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Comcast Internet Service Review

The worse customer service and I had horrible experience with them. I waited on the lines for couple of hours for the internet agents and still haven't reached them. My internet is extremely slow and costly.
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Review
#859423 Review #859423 is a subjective opinion of poster.
Reason of review
Bad quality

Comcast Internet Service Review from Ruther Glen, Virginia

1.1
Details
I am not the kind of person to complain but Comcast is the most distasteful internet service I've ever had. I have had connection issues from December to the beginning of March all regarding my wifi suddenly dropping or not letting my devices connect to it for some reason. My bother had called and complained about the wifi working only to be told by technical representatives to "return the box and we will give you another one", and still the same issues kept happening (we have replaced the box ATLEAST 6 times over a period of a year!!!!). On the box, it would show that we had internet but when we would try to play a game or watch Internet or even do online homework, the signal would constantly drop and we would have a hard time connecting back. So finally in March a tech came over to discover that it wasn't the router/motem that wasn't working, we were actually in a area that was having "noise" interruptions which led to the wifi actually dropping and connecting. That it wasn't just our house, it was an AREA problem. So the the tech replaced our wires in the back yard and called his supervisor to report the issue in the area so they could fix it. Then told us that he would credit our account for a month for poor service. So when I called back at the end of the month, I find out through speaking to a Comcast rep that he did not in fact put the credit in my account, but the rep insured that she was going to have her supervisor because it was over her credit amount and told me it should apply to my next bill, so I pay my past due and call next month only to find out that AGAIN the credit has not been put on my account nor is there any notes in my account about the wifi outage, so after being promised the same thing, that I would have the credit out on my account, I call back on 5/5/2016 only to find out that no EVER had put a request in, so I ask to speak with a supervisor and was told that the supervisor would call me back in 2 hours. Then the representative told me she was going to send the credit request again and I ended my phone call. I never got a call from a supervisor. So I called again on 5/10/2016 to get more time to pay my bill and to speak with a supervisor, in which again I was told would call me in 2 hours. I FINALLY get the call at almost 8pm at night, just for the supervisor to tell me she could only credit me for 2 days of disconnected service, which is a total of roughly 5$. And that was the best that she could do for me and told me she was going to listen to my calls and give me a call back in the morning the morning the next day after I had to explain to her the injustice or all this *** I've been going through for over 3 months. I have been told the same lie for 3 months, every single time I tell a rep to note my account they wouldn't. Comcast reps constantly lie to you and give false information over and over again, no matter how wrong the situation is. This company has no moral, no empathy and refuses to acknowledge there wrongs and try to make them right with the costumer. I can't EVER get anyone to give me a call back, and through all of this, they only want to credit me back 5$ though all the lies and promises they have told me. I am disgusted with Comcast and EXTREMLY ANGRY, with all that they have put me through. They give you a run around and bill you for *** serivce when you had none.
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Review
#846796 Review #846796 is a subjective opinion of poster.
Reason of review
Bad quality

Comcast in Charlottesville, Virginia - Won't offer high speed internet in new neighborhood

Our neighbors all have Comcast. Everyone in the AREA has Comcast. But will Comcast offer high-speed to our newly constructed house (with 3 newly constructed houses going up all around it)? Sure! For $45 THOUSAND dollars!! Are you kidding me? What person in their right mind could afford 45,000!!? We called and checked before beginning the build, to make sure we would qualify for service, and were told absolutely - costs should be minimal. I'm pretty sure 45 THOUSAND dollars isn't minimal! No possible way it could cost that much when all of the houses leading UP to our house has Comcast! Don't deal with this company - they are thieves, out to steal every cent they can. Especially when there are new houses currently being built all around us. Clearly it's in their best interest to offer service. Yet somehow we're footing the bill for what will ultimately make them money in a quickly-growing neighborhood.
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Review
#840152 Review #840152 is a subjective opinion of poster.
Reason of review
Pricing issue

Comcast-No Training Required

2.5
Details
I may be wasting my time to say how bad Comcast service is. If you go onto Comcast Reviews and Reports, it shows their service desk representatives are rude and not knowledgeable. Then the technicians that are sent to our home are just as, for lack of a better word, ***. I don’t believe that anyone is trained to sell or use the equipment they offer. Every time they show up at my home to repair or install something it NEVER happens the first trip. It usually takes several trips to get the job done. When you call to have someone come back out, and after being transferred a couple of times, it would be too easy to just send the same technician. The second trip, the issue starts all over (from the hour phone call, to the lack of knowledge when the so called technician gets there). It’s a waste of my time and your money paying people to do what should have been done in one trip. Is that how you stay in business, deliberately NOT doing the job the first time?? Then passing the cost of multiple trips onto your customer?? So to make a long bunch of bull, shorter; Comcast ranks in my book, THE WORST service you can ever “not” receive. On a 1 to 100 scale, they deserve a 1. I am SO UPSET right now, and I hope that they read this and take it to heart, before they lose all their customers to Dish and Direct. Take some pride in your company, and train your employees to actually care about WHY they have the job they do in the first place…CUSTOMERS…PEOPLE!! Without us, there would be no you!! Try to make some changes, so your customers won’t feel this way. Thank you. The saga continues… I was told that there would be someone at my home on Friday, April 22nd between 1-5pm and no one showed up. No call, no nothing. I guess they don’t care if their customers are sitting there for hours waiting for them to show up. What a joke! Then they wanted to come out to my house on Sunday afternoon in the same time frame, from 1-5pm. Of course my answer was no. We set the appointment up for Monday between 8-10am. They sent the same man that came out the first time (on April 20th) and he didn’t know how to complete the job that first day, so why was he back at my home? I showed him everything that needed to be working and that was a waste of my time. Needless to say, I had to have yet even more technicians come out to my home to get the boxes working. They came out on, what was the 7th day involved in JUST TRYING TO GET MY BOXES ALL WORKING. On the 26th of April, they sent 2 different trucks (what a waste of the consumer’s time and money there alone, not to forget the several other trips they made). Between the two men they sent that day, hallelujah, they got my cable boxes working. I have one question to ask Comcast/Xfinity… DO YOU TRAIN ANYONE THAT WORKS FOR YOUR COMPANY?? From my experience, I DON’T THINK SO. WARNING TO ALL COMCAST CUSTOMERS: BE PATIENT AND DON’T EXPECT MIRACLES. THAT IS WHAT IT WOULD TAKE FOR THE TECHNICIANS TO ACTUALLY GET THE JOB DONE THE FIRST TIME!!
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Review
#837787 Review #837787 is a subjective opinion of poster.
Cons
  • Waste of my time
Reason of review
Poor customer service

