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All, be mindful that this company has no way of supporting you unless you want to start new service. Anything beyond that you will more than likely be sent to several people and in the end not be helped. It has been over a week saying the same things to the same...
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Review
#1598451 Review #1598451 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Comcast in Martinsville, Virginia - Very disappointed

1.0
Details
I made a partial payment on my account & spoke to a representative to inform them I would pay the remaining balance the following week & was told my services would not be disconnected & came home that night after work & my services were suspended!! The agent I spoke with obviously lied or didn’t know how to do her job! I will never recommend Comcast / Xfinity to anyone!!!
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Review
#1276590 Review #1276590 is a subjective opinion of poster.
Cons
  • Lying to customers about service problems
Reason of review
Bad quality

Comcast in Leesburg, Virginia - NBC Sportsnet

Well, Comcast owns them, so what do you expect? I am a Caps fan and most of their games are on their channel. There is a issue every single time the Caps play. Tonight, it's a issue with the volume. It is so sad that they don't even attempt to fix their issues. I have Direct TV, but unfortunatly i have to have Comcast Internet. Problems all the time. Comcast is horrible.
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Review
#1385650 Review #1385650 is a subjective opinion of poster.
Reason of review
Bad quality

Comcast Christmas Spirit . . .NOT!

I recently contacted Comcast Customer Support via chat in effort to family in desperate need out. This resulted in spending over two hours chatting with 4 different representatives including at least 2 managers and getting absolutely nowhere – except a corporate run around. I have learned of a single mother of 6 – two of which are newborn twins, and all of which are elementary age, who is going through a divorce and the father is providing support. This woman was recently laid off of work for a few months but is now back at work. She has fallen behind in all of her bills and recently Comcast has cut off her internet for lack of payment. In the spirit of Christmas I was contacting Comcast to pay her past due bill for her, and arrange for family to get Xfinity Essentials for $10 per month so that her kids could do homework assignments requiring internet access. Despite speaking with multiple supervisors and repeatedly asking to speak with Tom Karinshak SVP Customer Experience I got nowhere. Below is a transcript of the chats I had with Comcast that is classic case of ineptitude and wasting a customers precious time. If I had not been online for more than 2 hours this chat would seem comical as the representatives constantly assured me they could help me and then basically gave me sales pitch for something the account holder wasn’t eligible anyway. All of this was because I was trying to do something nice for a destitute family for Christmas. I finally gave up and open to suggestions. I believe the main sticking point was that Comcast has a hard fast rule that you cannot sign up for Essentials if you are current Comcast subscriber until you have been a non-subscriber for 90 days. Nice rule eh? This seems like a great way to keep customers. The problem is cable availability in this families area is very choice limited and the school has recommended the Comcast Essentials program since the kids are in the National Food Program at the school.See families go fund me page. Robert has entered roomanalyst Devendra has entered room Devendra 12:22PMHello Robert_, Thank you for contacting Comcast Live Chat Support. My name is Devendra. Please give me one moment to review your information. Robert 12:22PMMy Issue: Destitute family with school age kids for which Comcast is blocking their school needed internet Devendra 12:22PMOkayu Devendra 12:22PMOkay Devendra 12:22PMThanks for the info. Devendra 12:23PMPlease be assure I will do my best to help you . Devendra 12:23PMI will be more than glad to assist with your issue Devendra 12:23PMThank you for the information Devendra 12:23PMCould you please allow me a minute to review your account information ? Devendra 12:25PM"For account security & verification, may I please know the following as they appear on the account: 1] The complete address where the services are installed. Please include Apt/unit #, State & Zip.2] The last 4 of the SSN listed on the account or your Comcast account number." Devendra 12:27PM____, are you still there? Robert 12:27PMXXXXXX sassafras dr Round Hill VA Robert 12:28PMI just happen to know this family and learned of their hardship and I am trying to help them Devendra 12:29PMOkay Devendra 12:29PMThanks for the info. Devendra 12:29PMMay I know the zip code as well Devendra 12:29PM ?Robert 12:29PM20142 Robert 