State: Virginia Product: Comcast Tv Service Clear all filters (8 of 211 reviews match)
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Comcast - Very disappointed

1.0
Details
I made a partial payment on my account & spoke to a representative to inform them I would pay the remaining balance the following week & was told my services would not be disconnected & came home that night after work & my services were suspended!! The agent I spoke with obviously lied or didn’t know how to do her job! I will never recommend Comcast / Xfinity to anyone!!!
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Author
Location
Martinsville, Virginia
Service
Comcast Tv Service
Cons
  • Lying to customers about service problems
Reason of review
Bad quality
Review #1276590 is a subjective opinion of poster.
0 comments

Comcast - Tv Service Review from Front Royal, Virginia

1.0
Details
Had the self install kit sent to me and it would not work when i hooked it all up, waited 4 days for tech to come figure out the problem and once he did and got it working he said before he left that the box in my room wouldn't probably work properly and if not to take it back and trade it out, so needless to say it kept freezing up so i took it back and traded it out and even the new box did the same thing called him back out here and there were loose connections that he left loose on his first visit. So now, even the 2nd box is freezing up as well as another box in the 2nd bedroom and upon texting him this morning he says trade them in, NO i went to the office and scheduled an appointment for him to come FIX the problem! I pay 155$ per month 4 service i want it to work properly i dont want to deal with this *** all the time. No wonder Direct TV is #1 in TV sales. Thinking i may go bk to them.
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Author
Location
Front Royal, Virginia
Service
Comcast Tv Service
Reason of review
Bad quality
Review #783456 is a subjective opinion of poster.
0 comments

Comcast - Charged $74.99 for Maywether fight which I never ordered!!!!

I have spent two hours on the phone today trying to get this straightened out. They have no record that I ordered it, the Maywether fight sometime in May but they insist I watched it! I"m fifty and don't stay up that late. I also have no interest in boxing or any other sports on TV. I watch old lady shows for crying out loud! My 4 yr old grandson sure didn't watch it or order it. I mean it's SO insulting the way they talk to you. I can't believe I pay money to a company every month so they can be condescending to me. I have already cut my service in half so I guess now just cut it down to zero? I know if I cancel they will claim I never did just like what happened when I moved and keep right on billing me. How do they sleep at night knowing they lie to everyone? They will tell you there is no supervisor available because they want you to give up and pay money you don't owe! It's stealing, unethical and they should be embarrassed.
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Author
Location
Richmond, Virginia
Service
Comcast Tv Service
Loss
$75
Review #499394 is a subjective opinion of poster.
2 comments
When I happened to glance at my parents TV service bill last week, I was shocked. I asked them if there was a print error on their bill, which once happened to my cell phone bill. They looked at the bill and said no, $60.00!!!! is what they always pay. I asked them if...
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Anonymous
#410638

CONcast Kim Edwards is a major MOMO for writing an email asking you to work off the clock w/o pay LOL ROFL LMAO Edwards & Comcast = major FAIL AWESOMESAUCE YOU=WIN 8) :...

Author
Location
Norfolk, Virginia
Service
Comcast Tv Service
Loss
$60
Review #287083 is a subjective opinion of poster.
1 comment

Comcast Customer "Lip" Service

We had Comcast cable installed over one year ago. The remotes on 3 of the 4 TV's work fine (channel changer, volume, etc...), except the one in a bedroom. The same type of TV (same model #) is in our kitchen and the remote works fine. We have complained numerous times to Comcast and a service person has been to the house several times, and several new remotes were tried. Still only changes the channel and turns the Comcast receiver off. Finally installed a new HD TV in the room and STILL Comcast could not get their remote to work! They gave numerous excuses and suggested we get a universal remote or contact the HD TV manufacturer. In the end, we returned the HD TV and finally found a universal remote that worked. Comcast customer service STINKS!
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Author
Location
Madison Heights, Virginia
Service
Comcast Tv Service
Review #194775 is a subjective opinion of poster.
1 comment

Comcast doesnt have to care about customer service

I called Comcast on Sat. at 2 p.m. to fix my tv cable. He said someone would be at my house before 9 p.m. that night. I called at 7 p.m. to check the status only to find the supervisor never put a service order in about my problem. Technician came out on Sunday but couldn't fix the problem. Told me someone would be out that afternoon. I called at 6 p.m. Sunday and was told by rep "we don't really have to come out...we have 24 hours from the time the work order was submitted." Is now Monday morning--almost noon. Still no technician. Wrote V.P. Germano. His office supposedly helping me. I'm losing money because I have to stay home and wait on these people. Please, if you have problems with Comcast contact your state consumer affairs office and the FCC. We also need to petition for competition. Comcast is a monopoly, which is why they don't care about customer service. I'm contacting my state rep and city/county commissioners to bring competition into the area.
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Author
Location
Reston, Virginia
Service
Comcast Tv Service
Review #144581 is a subjective opinion of poster.
0 comments

Comcast is the Worst

Comcast is the worst cable tv service I've ever experienced. And I have been a consumer of cable services for over 20 years, living in many different cities all over the United States and Canada, so I have plenty of experience with cable tv services. Since February 9 (today is April 27), I have had no less than 10 service appointments with Comcast because our cable tv reception, boxes breaking, and "not authorized" messages which cannot be fixed over the phone. Three of these appointments, a Comcast technician didn't even show up or call. Oh but they sure remember to send us a bill. Almost $250/mo with our Internet and Telephone services included. But I think I could pay them $100,000 per month and still get *** customer service. Their people at their phone center (you get to speak to a different one every time) have no clue what they're doing. About 1/3 of the time, when a technician has showed up, they tell me that the problem could have been fixed over the phone. I hate Comcast, and if I had *any* choice for my television services, I'd switch immediately. Unfortunately, our apartment faces exactly the wrong direction to get satellite, so we're stuck. I strongly urge you never to use Comcast services. They are, by far, the worst in North America.
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Author
Location
Arlington, Virginia
Service
Comcast Tv Service
Review #119122 is a subjective opinion of poster.
164 comments
Comcast consistently does not send us a monthly bill and then charges us a late fee the next month. This is the 2nd month in a row that this has happened and the 4th time since we started using Comcast. The customer service is AWFUL and rude! When I called most...
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Anonymous
#676059

since november of 2012 my cable internet has been ***. I call comcast every week and they send out a tech,tech can't figure out what the problem is....it is NOT my house nor t...

Author
Location
Lorton, Virginia
Service
Comcast Tv Service
Review #115144 is a subjective opinion of poster.