going to switch cable companies ashley should be fired for the way she spoke to my wife
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Author
Location
Reston, Virginia
Review #247193 is a subjective opinion of poster.
4 comments

Comcast Cable bills

Fool me once shame on me fool me twice SHAME on you.I pay my Comcast bill by credit card so I rarely review my bill for T.V. & high speed internet. I came across a charge for modem rental. I've had my own for years. Best I could find I've been paying this charge for seven months. My first call to "customer service" I was told they could only go back 2 months. My second call they went back 7 month but would have to have a tech verify I had my own modem. The tech did but I couldn't get my refund on my third call I hit a stone wall. My letter to corporate president did eventually get my full refund. So now I check my bills found that for the past five months (OK I'm not very good at bill checking)I've been charge for cable TV box's that I don't have SHAME ON THEM!! My first call has produced my refund. Please check your COMCAST bill!
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Author
Location
Reston, Virginia
Review #177386 is a subjective opinion of poster.
1 comment

Comcast in Reston, Virginia - Unsatisfied

I am dissatisfied with comcast because of the guy that installed it for us. He rushed us through the process, did not explain what he was doing, told us that our computer was really old, did not leave a welcome information booklet then forgot his drill. I was told that he was going to be here for 3-4 hours, he was here for 45 minutes tops. After he left the telephone would not work. We found that he did not hook the jack up right and a wire was not connected! Need I go on? I live at 21 Whitney Hill Rd. in Brooline Vermont and would like an informational booklet sent to us asap. Robyn Ziegner
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Author
Location
Reston, Virginia
Review #170525 is a subjective opinion of poster.
4 comments

Poor comcast service

Comcast internet has been unrealiable and repair servies takes at least 5 days. several times per month i have to get help reseting a router or some other thing that that requires more than cycling the power on the router. I have to make about 5 calls per month at least. each takes about 1/2 hour between phone tree messages and wait times. then there is the 5 day repair response. If i had an option i would take it in a minute. I only subscribe to basic cable and internet because i refuse to send them additional business to them.
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Author
Location
Reston, Virginia
Loss
$25
Review #166165 is a subjective opinion of poster.
1 comment

Comcast doesnt have to care about customer service

I called Comcast on Sat. at 2 p.m. to fix my tv cable. He said someone would be at my house before 9 p.m. that night. I called at 7 p.m. to check the status only to find the supervisor never put a service order in about my problem. Technician came out on Sunday but couldn't fix the problem. Told me someone would be out that afternoon. I called at 6 p.m. Sunday and was told by rep "we don't really have to come out...we have 24 hours from the time the work order was submitted." Is now Monday morning--almost noon. Still no technician. Wrote V.P. Germano. His office supposedly helping me. I'm losing money because I have to stay home and wait on these people. Please, if you have problems with Comcast contact your state consumer affairs office and the FCC. We also need to petition for competition. Comcast is a monopoly, which is why they don't care about customer service. I'm contacting my state rep and city/county commissioners to bring competition into the area.
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Author
Location
Reston, Virginia
Review #144581 is a subjective opinion of poster.
0 comments

Comcast Cable Company should be out of business!!

I was with Warner Cable before it was bought out by Comcast. I have been unable to have my cable service fixed for EIGHT weeks. I have had 4 techinicians that came and each said they fixed the problem. I have switched 2 boxes. I have spent numerous hours on the line complaining. This evening was tops! After being out of service on internet, phone and cable since Sept 12 internet and phone came back on today. Cable still out. 1 call said it would be on in 30 minutes after troubleshooting..NOT. Called back 5 times hung up four because I was on hold longer than 15 minutes. Last time they said they could not schedule a tech to come out because there are outages in Area. Now I am done! What a *** I am to have lasted this long with such incompetence!!! ATT here I come. Please help me out!
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Author
Location
Reston, Virginia
Review #138049 is a subjective opinion of poster.

Contact Comcast Customer Service

Mailing Address:
Comcast Corporate Headquarters
1500 Market Street
Philadelphia, Pennsylvania 19102-2148
United States
Phone:
(800) 266-2278
All Comcast Contacts
0 comments

Comcast, bad service, long phone and chat waits, expensive

I have been on hold for 48 minutes/41 on the live chat. Comcast is the worst. The communications commission should put them out of business!!! My bill is higher that other services. I was lured into comcast with the $99 bundle and then of course after 6 months it skyrocketd. Typical bait and switch. I hope that by complaining something happens that affects the way Comcast does business. Now I'm getting pissed that I have to type 100 words to *** about Comcast. What else can I say. I hate wasting my time and now I have to type more *** to satisfy pissed consumer. Holy ***!!!!
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Author
Location
Reston, Virginia
Review #133873 is a subjective opinion of poster.