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Comcast - Staff Review from Ashburn, Virginia

1.0
Details
I had a problen with the representative on comcast last week and now I continue with the problem after a representative of comcast called me today she told me that the amount that I will pay is 64.58 cent for the month that past due and for the next month but I think that your representative say something by phone and when I call to make a payment I have to pay 125 dollars. I want to know what is the game that your representative have it. I will send a compliant to BBB because if your employee just don't do they work correctly twice is a big problem to deal with you representative
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ID
#640004 Review #640004 is a subjective opinion of poster.
Location
Ashburn, Virginia
Reason of review
Poor customer service

Comcast - Installation Review from Ashburn, Virginia

1.0
Details
When I called comcast to check how much I had to pay for Wi-Fi the representatives told me that if I get the wifi the installation will be free. I said to the representative that I will call back that I need to check other company and he said that if I hang up and call back I have to pay fofor the installation but because that was my first time call comcast I will not pay for installation. I called today and speak with one representative and one manager and they told me that the representative didn't put in the computer that the installation was free and I have to said to the manager that is not my fault was the representative fault and I can't go to comcast to put in the computer that my installation was free. THAT iS the fault of the representative not mine. The other problem was I never received no e-mail or a bill because the representative put a wrong zip code. I don't like people get advantage of the people and if the representative doesn't do his job correctly is not my fault either
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ID
#637853 Review #637853 is a subjective opinion of poster.
Location
Ashburn, Virginia
Service
Comcast Installation
Reason of review
Poor customer service

Comcast - Xfinity Internet Service Issues in 33176

I signed up with Comcast in 12/15 thinking all my troubles with internet provides were behind me now ( I previously had Att Uverse). I switched due to the problems with ATT....but got in just a *** service as ATT. I had to call more than 6 times to get my service stabalized, and on top of that they tried to bill me for the service calls. The technicians are trained to place the calls as a billable call so if you place a call and the service is half way up when they come up they will try to bill you for the call. This is unfair practice because it sends the message that if you call us for our problem we are going to bill YOU !!
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ID
#590982 Review #590982 is a subjective opinion of poster.
Location
Ashburn, Virginia
Reason of review
Poor customer service
1.7
Details
I signed up with Comcast in 12/15 thinking all my troubles with internet provides were behind me now ( I previously had Att Uverse). I switched due to the problems with ATT....but got in just a *** service as ATT. I had to call more than 6 times to get my service...
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ID
#590369 Review #590369 is a subjective opinion of poster.
Location
Ashburn, Virginia
Pros
  • Speed of the internet services
Cons
  • Their response to problems
Reason of review
Problems with payment
Loss
$200
Preferred solution
Let the company propose a solution

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