12:30PMthis is a family of 6 that recently had twins (making 8) and the parents were laid off from work Devendra 12:30PMOkay Robert 12:30PMI know they were significantly behind on their payments to Comcast and eventually service was turned off Devendra 12:31PMOkay Robert 12:31PMI also know that the 4 school aged kids who are on the food program at the school learned that Comcast was available for $10 a month. Devendra 12:32PMCan you please help me with the name of the account holder? Robert 12:32PMBecause they were Comcast customers and were behind on their bill they were told they are not eligible for this service for at least 3 months. Robert 12:32PMAshley is also going through a divorce Robert 12:33PMI was trying to contact Tom Karinshak to see if he could intervene - maybe I could help with some of their past due amount Robert 12:34PMAshley is currently working again but has struggled catching up between being laid off and having two new babies Robert 12:35PMshe receives help from many organizations but the kids cannot do their homework without the internet Devendra 12:35PMOkay Devendra 12:36PMThanks for the info. Devendra 12:36PMThank you for waiting. Robert 12:36PMI am just trying to intervene on their behalf to see if I could help them - obviously they don't know I am doing this - after all it is Christmas time Devendra 12:37PMOkay Devendra 12:37PMNo problem Rober Devendra 12:37PMRobert * Devendra 12:38PMMay I know the last four digits of the SSN of the account holder as well? Robert 12:38PMNot sure either of us can help them but I thought I would try Devendra 12:38PMOkay Devendra 12:38PMNo problem Rober , I will do my best to help you Robert 12:38PMI am not sure - the family has not shared this level of detail. It might be XXXX though (guessing) Devendra 12:38PMMay I know the last four digits of the SSN of the account holder as well? Devendra 12:39PMOkay Devendra 12:39PMThanks for the info. Robert 12:39PMcan you see if that is correct? Devendra 12:39PMAs I have checked the account is temporarily disconnected due to non payment of the bills Robert 12:40PMas I explained above Devendra 12:40PMAnd the balance due is $128.98 on 12/15 Robert 12:41PMok how do we get them internet for $10 a month as school has told them they can get? Robert 12:42PMI am willing to pay their balance but they have been told by Comcast that they still would not be eligible for this deal because they are a current Comcast customer Robert 12:42PMComcast is punishing them for being a customer instead of rewarding them. Given their status this is what has driven me to get involved. Robert 12:43PMThey were told they would have to go 3 months without service before they would be eligible – nice Devendra 12:44PMOkay Devendra 12:44PMThanks for the info. Robert 12:44PMmaybe your supervisor would have the authority to help me help them Devendra 12:45PMOkay Robert 12:45PMI understand this is very difficult for Comcast but it seems simple to me Devendra 12:46PMOk, if you don't mind, I'm going to take a few moments to look into this, and I'll get back with you asap. Robert 12:46PMI pay their bill, Comcast turns their service on, and bills them $10 a month using the schools plan Robert 12:46PMthe school is Round Hill Elementary located in Loudon County Virginia Robert 12:47PMI live about an hour away from there in a Town called Vienna Devendra 12:49PMOkay Devendra 12:49PMThanks for the info. Devendra 12:50PMRobert I will help you with all the information Devendra 12:50PMAs you want the family to go with $10 plan Robert 12:50PMAwesome I hope we can make it happen Devendra 12:50PMAs this is a destituted family with school age kids Robert 12:51PMyes - i believe that is what they need. I don't know much about this plan but I believe it allows the kids to get access to the internet for school work Robert 12:52PMthey can survive without TV not sure about surviving without the internet anymore Devendra 12:53PMOkay Devendra 12:53PMThanks for the info. Devendra 12:53PMso here are the details about this plan Devendra 12:54PMAs Internet Essentials offers affordable Internet access to low-income families with at least one school-age child who is eligible to participate in the National School Lunch Program. Devendra 12:54PMBenefits are : Robert 12:54PMok - check that box Devendra 12:55PMFast home Internet for just $9.95 a month + tax, with speeds up to 10.0 Mbps download, and upload speeds of up to 1.0 Mbps Devendra 12:55PMNo activation fees and no equipment rental fees Devendra 12:55PMCustomers will receive a free N router, for in-home WiFi. Robert 12:56PMI believe they still have the equipment but it could be old Devendra 12:56PMOkay Devendra 12:56PMNo problem Robert 12:57PMthis sounds great Robert 12:59PMhow do we make this happen? I am sure Comcast wants their money first Devendra 1:01PMRober please share the link I am providing you , Devendra 1:01PMThis has all the information that you want Devendra 1:01PMAlso I will provide you the help li9ne number Devendra 1:02PMfor further information