Comcast - Installation Review from Woodbridge, Virginia

Comcast - Installation Review from Woodbridge, Virginia
Comcast came to install my neighbors Internet service over six months ago. I phoned comcast to ask when were they going to come back to fix this issue, they replied thanks for brings this to our attention, we'll get someone right out to fix the situation. Six months later this is the resolution to the situation in the photo. They never showed.
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Review
#810820 Review #810820 is a subjective opinion of poster.
Reason of review
Poor customer service
Resolved
1.0
Details

Update by user Mar 08, 2016

Today, March 8th, I finally got an answer from Comcast. They resolved the issue, admitted it was their mistake, and credited my account.

I will see all the changes/corrections on my next bill (April). I guess I will let you know...

Original review posted by user Mar 07, 2016

My company has eight locations. Seven...
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Review
#804521 Review #804521 is a subjective opinion of poster.
Reason of review
Pricing issue
Loss
$1100
Preferred solution
Full refund
Tags
  • UNRESOLVED ISSUES
  • Comcast Business Review
  • Comcast Business Customer Service

Comcast - Tv Service Review from Front Royal, Virginia

1.0
Details
Had the self install kit sent to me and it would not work when i hooked it all up, waited 4 days for tech to come figure out the problem and once he did and got it working he said before he left that the box in my room wouldn't probably work properly and if not to take it back and trade it out, so needless to say it kept freezing up so i took it back and traded it out and even the new box did the same thing called him back out here and there were loose connections that he left loose on his first visit. So now, even the 2nd box is freezing up as well as another box in the 2nd bedroom and upon texting him this morning he says trade them in, NO i went to the office and scheduled an appointment for him to come FIX the problem! I pay 155$ per month 4 service i want it to work properly i dont want to deal with this *** all the time. No wonder Direct TV is #1 in TV sales. Thinking i may go bk to them.
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Review
#783456 Review #783456 is a subjective opinion of poster.
Reason of review
Bad quality

Comcast Removes Channels Contracted To Provide

2.2
Details
Comcast has removed at least 2 channels from my bundle package. I am supposed to have a contract for 2 years. They say the channels raised price on Comcast. Why does that concern me? Comcast will take away channels without your knowledge and treat you very poorly when you call. The "don't care" attitude is too obvious. If I could get streaming speed internet without them they'd be gone. It is all about being a monopoly. Different reps give you different answers and you can hear them laughing in the background.
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Review
#780269 Review #780269 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Preferred solution
Deliver product or service ordered

Comcast in Maidens, Virginia - Complaints

Talked to 7 people 2 who can not speek or understand english, 2 who did not know how to do thier job 2 that hung up while I was waiting. Told we wanted to cancealed are phone said we would get a double play. Then transfered and hung up on. Next person when I called back said there was no deal like that. So who knows anything there! Looking somewhere else for service cause yours sucks. Your people made the mistake at first, so why is the consumers the one who suffers. You as a company do not care about the customer.
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Review
#775377 Review #775377 is a subjective opinion of poster.
Reason of review
Poor customer service

Comcast - Account Review from Midlothian, Virginia

I was told by a customer service rep from one of xfinity's lobby locations that my promo was about to expire. She suggested i call retention to get another promo before they increase my bill. To my surprise when i received my bill the increase was already added to the bill. I went from paying $168.00 to $210.00.I could not believe the customer service from that department. I spoke with two different people on different days and they act like they were robots. It was like they were reading a sarrivalcript. I told them i was looking for something cheaper and they kept offering me something higher. One told me one thing and the other something else and when questioned about it said that there was some misunderstanding. I was over talked by one rep. She was more eager for me to close my account instead of assisting me. Long story short, i spent over 45 minutes on the phone and was given a promo that i do not like. It was strange that she was able to quote me a price when it was more than i could afford, but was not able to tell me how much my bill would be with the cheaper price. She claim that the reason was because of my location the taxes are different. I have been with Xfinity for over 10 years and had never received this type of service. I'm now in the process of looking for another cable service. I use to defend the company, but from what i have experienced i can no longer do that.
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1 comment
Anonymous
#1094705

I am in the same process as you. When I told Comcast I was no longer going to have their service they said I had a contract that I would be charged a penalty.

The contract expired in October 2013. LIKE YOU i have been a customer since 2011

The cost has continually increased Dec 2015 my bill was $162 now January 2016 its $170 way too much for an 83 year old

Review
#770022 Review #770022 is a subjective opinion of poster.
Reason of review
Problems with payment