State: Virginia City: Chantilly Product: Comcast Internet Service Clear all filters (2 of 765 reviews match)
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Comcast in Chantilly, Virginia - Unprofessional, Incompetent, and Dishonest

1.8
Details
Comcast is one of the worst business I have dealt with. We signed a contract over a two year period. After some time, I have noticed that Comcast has decreased (unauthorized) some TV channels. High speed internet Comcast claims, also disconnected frequently to the point of disrupting me from completing important tasks. Comcast also crept up in monthly billing amount. Some day, Comcast charged extra for modem rental, in which I personally own (I did not borrow the modem from Comcast). I called to correct the issue, but Comcast kept on stating otherwise. They asked when I purchased my own modem, whether I have the receipt or not. When I asked about the contract termination, Comcast claimed that it found the record of me having my own modem. Comcast tried so hard to apparently give me the "best offer" for "customer satisfaction". I wanted to return the TV cable box. I called and the representative stated that I have 10 days grace period after the end of the service day to return the equipment. The representative said that someone will pick up the equipment in a week, and that I would not be charged. I kept the TV cable box for a week until someone picked up. I did not watch TV or use the internet, as I switched to the other company. Then, Comcast billed me extra (over $100.00) for holding the equipment for 7 days. I called and representative named Paul said that I was supposed to turn the equipment in by the end of the last service date. I kept on telling him that multiple Comcast representatives told me otherwise, and that as a company, Comcast had a responsibility to inform its customers correctly. He kept on saying that he's sorry but won't do the right thing whatsoever of not charging me of being wrongly informed. Comcast is one of the worst business out there. It's highly unprofessional and keep seeking the opportunities to charge its customers more.
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Review
#602089 Review #602089 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Poor customer service
I called Comcast to move my service. I wanted it turned on a week early at the new house on the same day as all the other utilities so I could use it as soon as I got a TV or computer over there. I set the disconnect date at the old house for exactly one week later. I...
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3 comments
Anonymous
#1088422

I solely believe that their movers edge online form is a phantom request. It literally goes no where and that your confirmation number is just the ticket number of the number of people sitting in the waiting room to *** called comcast customer service.

I completed the form. No call, no email not even to that joke of an email account. Did it again the day I set for the original just to observe the behavior, confirmation number and nothing else. Where does this freaking go?

Do online requests go to freaking purgatory?

There will one day be a revolution. This service is absolutely terrible

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Review
#342069 Review #342069 is a subjective opinion of poster.
Service
Comcast Internet Service