State: Virginia Clear all filters (138 of 3960 reviews match)
filters
State:
City:
Show
Product:
Show
0 comments

Comcast in Charlottesville, Virginia - Won't offer high speed internet in new neighborhood

Our neighbors all have Comcast. Everyone in the AREA has Comcast. But will Comcast offer high-speed to our newly constructed house (with 3 newly constructed houses going up all around it)? Sure! For $45 THOUSAND dollars!! Are you kidding me? What person in their right mind could afford 45,000!!? We called and checked before beginning the build, to make sure we would qualify for service, and were told absolutely - costs should be minimal. I'm pretty sure 45 THOUSAND dollars isn't minimal! No possible way it could cost that much when all of the houses leading UP to our house has Comcast! Don't deal with this company - they are thieves, out to steal every cent they can. Especially when there are new houses currently being built all around us. Clearly it's in their best interest to offer service. Yet somehow we're footing the bill for what will ultimately make them money in a quickly-growing neighborhood.
View full review
Author
Location
Charlottesville, Virginia
Reason of review
Pricing issue
Review #840152 is a subjective opinion of poster.
0 comments

Comcast-No Training Required

2.5
Details
I may be wasting my time to say how bad Comcast service is. If you go onto Comcast Reviews and Reports, it shows their service desk representatives are rude and not knowledgeable. Then the technicians that are sent to our home are just as, for lack of a better word, ***. I don’t believe that anyone is trained to sell or use the equipment they offer. Every time they show up at my home to repair or install something it NEVER happens the first trip. It usually takes several trips to get the job done. When you call to have someone come back out, and after being transferred a couple of times, it would be too easy to just send the same technician. The second trip, the issue starts all over (from the hour phone call, to the lack of knowledge when the so called technician gets there). It’s a waste of my time and your money paying people to do what should have been done in one trip. Is that how you stay in business, deliberately NOT doing the job the first time?? Then passing the cost of multiple trips onto your customer?? So to make a long bunch of bull, shorter; Comcast ranks in my book, THE WORST service you can ever “not” receive. On a 1 to 100 scale, they deserve a 1. I am SO UPSET right now, and I hope that they read this and take it to heart, before they lose all their customers to Dish and Direct. Take some pride in your company, and train your employees to actually care about WHY they have the job they do in the first place…CUSTOMERS…PEOPLE!! Without us, there would be no you!! Try to make some changes, so your customers won’t feel this way. Thank you. The saga continues… I was told that there would be someone at my home on Friday, April 22nd between 1-5pm and no one showed up. No call, no nothing. I guess they don’t care if their customers are sitting there for hours waiting for them to show up. What a joke! Then they wanted to come out to my house on Sunday afternoon in the same time frame, from 1-5pm. Of course my answer was no. We set the appointment up for Monday between 8-10am. They sent the same man that came out the first time (on April 20th) and he didn’t know how to complete the job that first day, so why was he back at my home? I showed him everything that needed to be working and that was a waste of my time. Needless to say, I had to have yet even more technicians come out to my home to get the boxes working. They came out on, what was the 7th day involved in JUST TRYING TO GET MY BOXES ALL WORKING. On the 26th of April, they sent 2 different trucks (what a waste of the consumer’s time and money there alone, not to forget the several other trips they made). Between the two men they sent that day, hallelujah, they got my cable boxes working. I have one question to ask Comcast/Xfinity… DO YOU TRAIN ANYONE THAT WORKS FOR YOUR COMPANY?? From my experience, I DON’T THINK SO. WARNING TO ALL COMCAST CUSTOMERS: BE PATIENT AND DON’T EXPECT MIRACLES. THAT IS WHAT IT WOULD TAKE FOR THE TECHNICIANS TO ACTUALLY GET THE JOB DONE THE FIRST TIME!!
View full review
Author
Location
Charlottesville, Virginia
Cons
  • Waste of my time
Reason of review
Poor customer service
Review #837787 is a subjective opinion of poster.
0 comments

Comcast - Installation Review from Woodbridge, Virginia

Comcast - Installation Review from Woodbridge, Virginia
Comcast came to install my neighbors Internet service over six months ago. I phoned comcast to ask when were they going to come back to fix this issue, they replied thanks for brings this to our attention, we'll get someone right out to fix the situation. Six months later this is the resolution to the situation in the photo. They never showed.
View full review
Author
Location
Woodbridge, Virginia
Reason of review
Poor customer service
Review #810820 is a subjective opinion of poster.
Resolved
0 comments
1.0
Details
My company has eight locations. Seven of them only have basic services (1 line/2 phones)The bill is around $115 per location. The HQ has more lines/phones or seats/extensions and internet service. The bill for this facility is around $500. Although the prices have...
View full review
Author
Location
Sterling, Virginia
Reason of review
Pricing issue
Loss
$1100
Preferred solution
Full refund
Tags
Review #804521 is a subjective opinion of poster.
0 comments