and help on this Robert 1:03PMI don't see the link yet. Is this the same help line that already told them they can't do anything for them? Devendra 1:03PMHere is the link : Devendra 1:03PMhttp://www.internetessentials.com Devendra 1:03PMHere is the help line number : 1-855-8-INTERNET (1-855-846-8376) Devendra 1:04PMIs that Okay now? Robert 1:04PMso far all of this info is nice but I already know this. I think you are missing the whole point of this chat Robert 1:05PMthe point is 1) they have a past due amount 2) they are or have been Comcast Customers 3) this makes them ineligible for the $10 a month program Unless Robert 1:06PMa) they cancel their subscription with Comcast for at least 3 months Robert 1:06PMI need someone that can help me execute this- not just chat about it Devendra 1:06PMOkay Devendra 1:06PMThanks for the info. Robert 1:07PMThat is why I suggested that maybe your supervisor has a little more authority than you do Devendra 1:07PMHave you called on that number as well which I have shared with you above? Robert 1:07PMThey have very little money and cannot afford to pay this past due bill Robert 1:08PMI have not called anybody - they have spoken to Comcast customer service Robert 1:08PMI am involved because I heard of their plight - I am not getting much further with you so far Devendra 1:08PMOkay Robert 1:09PMcan their past due bill be waived by Comcast Devendra 1:09PMOkay Robert 1:09PMor can I pay it for them? Robert 1:10PMwill that bring their account current Devendra 1:10PMRobert for your information you can pay there amount Robert 1:10PMTHEN can the prerequisites be waived so that I can sign them up for the new $10 plan without waiting 3 months Devendra 1:11PMAnd for all the further help you can call on the dedicated help line number for Internet essentials Devendra 1:11PMThat I have shared with you above Robert 1:12PMplease don't tell me you are unable to do anything for me after this much time chatting Devendra 1:12PMOh Okay Devendra 1:12PMOkay Robert 1:12PMI am so glad this email is printable so it can be shared on the internet Robert 1:12PMso you can't take my payment Robert 1:12PMyou can’t tell me if the account will be current Robert 1:13PMyou can't sign them up for the new plan Devendra 1:13PMRober , In order to check and help further , I need to transfer the chat to the concerned department with your permission. Devendra 1:13PMAs I am from Internet troubleshooting department Devendra 1:13PMCan I do that for you? Robert 1:13PMand you can't waive the prerequisites??? Robert 1:13PMPLEASEEEEE do Robert 1:13PMwhich department would that be? Devendra 1:14PMThat looks for the compensations and waivers related issue's Robert 1:15PMOkay Devendra 1:15PMThank you Devendra 1:15PMBefore I proceed, I would like to inform you that once I transfer the chat it would appear as a left room on your screen but do not close the chat window as you would get connect to the agent in the soonest possible time. Please do not close the chat window before this chat connects to the next agent. Robert 1:16PMOk Robert 1:20PMhave i been transferred? Devendra 1:20PMPlease wait, while the problem is escalated to another analyst user Robert has entered roomanalyst Antoninus has entered room Antoninus 1:20PMIt's a pleasure to have you on chat. I hope you're doing well today!Waiting for response from Devendra Robert 1:20PM1 hour later . . . . . . . . . . . . . . . . .analyst Devendra has left room Robert 1:21PMplease read the chat so you see what is going on Antoninus 1:21PMHi, Robert. I understand that you have a question regarding the charges on the account. is that correct? Robert 1:21PM if you can't help - please tell me sooner rather than later Antoninus 1:22PMThank you for bringing this to our attention. Antoninus 1:22PMNo worries, I will definitely assist you regarding this matter. Antoninus 1:22PMLet me further check on the account so that I can provide you with information regarding this matter. Robert 1:22PMOk Antoninus 1:23PMFor the security of the account, may I ask for the account number and also the last 4 digits of the Social Security number listed on the account? Robert 1:23PMafter 1 hour of chatting this has now become a quest to crack the Comcast customer service barrier!! Robert 1:24PMPlease read the chat -----I don't know any of this!!!!!! Robert 1:24PMthis is not about paying a bill!!!!!! Robert 1:24PMare there any supervisors available???? Antoninus 1:26PMMy apologies, Robert. I am currently reviewing your conversation with the previous rep Antoninus 1:26PMI am aware of your frustration and I want to get this resolved for you. Are you wlling to give me one opportunity to resolve your issue? Robert 1:26PMOk Robert 1:27PMabsolutely - that is all I am trying to is solve a simple problem for a destitute famil for Christmas Robert 1:34PMmy guess . . . probably will take a Comcast VP to solve this Antoninus 1:35PMThank you so much for your patience and time. Robert 1:35PMdo you have a solution? Antoninus 1:39PMBased on the conversation you