State: Virginia Product: Comcast Account Clear all filters (12 of 196 reviews match)
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I was told by a customer service rep from one of xfinity's lobby locations that my promo was about to expire. She suggested i call retention to get another promo before they increase my bill. To my surprise when i received my bill the increase was already added to...
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Anonymous
Anonymous

I am in the same process as you. When I told Comcast I was no longer going to have their service they said I had a contract that I would be charged a penalty. The contract ex...

Product
Comcast Account
#770022

Comcast - Ruined credit

I had account with aldelphia and filled chapter 13 in 2005. They did not show up at BR procedings. In 2099 I called to get cable and made sure to as 3 times if that was going to come back to haunt me!!!!! I was assured it would not. 3 months later they came back and jerked all equiptment out. Every time I paid the put it on the OLDBILL. They had it planed because they never even buried the wire. It is in my exs name now but they still give me a hard time he had a code which I know , I am sick off it. i am on Disability and it is still on my credit.
1.6
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Coverage Area
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Website
Elliston, Virginia
Product
Comcast Account
I didn't like
  • Sales reps are unthruthful
  • Poor customer service
  • Internet service
#758106
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STAY AWAY FROM COMCAST, I made the mistake of ordering xfinity because of the price, well, you get what you pay for, I started having problems on day one, I had 2 tech guys coming to my house, replaced the router and the dvr twice, I tried to close the account and I...
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Anonymous
Anonymous

I've been with Comcast since moving to the Stillwater, MN area Fall 2013). I feel they charge way more for what their services offer. Still in all, not a whole lot of proble...

1.0
Product
Comcast Account
I didn't like
  • Price and poor customer service
#689721

Comcast - My cable service wasdisconnected about 10 days after I got it

I got Comcast service less than 2 weeks ago. I've never had service with them before as I have just moved to this state. They disconnected me because they said that someone put me on as an authorized user on another account. I have no idea what they are talking about. They're telling me now that I must send them in a copy of my lease to get it turned back on. I feel so violated because I have never heard of a cable company wanting to see a person's lease and want my service back. They will not comply and won't budge.
Product
Comcast Account
#461514
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I had transferred our apartment account to my roommate, with the representative telling me that I had no further charges. A few weeks later, I got an email from Comcast saying I owed money. I tried paying it online but couldn't access it because my roommate was the...
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Anonymous
Linda

Why did you not pay over the phone?You could have telephoned Comcast and They would have allowed you to pay this way.Sounds like another" Sob Story".Also you could have given...

MikeBrady
MikeBrady

They did give you a chance to pay - they sent you a bill. You do know that you can pay more than one way don't you? Mail, grocery store, Comcast storefront.

Lexington, Virginia
Product
Comcast Account
#458609

Just want to say that I agree that Comcast's customer service is the worst ever. Does it even matter what my story is? Just read all the reviews and know that there is a very good reason for so many customers being so intensely dissatisfied - me included. I've been...
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Anonymous
Angryfatbear23

:( :( :( :( :( :( :( COMCAST SUCKS! one day, I couldn\'t get all the channels on my tv, so a technician came over and said that our cable would be repaired in \"2-3 bu...

Anonymous
NotYourBusinessOfWhatMyNameIs.

Agreed,im a gamer and i enjoy the internet,as well as fast internet and i waste 400 and something dollars on slow internet. Comcast is good but not all the time,they need to e...

Product
Comcast Account
#262622

mi ip from comcast has had black box spam reports on it since 2007. ive only had for 2 months. i have 2 other email accounts w computermail and yahoo. they give me time outs, and suspend me, because i have a bad ip. ive delt with all areas of comcast for 2 months...
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Anonymous
Andy

August 24, 2013 Comcast I am writing to inform you about the type of service provided to me by Comcast which is very different to your advertisements in various form. If I te...

Anonymous
youhaveadynamicip

with a service like comcast you have a dynamic IP address, it changes all the time on its own. there is virtually no way that you\'ve had the same IP address since 2007, you h...

Product
Comcast Account
#213716

Comcast and Misapplied payments

Comcast changed my phone number, on my request, nearly a year ago, but never changed my number in their files. So, they keep applying my payments to the account of the people who used to have this phone number. I've made them fix it once, overpaid who knows how many times and had my service cut off multiple times. They still haven't fixed it and until today, still had the old number as the number on my account despite my telling them about the problem multiple times. I just got a bill today saying I still owe despite having paid and faxed them proof of my payments. Unfortunately, Comcast has a monopoly on cable service in my area. I think I'm going to file a claim with consumer affairs for my city.
Product
Comcast Account
#171359
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Comcast Billing Nightmare PPV

After spending over 4 hours on the phone trying to resolve my pay per view billing I am done with COMCAST! With in two months I have had over $1000 in erroneous charges for *** and other movies added to my account. Movies were rented in one minute intervals sometime 10 a day in an hour period. Even after Comcast told me they could see they were not even viewed I would have to wait until a fraud investigation was completed until crediting my account. Well guess what, it has been over a month since then, no investigation, no one knows anything, and I have had to start all over again today! That's BS. Now my service has been cut off, I have a $1200 bill, and five hours of talk time added to my cell phone bill. Get this, I told Comcast I live alone and could prove I was at work when a lot of these movies were being rented. Their response was, maybe the maintenance guy or a neighbor was coming into my home and watching movies. You gotta be kidding me! Stay away from Comcast at all costs, you have been warned!
Product
Comcast Account
#139320
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I am in collections cause Comcast charged me for service when I transferred service

I moved in May and called Comcast to cancel my account and set up a new account at my new house. I spoke to a Sherri who I thought, canceled my old account. She certainly did set me up for my new account and gave dates, times and CHARGES for it. In June, I received a Turn off Notice from Comcast so I called and spoke to a Ray, Mike and Darrin who all told me I had no balance outside my new account. Although I read them the account number off the notice, different from my new account number, they did not track me as still having my old account. I thought all was well. Today, Oct 9, I received a collections notice. Brock at Comcast gave me detail about both my new account and my old saying I still had a balance. I thought I canceled it and why didn't the GUYS find my old account when I called in June? Yes, I am pissed!
Product
Comcast Account
#138783
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