Comcast - Tv Service Review from Front Royal, Virginia

1.0
Details
Had the self install kit sent to me and it would not work when i hooked it all up, waited 4 days for tech to come figure out the problem and once he did and got it working he said before he left that the box in my room wouldn't probably work properly and if not to take it back and trade it out, so needless to say it kept freezing up so i took it back and traded it out and even the new box did the same thing called him back out here and there were loose connections that he left loose on his first visit. So now, even the 2nd box is freezing up as well as another box in the 2nd bedroom and upon texting him this morning he says trade them in, NO i went to the office and scheduled an appointment for him to come FIX the problem! I pay 155$ per month 4 service i want it to work properly i dont want to deal with this *** all the time. No wonder Direct TV is #1 in TV sales. Thinking i may go bk to them.
View full review
Author
Location
Front Royal, Virginia
Reason of review
Bad quality
Review #783456 is a subjective opinion of poster.
0 comments

Comcast Removes Channels Contracted To Provide

2.2
Details
Comcast has removed at least 2 channels from my bundle package. I am supposed to have a contract for 2 years. They say the channels raised price on Comcast. Why does that concern me? Comcast will take away channels without your knowledge and treat you very poorly when you call. The "don't care" attitude is too obvious. If I could get streaming speed internet without them they'd be gone. It is all about being a monopoly. Different reps give you different answers and you can hear them laughing in the background.
View full review
Author
Location
Martinsville, Virginia
Reason of review
Not as described/ advertised
Preferred solution
Deliver product or service ordered
Review #780269 is a subjective opinion of poster.
0 comments

Comcast in Maidens, Virginia - Complaints

Talked to 7 people 2 who can not speek or understand english, 2 who did not know how to do thier job 2 that hung up while I was waiting. Told we wanted to cancealed are phone said we would get a double play. Then transfered and hung up on. Next person when I called back said there was no deal like that. So who knows anything there! Looking somewhere else for service cause yours sucks. Your people made the mistake at first, so why is the consumers the one who suffers. You as a company do not care about the customer.
View full review
Author
Location
Maidens, Virginia
Reason of review
Poor customer service
Review #775377 is a subjective opinion of poster.
1 comment
I was told by a customer service rep from one of xfinity's lobby locations that my promo was about to expire. She suggested i call retention to get another promo before they increase my bill. To my surprise when i received my bill the increase was already added to...
View full review
Anonymous
#1094705

I am in the same process as you. When I told Comcast I was no longer going to have their service they said I had a contract that I would be charged a penalty. The contract ex...

Author
Location
Midlothian, Virginia
Reason of review
Problems with payment
Review #770022 is a subjective opinion of poster.
0 comments

Comcast Cancellation Policy Review from Herndon, Virginia

1.0
Details
I closed Comcast service in sep-2015. They asked me to pay last bill($65.95) to avoid late fee although it was for following month and told me that they would issue a refund. I called a week after to check and they told me that refund will be issued in few weeks. I called after few weeks and they told me that they are waiting for equipment to be returned even though I never rented from them. After clarifying that they told me that refund will be issued soon. Few weeks later I called again in early December and they repeated same story of equipment return... I was give a case number and told me that issue will be resolved by Dec-24. I have the chat recorded. I contacted them via Twitter now... Again same game.
View full review
Author
Location
Herndon, Virginia
Reason of review
Problems with payment
Review #765646 is a subjective opinion of poster.
0 comments

Comcast in Elliston, Virginia - Ruined credit

1.6
Details
I had account with aldelphia and filled chapter 13 in 2005. They did not show up at BR procedings. In 2099 I called to get cable and made sure to as 3 times if that was going to come back to haunt me!!!!! I was assured it would not. 3 months later they came back and jerked all equiptment out. Every time I paid the put it on the OLDBILL. They had it planed because they never even buried the wire. It is in my exs name now but they still give me a hard time he had a code which I know , I am sick off it. i am on Disability and it is still on my credit.
View full review
Author
Location
Elliston, Virginia
Cons
  • Internet service
  • Poor customer service
  • Sales reps are unthruthful
Reason of review
unfair billing bad credit report
Tags
Review #758106 is a subjective opinion of poster.