State: Virginia City: Arlington Product: Comcast Internet Service Clear all filters (3 of 765 reviews match)
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Comcast in Arlington, Virginia - Horrible Experience

Short Version: - Service first started on 7/23/12, Service did not work until 9/18/12 - Original install resulted on follow up appointment to fix cable issue - Resulted in 8 more rescheduled appointments - Promises given to me of crediting my bill once the issue has been repaired - After issue was resolved, was told that my issue was a "special request appointment" and that it is not creditable. Long Version: My service started on July 23rd of this year. My girlfriend and I live in a small apartment in Northern Virginia. We signed up for the Blast Plus promotion going on in this area for 49.99/month for the first 6 months. We get the initial technician visit where he installs the modem and cable box. We are unable cable working but internet works decently (cuts in and out enough to be inconvenient). The technician despite trying three different cable boxes still thinks its the cable box. We schedule a 2nd technician to come out with a different box... surprise his didn't work either. He checks the wire signal and notices a really poor signal. (We live on the 18th floor, so signal loss is normal. However the amount lost was much higher than normal). So now that the issue was figured out we scheduled a tech to come out to look at the wire and fix it. We schedule with my apartment complex to check various units underneath us to locate the issue in the wire. Despite people taking off work to be there for it, the tech never showed up. I then proceeded to reschedule. Next tech shows up at the rescheduled date with a cable box. He asks me what the problem is to which I responded: "The issue is in the post-wire, we had a tech scheduled to come fix it and he never showed up. You were supposed to fix it.". His response was well let me check the signal.. He checks the signal, determines it's low (no really?) and tells me its the power coming from the tap in my apartments cable room. I reschedule.. (Current visits from Comcast: 5, including no show) Comcast (or comcast's contractor) comes out and checks power coming from tap, readings are normal. Tells me that it's the post wire and the post-wire people need to be scheduled to come out. I reschedule (6). At this point it's been one month. I call customer service requesting that my bill be credited in fear that if I pay my bills my issue will never be fixed. After speaking with 3-4 different people I finally managed to get that done for me. (Great, finally some customer service). However my bill due date changed from the 23rd of August to the 10th of September... odd... So the "post-wire" guy shows up without scheduling with my apartment complex. He shows up at my door and he's not even a post-wire guy, he has no idea what hes supposed to be doing. He starts off with "So your cable hasn't been working right?" I tell him no, tell him the story, etc. He decides to check my signal strength... tells me I need a post-wire guy. Yes... yes I know. I'm starting to learn Comcast terminology at this point. If I lose my job and apply at Comcast I probably won't need to go through any training. We reschedule (7) and a post-wire guy comes out (FINALLY) but he wasn't scheduled with the apartment. This guy was actually a pretty good tech. He checked the readings just to be sure, he told me that he's gonna personally make sure my issue gets fixed because he must have felt bad for me. This was a relief, he really went above and beyond what he needed to do as a Comcast tech. However, I needed to reschedule (8). The next time, it was the same guy that showed up from before. I actually called Comcast twice to remind them they need to schedule with my complex that a tech is coming. Surprisingly they never scheduled so when he got here he couldn't do anything. (Note: I am not able to schedule Comcast's job for them with my complex.. I tried). He personally went and talked to the manager of the building and got it scheduled. Like I said, this guy was good. Reschedule. (9) The same guy showed up again, this time was able to find the issue in 10 mins and fix the wire. Cable works! (9/18/12) However, I needed to change my box from the DTA to an HD box where I needed to personally travel to the comcast center and pick it up. So now it's time for the grand finale. I call Comcast customer service up so that I can get my bill all sorted out, get credited for all this time I didn't have service and move on. Post-wire repairs are called "special request" visits (Or something of that nature). When I spoke with the customer service agent she told me that I was unable to be credited for my service because "Special requests" are not creditable. This was the first time in this entire almost 2 month period that I got frustrated on the phone. You mean to tell me after all of this you're going to make me pay for it as though I had service this entire time? According to the rep I spoke with, my service was working back on August 24th (when I was credited for the first month). So the person who credited me orignally must have marked that my service was completed (which I strictly stated was not) But wait, it gets better! I look at my bill more intently to see that my service changed. I no longer had the 49.99/month promotional offer. I had a $35 cable and $20 internet package which I never consented to. So as of right now my bill is 21 days overdue (but september 10th isn't 21 days ago.... Yeah I know) I am not paying my bill at all until I know that my time spent dealing with this awful service will be credited. You are not stealing my money Comcast. Thank you for reading my story.
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#346582 Review #346582 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$130

Comcast in Arlington, Virginia - Internet and phone don't work way too often

It is time for us to lead a consumer revolt against Comcast. My phone and Internet are out at least once a week. I have had enough. I am trying to get someone at The Washington Post to do an article, but until then, I have a suggestion: FOR EVERY DAY YOUR SERVICE IS OUT, DEDUCT THAT DAY FROM YOUR BILL WHEN YOU PAY IT. NOTE ON THE BILL THAT IT IS A DEDUCTION FOR LACK OF SERVICE. If hundreds of thousands of us do this, there aren't enough collection agencies in the country to handle the volume. Do it. Keep track of when your service is out, even for an hour, and deduct that day from your bill. We have to hit this mutil-billion-dollar company where it will matter...in its wallet. I'm starting today, August 26, 2011, in Bethesda, MD.
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1 comment
Anonymous
#353648

Do it, let it go to collections, have no service because they disconnect you for non pay and screw up your credit. Mass exodus and going to a competitor will effect them much more than deducting days without service - your approach is childish at best, but on the right track.

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#257956 Review #257956 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast Internet Outages

I can see DC from my apartment in Arlington, VA. One would think that I would have excellent internet speed and reliability being in the middle of a major metropolitan area. Not even close. When I am sitting home during the day the internet drops about 10 times, even the cable tv drops off. Do I pay less for this service, uh, no. Does comcast care? Nope, they want to be paid to come out and fix their own problem !!! Our internet service is so unreliable that we can't bring work home because we can't depend on using the internet. I can't stream video because the internet drops too frequently. The worst part is that Comcast is the only provide to my apartment building so as badly as I want to switch I can't.
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#158070 Review #158070 is a subjective opinion of poster.
Service
Comcast Internet Service