State: Virginia Product: Comcast Tv Service Clear all filters (8 of 213 reviews match)
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Comcast in Martinsville, Virginia - Very disappointed

1.0
Details
I made a partial payment on my account & spoke to a representative to inform them I would pay the remaining balance the following week & was told my services would not be disconnected & came home that night after work & my services were suspended!! The agent I spoke with obviously lied or didn’t know how to do her job! I will never recommend Comcast / Xfinity to anyone!!!
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Review
#1276590 Review #1276590 is a subjective opinion of poster.
Service
Comcast Tv Service
Cons
  • Lying to customers about service problems
Reason of review
Bad quality

Comcast - Tv Service Review from Front Royal, Virginia

1.0
Details
Had the self install kit sent to me and it would not work when i hooked it all up, waited 4 days for tech to come figure out the problem and once he did and got it working he said before he left that the box in my room wouldn't probably work properly and if not to take it back and trade it out, so needless to say it kept freezing up so i took it back and traded it out and even the new box did the same thing called him back out here and there were loose connections that he left loose on his first visit. So now, even the 2nd box is freezing up as well as another box in the 2nd bedroom and upon texting him this morning he says trade them in, NO i went to the office and scheduled an appointment for him to come FIX the problem! I pay 155$ per month 4 service i want it to work properly i dont want to deal with this *** all the time. No wonder Direct TV is #1 in TV sales. Thinking i may go bk to them.
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Review
#783456 Review #783456 is a subjective opinion of poster.
Service
Comcast Tv Service
Reason of review
Bad quality

Comcast in Richmond, Virginia - Charged $74.99 for Maywether fight which I never ordered!!!!

I have spent two hours on the phone today trying to get this straightened out. They have no record that I ordered it, the Maywether fight sometime in May but they insist I watched it! I"m fifty and don't stay up that late. I also have no interest in boxing or any other sports on TV. I watch old lady shows for crying out loud! My 4 yr old grandson sure didn't watch it or order it. I mean it's SO insulting the way they talk to you. I can't believe I pay money to a company every month so they can be condescending to me. I have already cut my service in half so I guess now just cut it down to zero? I know if I cancel they will claim I never did just like what happened when I moved and keep right on billing me. How do they sleep at night knowing they lie to everyone? They will tell you there is no supervisor available because they want you to give up and pay money you don't owe! It's stealing, unethical and they should be embarrassed.
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Review
#499394 Review #499394 is a subjective opinion of poster.
Service
Comcast Tv Service
Loss
$75

Comcast TV Service is a joke.

When I happened to glance at my parents TV service bill last week, I was shocked. I asked them if there was a print error on their bill, which once happened to my cell phone bill. They looked at the bill and said no, $60.00!!!! is what they always pay. I asked them if they knew that they only had BASIC SD t.v. on their HD TV's. They knew it and they also said that they had been wondering why their picture had all-of-a-sudden been getting worse and worse every day. After calling Comcast on several occasions about their service, they were assured their picture was "crystal clear". I am absolutely disgusted that Comcast is forcing people to pay $60 for basic cable with a picture worthy of the 1960's or '70's. P.S. I get satelite TV with free HD in every room for about $40, and Comcast wants $60 for BASIC SD service, come on Comcast, who are you kidding. Apparently a lot of people like my parents.
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2 comments
Anonymous
#410638

CONcast Kim Edwards is a major MOMO for writing an email asking you to work off the clock w/o pay LOL ROFL LMAO Edwards & Comcast = major FAIL AWESOMESAUCE YOU=WIN 8) :grin :p

Anonymous
#404963

FTC hits Comcast CEO Brian Roberts with $500,000 fine. So what he makes over 30 million per year. Brian needs to reread the Comcast code of conduct where he tells employees he will not tolerate dishonesty from us. Why is he on Obama's jobs council? He should be fired. Do as I say, not as I do. Obama's slogan about "change you can believe in" should really be "the more things change the more they stay the same".

It's worse being an employee. At the Lynnwood, WA call center a fat sup named Kim Edwards sent an email requesting off the clock work. We are winning a class action lawsuit against them. Our lawyers are experienced and successful at winning this kind of case and we have the evidence. Comcast thinks that hiring a Perkins Coie lawyer will intimidate us. It just proves that they know they are going down and have a lot of money to waste.

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Review
#287083 Review #287083 is a subjective opinion of poster.
Service
Comcast Tv Service
Loss
$60

Comcast Customer "Lip" Service

We had Comcast cable installed over one year ago. The remotes on 3 of the 4 TV's work fine (channel changer, volume, etc...), except the one in a bedroom. The same type of TV (same model #) is in our kitchen and the remote works fine. We have complained numerous times to Comcast and a service person has been to the house several times, and several new remotes were tried. Still only changes the channel and turns the Comcast receiver off. Finally installed a new HD TV in the room and STILL Comcast could not get their remote to work! They gave numerous excuses and suggested we get a universal remote or contact the HD TV manufacturer. In the end, we returned the HD TV and finally found a universal remote that worked. Comcast customer service STINKS!
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1 comment
Anonymous
#179691

