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For business customers Comcast makes you sign an agreement. In that agreement they say there are other terms and conditions that are on their website. When you go to cancel service that is not under any contract they bill you for an additional 2 months of service...
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Anonymous
Anonymous

Same thing happened to me! However, they charged me for 6 months after I cancelled. Once I notified them of the error, they only refunded me for 3 months stating that they cha...

#678409
Comcast has been "providing" internet and cable TV using a temporary line to my home for the last 1 year. Every month I go into the Reston office and ask that the line be buried, since I get intermittent service with the temporary --NOTHING till 2 days ago, when they...
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Anonymous
Mary Cooper

I had Comcast for over 8 years and the customer service was horrible. I switched to ATT Uverse and although that are not great either, that are better than comcast. As a black...

#612955

COMCAST -- bad start to internet

Brand new to Comcast internet. Worked great on installation, using our purchased Gateway modem (docsys 2). When the outside cable was updated one week later, Up Time became intermittent. Calls over 3 days to Comcast were met with individuals who did not listen and wanted to only follow a script. Three reps wanted to blame the modem -- eventually, we thought that was true and ordered a new modem (which we cancelled later). Finally, after 3 calls and connecting with a rep who could think and respond in kind, a technician was scheduled for the following morning. That person found a faulty connection outside the house, which we suspected all along. The technician indicated that these faulty connections are found repeatedly. The replacement cables are installed by a contracting company who Comcast can "bill back" for the bad install. It seems that corrective measures should have been taken long ago. For the inconvenience, we were given a $20 credit on our bill. Horrible way to start new service. We, however, purposely avoided the alternative of Century Link, expecting just these kinds of problems. Technology, these days, has few improvements in service quality!
#268051
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Comcast customer service

have been trying to access a free on demand movie for about a month noone at comcast can give me a straight answer as to why i cannot get it ? also they have been double billing us for mlb innings and cannot seem to fix the problem my wife has spoken to a bunch of different people at comcast one of them named ashley was very rude to my wife and hung up on her also the supervisors at comcast do not return phone calls we are disgusted with comcast and going to switch cable companies ashley should be fired for the way she spoke to my wife
#247193
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Fool me once shame on me fool me twice SHAME on you.I pay my Comcast bill by credit card so I rarely review my bill for T.V. & high speed internet. I came across a charge for modem rental. I've had my own for years. Best I could find I've been paying this...
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Anonymous
Patty

When will Com cast stop the \"NEW\" cost bs. How are they not a monopoly? Verizon does not service my area any longer, As I was rudely told to by Com cast customer service. No...

Anonymous
ex-exec

I too recently checked my bill when a new rate increase letter came,I have standard cable. The cost for standard cable DID NOT macth any of the costs for cable service,so I ca...

I am dissatisfied with comcast because of the guy that installed it for us. He rushed us through the process, did not explain what he was doing, told us that our computer was really old, did not leave a welcome information booklet then forgot his drill. I was told that...
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Anonymous
JTFlynn

Bait and switch. It has cost us now more than $800.00 in less than 90 days for something that was supposed to cost less than $450.00. Wonders will never cease to amaze me ow...

#170525

Comcast internet has been unrealiable and repair servies takes at least 5 days. several times per month i have to get help reseting a router or some other thing that that requires more than cycling the power on the router. I have to make about 5 calls per month at...
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Anonymous
Spit on the floor

I seriously doubt Comcast will ever get it together...they just don\'t care. We cancelled our service after many years and went to Direct TV. You have to watch your bills wi...

Anonymous
LadySaturn

Switching back to Direct TV and AT@T for internet. I\'m so sick of comcast\'s b.s., it\'s no longer even funny. Shaq should be ashamed for doing commericals for this company. ...

#166165
I called Comcast on Sat. at 2 p.m. to fix my tv cable. He said someone would be at my house before 9 p.m. that night. I called at 7 p.m. to check the status only to find the supervisor never put a service order in about my problem. Technician came out on Sunday but...
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Anonymous
Comcast follows true Corporate

I have had comcast service for about 2+ years now. I accept the high prices, as I do have a lot of channels and fast internet. However; the service has a tremendous amount o...

#144581

Comcast Cable Company should be out of business!!

I was with Warner Cable before it was bought out by Comcast. I have been unable to have my cable service fixed for EIGHT weeks. I have had 4 techinicians that came and each said they fixed the problem. I have switched 2 boxes. I have spent numerous hours on the line complaining. This evening was tops! After being out of service on internet, phone and cable since Sept 12 internet and phone came back on today. Cable still out. 1 call said it would be on in 30 minutes after troubleshooting..NOT. Called back 5 times hung up four because I was on hold longer than 15 minutes. Last time they said they could not schedule a tech to come out because there are outages in Area. Now I am done! What a *** I am to have lasted this long with such incompetence!!! ATT here I come. Please help me out!
#138049
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Comcast, bad service, long phone and chat waits, expensive

I have been on hold for 48 minutes/41 on the live chat. Comcast is the worst. The communications commission should put them out of business!!! My bill is higher that other services. I was lured into comcast with the $99 bundle and then of course after 6 months it skyrocketd. Typical bait and switch. I hope that by complaining something happens that affects the way Comcast does business. Now I'm getting pissed that I have to type 100 words to *** about Comcast. What else can I say. I hate wasting my time and now I have to type more *** to satisfy pissed consumer. Holy ***!!!!
#133873
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