State: Virginia Product: Comcast Account Clear all filters (12 of 199 reviews match)
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1 comment
I was told by a customer service rep from one of xfinity's lobby locations that my promo was about to expire. She suggested i call retention to get another promo before they increase my bill. To my surprise when i received my bill the increase was already added to...
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Anonymous
#1094705

I am in the same process as you. When I told Comcast I was no longer going to have their service they said I had a contract that I would be charged a penalty. The contract ex...

Author
Location
Midlothian, Virginia
Product
Comcast Account
Reason of review
Problems with payment
Review #770022 is a subjective opinion of poster.
0 comments

Comcast - Ruined credit

1.6
Details
I had account with aldelphia and filled chapter 13 in 2005. They did not show up at BR procedings. In 2099 I called to get cable and made sure to as 3 times if that was going to come back to haunt me!!!!! I was assured it would not. 3 months later they came back and jerked all equiptment out. Every time I paid the put it on the OLDBILL. They had it planed because they never even buried the wire. It is in my exs name now but they still give me a hard time he had a code which I know , I am sick off it. i am on Disability and it is still on my credit.
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Author
Location
Elliston, Virginia
Product
Comcast Account
Cons
  • Internet service
  • Disregard for their customers
  • Sales reps are unthruthful
Reason of review
unfair billing bad credit report
Tags
Review #758106 is a subjective opinion of poster.
1 comment
1.0
Details
STAY AWAY FROM COMCAST, I made the mistake of ordering xfinity because of the price, well, you get what you pay for, I started having problems on day one, I had 2 tech guys coming to my house, replaced the router and the dvr twice, I tried to close the account and I...
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Anonymous
#1025459

I've been with Comcast since moving to the Stillwater, MN area Fall 2013). I feel they charge way more for what their services offer. Still in all, not a whole lot of proble...

Author
Location
Dumfries, Virginia
Product
Comcast Account
Cons
  • Price and poor customer service
Reason of review
Bad quality
Review #689721 is a subjective opinion of poster.
0 comments

Comcast - My cable service wasdisconnected about 10 days after I got it

I got Comcast service less than 2 weeks ago. I've never had service with them before as I have just moved to this state. They disconnected me because they said that someone put me on as an authorized user on another account. I have no idea what they are talking about. They're telling me now that I must send them in a copy of my lease to get it turned back on. I feel so violated because I have never heard of a cable company wanting to see a person's lease and want my service back. They will not comply and won't budge.
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Author
Location
Richmond, Virginia
Product
Comcast Account
Loss
$200
Review #461514 is a subjective opinion of poster.
3 comments
I had transferred our apartment account to my roommate, with the representative telling me that I had no further charges. A few weeks later, I got an email from Comcast saying I owed money. I tried paying it online but couldn't access it because my roommate was the...
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Anonymous
#746986

Why did you not pay over the phone?You could have telephoned Comcast and They would have allowed you to pay this way.Sounds like another" Sob Story".Also you could have given...

Author
Location
Lexington, Virginia
Product
Comcast Account
Review #458609 is a subjective opinion of poster.
2 comments

I hate Comcast too

Just want to say that I agree that Comcast's customer service is the worst ever. Does it even matter what my story is? Just read all the reviews and know that there is a very good reason for so many customers being so intensely dissatisfied - me included. I've been on auto pay since I signed up two years ago. I tried to order a pay per view movie and got a message to phone customer service. So I did. The first cal I waited 45 minutes and the call was dropped. The second call I was on hold 35 minutes before being disconnected. The 3rd time I was on hold 50 minutes and finally got a rep. After a lot of silence while he "looked up my payment information" the call was disconnected. I called back a 4th time and guess what, "the office was closed until Monday". I should mention I went to the Comcast office on 2 different days this week returning equipment and was told I had a credit on my account. So it is a mystery why tonight I'm told my bill is "past due". It is my typical experience with Comcast. Always an exercise in frustration. Just be warned and avoid at all costs. They'd be completely out of business if people had a choice.
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Author
Location
Chester, Virginia
Product
Comcast Account
Loss
$200
Review #262622 is a subjective opinion of poster.
4 comments
mi ip from comcast has had black box spam reports on it since 2007. ive only had for 2 months. i have 2 other email accounts w computermail and yahoo. they give me time outs, and suspend me, because i have a bad ip. ive delt with all areas of comcast for 2 months...
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Anonymous
#706614

August 24, 2013 Comcast I am writing to inform you about the type of service provided to me by Comcast which is very different to your advertisements in various form. If I te...

Author
Location
Arlington, Virginia
Product
Comcast Account
Review #213716 is a subjective opinion of poster.
0 comments

Comcast and Misapplied payments

Comcast changed my phone number, on my request, nearly a year ago, but never changed my number in their files. So, they keep applying my payments to the account of the people who used to have this phone number. I've made them fix it once, overpaid who knows how many times and had my service cut off multiple times. They still haven't fixed it and until today, still had the old number as the number on my account despite my telling them about the problem multiple times. I just got a bill today saying I still owe despite having paid and faxed them proof of my payments. Unfortunately, Comcast has a monopoly on cable service in my area. I think I'm going to file a claim with consumer affairs for my city.
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Author
Location
Alexandria, Virginia
Product
Comcast Account
Review #171359 is a subjective opinion of poster.
0 comments

Comcast Billing Nightmare PPV

After spending over 4 hours on the phone trying to resolve my pay per view billing I am done with COMCAST! With in two months I have had over $1000 in erroneous charges for *** and other movies added to my account. Movies were rented in one minute intervals sometime 10 a day in an hour period. Even after Comcast told me they could see they were not even viewed I would have to wait until a fraud investigation was completed until crediting my account. Well guess what, it has been over a month since then, no investigation, no one knows anything, and I have had to start all over again today! That's BS. Now my service has been cut off, I have a $1200 bill, and five hours of talk time added to my cell phone bill. Get this, I told Comcast I live alone and could prove I was at work when a lot of these movies were being rented. Their response was, maybe the maintenance guy or a neighbor was coming into my home and watching movies. You gotta be kidding me! Stay away from Comcast at all costs, you have been warned!
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Author
Location
Richmond, Virginia
Product
Comcast Account
Loss
$1200
Review #139320 is a subjective opinion of poster.
0 comments

I am in collections cause Comcast charged me for service when I transferred service

I moved in May and called Comcast to cancel my account and set up a new account at my new house. I spoke to a Sherri who I thought, canceled my old account. She certainly did set me up for my new account and gave dates, times and CHARGES for it. In June, I received a Turn off Notice from Comcast so I called and spoke to a Ray, Mike and Darrin who all told me I had no balance outside my new account. Although I read them the account number off the notice, different from my new account number, they did not track me as still having my old account. I thought all was well. Today, Oct 9, I received a collections notice. Brock at Comcast gave me detail about both my new account and my old saying I still had a balance. I thought I canceled it and why didn't the GUYS find my old account when I called in June? Yes, I am pissed!
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Author
Location
Arlington, Virginia
Product
Comcast Account
Review #138783 is a subjective opinion of poster.