This is exactly what is happening with us, and we get the joy of paying for what does not work on the remotes

Review
#194775 Review #194775 is a subjective opinion of poster.
Service
Comcast Tv Service

Comcast doesnt have to care about customer service

I called Comcast on Sat. at 2 p.m. to fix my tv cable. He said someone would be at my house before 9 p.m. that night. I called at 7 p.m. to check the status only to find the supervisor never put a service order in about my problem. Technician came out on Sunday but couldn't fix the problem. Told me someone would be out that afternoon. I called at 6 p.m. Sunday and was told by rep "we don't really have to come out...we have 24 hours from the time the work order was submitted." Is now Monday morning--almost noon. Still no technician. Wrote V.P. Germano. His office supposedly helping me. I'm losing money because I have to stay home and wait on these people. Please, if you have problems with Comcast contact your state consumer affairs office and the FCC. We also need to petition for competition. Comcast is a monopoly, which is why they don't care about customer service. I'm contacting my state rep and city/county commissioners to bring competition into the area.
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1 comment
Anonymous
#51790

I have had comcast service for about 2+ years now. I accept the high prices, as I do have a lot of channels and fast internet. However; the service has a tremendous amount of LAG. Very fustrating when attempting to use the POS DVR box. I remember the update back in June07. That was supposed to cure the problems or thats what technical support stated. Instead, the update removed the Microsoft OS and placed a wanna be TIVO style. We lost functionality! I no longer could remove channels from the index that I did not want. Like the 20+ pay per view sports ticket channels, that now I must transition through to get to the channels I want. Also, the recording functions of the DVR, no longer supported choosing a channel or time frames of individual shows. As for the LAG, it is still prevalent. I felt very ripped off, the update reduced the level of functionality that I enjoyed. Now comes the point of the conversation.

Today, I realized the true Corporate values of Comcast. I have been attempting to cancel one of my premium channels. I have been calling support for 2-3 weeks, Each time I called I used the option to cancel services and was recieving a recorded message stating the current wait time was over an hour. 1 hour hold times is completely unacceptable. Sometimes, it disconnected the call automatically "Due to Exceptionally High Call Volume".

Today, after getting the usual response of wait time greater than 1 hour. I hung up. But then I called back, I used the option to add services. I was immediately connected with a service representative. (The service agent I talked to helped me cancel the premium service, so that was taken care of.) HUH, wait a minute. Why would I recieve immediate service to add services but over an hour to reduce services.

Now, yes you can tell me that the digital broadcast transition has increased the call volume. DO NOT GIVE ME THAT LINE OR STANDARD EXCUSE. If that was the case, then the large hold times would be on adding services also. The only reason I can think of, is that they reduce the service that reduces the income for the corporation.

Yes, I finally got the Premium channel cancelled after two weeks, thereby; giving the company increased revenue because I could not cancel what I did not want, when I wanted to, but had to pay for since it was a service connected to my account that was active. Way to go Comcast. Extra half month of premium channel revenue. But the down side is that I am a disgruntled customer who is evaluating other options.

I commend them on thier solid commitment to corporate values and increase revenue.

Review
#144581 Review #144581 is a subjective opinion of poster.
Service
Comcast Tv Service

Comcast is the Worst

Comcast is the worst cable tv service I've ever experienced. And I have been a consumer of cable services for over 20 years, living in many different cities all over the United States and Canada, so I have plenty of experience with cable tv services. Since February 9 (today is April 27), I have had no less than 10 service appointments with Comcast because our cable tv reception, boxes breaking, and "not authorized" messages which cannot be fixed over the phone. Three of these appointments, a Comcast technician didn't even show up or call. Oh but they sure remember to send us a bill. Almost $250/mo with our Internet and Telephone services included. But I think I could pay them $100,000 per month and still get *** customer service. Their people at their phone center (you get to speak to a different one every time) have no clue what they're doing. About 1/3 of the time, when a technician has showed up, they tell me that the problem could have been fixed over the phone. I hate Comcast, and if I had *any* choice for my television services, I'd switch immediately. Unfortunately, our apartment faces exactly the wrong direction to get satellite, so we're stuck. I strongly urge you never to use Comcast services. They are, by far, the worst in North America.
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Review
#119122 Review #119122 is a subjective opinion of poster.
Service
Comcast Tv Service
Comcast consistently does not send us a monthly bill and then charges us a late fee the next month. This is the 2nd month in a row that this has happened and the 4th time since we started using Comcast. The customer service is AWFUL and rude! When I called most...
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164 comments
Anonymous
#676059

since november of 2012 my cable internet has been ***. I call comcast every week and they send out a tech,tech can't figure out what the problem is....it is NOT my house nor the cable IN my house.

the customer service guy can see something is wrong but the techs just can't figure out what is screwing my connection up. I have had just about every tech in a truck out here and it's like going to a mob party....nobody see's nuttin. The 1st hop (the pedastal) should NOT have a 50-1400ms hop.

Prior to Nov. 2012 it was ZERO (0ms)

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Review
#115144 Review #115144 is a subjective opinion of poster.
Service
Comcast Tv Service