State: Virginia Product: Comcast Bundle Clear all filters (6 of 217 reviews match)
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1 comment
2.0
Details
Comcast/Xfinity is a HORRIBLE company. The service is unreliable, the tech are ***. I had to have 5 tech come in 4 weeks before the service even got off the ground. BEWARE of their fraudulent fees and the $200.00 early termination fee. Their CEO Brian Roberts made 40...
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Anonymous
#1191258

Have it shut off and forget about cable tv and Internet. Go back to dial up Internet and OTA tv. You will be much more happy in the long run. Then you don't have to worry abou...

Author
Location
Richmond, Virginia
Service
Comcast Bundle
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund
Review #890120 is a subjective opinion of poster.
0 comments

Comcast Removes Channels Contracted To Provide

2.2
Details
Comcast has removed at least 2 channels from my bundle package. I am supposed to have a contract for 2 years. They say the channels raised price on Comcast. Why does that concern me? Comcast will take away channels without your knowledge and treat you very poorly when you call. The "don't care" attitude is too obvious. If I could get streaming speed internet without them they'd be gone. It is all about being a monopoly. Different reps give you different answers and you can hear them laughing in the background.
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Author
Location
Martinsville, Virginia
Service
Comcast Bundle
Reason of review
Not as described/ advertised
Preferred solution
Deliver product or service ordered
Review #780269 is a subjective opinion of poster.
Resolved
2 comments
COMCAST your policy is UNFAIR for customers- As a customer I pay charges for the entire month, whether or not I use the services on a particular day I have to pay for the entire month. But when it comes to OUTAGE from comcast, you give credit adjustment equivalent to...
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Anonymous
#966337

You are a ***. Really? Credit for the entire month?

Author
Location
Richmond, Virginia
Service
Comcast Bundle
Reason of review
Problems with payment
Review #615366 is a subjective opinion of poster.
0 comments

Comcast - Worst customer service in history

Was paying $245/mos for bundle after promotion had expired (was around $150). Only called as FX had been dropped from my package and was told I needed to upgrade to get FX now. Asked for new promotion as I am now month to month. Told no problem. I requested to eliminate digital phone service as we don't use landlines. Was transferred and then told if I dropped phone service I would be eligible for any promotional rates for 3 months. Told rep I could get FIOS for half of what I was currently paying but wanted to stay with Comcast. He said if I kept phone service I could get a better rate but otherwise I could "do whatever I wanted to do". FIOS being installed in 3 days. I wouldn't go back to Comcast if it were FREE. It is amazing how terrible the customer service. I would be shocked if they are not losing market share anywhere there is any competition.
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Author
Location
Dumfries, Virginia
Service
Comcast Bundle
Review #447483 is a subjective opinion of poster.
0 comments

Comcast, bad service, long phone and chat waits, expensive

I have been on hold for 48 minutes/41 on the live chat. Comcast is the worst. The communications commission should put them out of business!!! My bill is higher that other services. I was lured into comcast with the $99 bundle and then of course after 6 months it skyrocketd. Typical bait and switch. I hope that by complaining something happens that affects the way Comcast does business. Now I'm getting pissed that I have to type 100 words to *** about Comcast. What else can I say. I hate wasting my time and now I have to type more *** to satisfy pissed consumer. Holy ***!!!!
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Author
Location
Reston, Virginia
Service
Comcast Bundle
Review #133873 is a subjective opinion of poster.
0 comments

Comcast couldn't care less about customer service

Comcast NJ - The FTC has to end the structure of cable TV. When we don't have enough options, customer service becomes the lowest priority for a company. Such is the cast with Comcast. I scheduled a service call for Sunday, 4/27. Wanted to get a hi-def box installed. I sat home today and waited. My window was 9a - 11a. As it got later and later, I called Comcast and of course they weren't showing I had an appt. The *** phone rep never recorded it. He did, however, make a push to get me to sign up for the bundle package. (I didn't) Wouldn't shut up about it - yet he wasn't competent enough to get my appt. straight. The best part -- the web site features a section from Rick Germano (I think that's the name), who is supposedly SVP of Operations. Nice long letter from this guy bragging about how great the customer service is. They lead you to believe you can email the guy. When you do the automated response is nothing less than patronizing. Comcast = Slime, pondscum, just plain criminals.
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Author
Location
Reston, Virginia
Service
Comcast Bundle
Review #119119 is a subjective opinion of poster.