have with the previous agent, it shows that you are requesting for the Internet Essentials package for a family. However, you were informed that the account is disconnected already and there is a balance for the account Robert 1:39PMBasically that is all correct Waiting for response from Antoninus Antoninus 1:42PMBasically, the qualifications for the Internet essentials is that the account should not have outstanding debt to Comcast Robert 1:43PMsee chat at 12:42, 12:46 and 1:23 Robert 1:43PMi have offered to pay the balance Robert 1:44PMBUT . . .Comcast further states that you cannot be a current Comcast customer or you have to be a non Comcast customer for 3 months before applying for this plan Antoninus 1:44PMAnd as well as to disconnect the account and not be subscribed to internet service with in the last 90 days Robert 1:44PMS-o-o-o Comcast wants them to go with another carrier and then come back to them in a few months – great startegy Robert 1:45PMI sure hope Round Hill Elementary understands how their agreement with Comcast is affecting their students or actually it is probably a Loudon County Public Schools agreement Antoninus 1:46PMWhich means that, in order to provide an Internet Essentials we will need settle disconnect the account first and wait for 90 days after the Internet essentials will be provided Robert 1:46PMso in other words - you can't help me either? Robert 1:49PMI understand the Comcast policies as you have stated. This is why I am asking for a supervisor that can waive this requirement in order to help a 6 year old and 8 year old child whose mother is in need for Christmas. If this doesn't stir you I don't know that I am at the right level yet Antoninus 1:49PMI do really understand your point, Robert. That is the process for the Internet essentials. You may call 1-855-8-INTERNET (1-855-846-8376) for further options regarding having Interent essentials Robert 1:49PMbeen there done that Robert 1:49PMis a supervisor available? Robert 1:50PMthis chat is going to be great when I post it on the web Antoninus 1:50PMI can connect you to our Supervisor. However, same information will still be provided. Since Internet Essentials is not available with our access. Robert 1:50PMand the Comcast blog Antoninus 1:50PMLet me create a transfer request so that I can connect you to our Supervisor Robert 1:50PMplease transfer me Robert 1:59PMdoes it take 10 minutes for transfer request? Antoninus 2:00PMMy apologies for the delay, Robert. Antoninus 2:01PMPlease stay online and connected while I transfer the chat to our Supervisor. Robert 2:01PMok thank you Antoninus 2:02PMPlease wait, while the problem is escalated to another analystuser Robert has entered roomanalyst B-gees has entered room Robert 2:02PMMy Issue: Destitute family with school age kids for which Comcast is blocking their school needed internetWaiting for response from Antoninusanalyst Antoninus has left room B-gees 2:02PMHi Robert, my name is B-gees. I'm the supervisor on duty. I will be assisting you further from here. B-gees 2:02PMMay I have 2-3 minutes to review your chat with Antoninus, so I will know what is going on? Robert 2:03PMyou can probably just read the last few minutes of this 1.5+ hour chat and tell me you can't help Robert 2:03PMthen I will ask if this issue can be elevated to the next level - that will save both of us some time B-gees 2:06PMRobert, if I may have correctly understood it, you've contacted us now for a Comcast account which is not yours and you were not currently listed as authorized person on that account. Am I correct? Robert 2:06PMso far Robert 2:07PMI am trying to help a destitute family with 6 kids get internet for school work for Christmas B-gees 2:09PMI really am so sorry to hear that and I really appreciate your kind-hearted to help someone in need. Robert 2:09PMBut??? B-gees 2:10PMI would really love to have your concerns addressed from here. However, Comcast is a business institutions of which I really regre to inform you that we are unable to accommodate your concerns from here. Kindly ask the account holder of the account that you were trying to help to contact us. Robert 2:11PMAs stated above I am willing to pay the past due bill (anomalously) that the account holder cannot. Then I am even willing to pay a couple of months to have essentials provided to them B-gees 2:11PMWe are required to have the account holder or listed authorized person on the account to do the transactions in here that will require some changes of the account. B-gees 2:12PMOh! That is so kind of you! Robert 2:12PMAll I need is for Comcast to waive the 90 day go use Verizon requirement above and take my money Robert 2:14PMThe account is in arrears and Comcast has closed it. So I will open a new account if that is what the process requires B-gees 2:15PMRobert upon checking the account on the address that you had mentioned that is having the account name: Ashley, the status of the account is already disconnected. With this status, only our sales department can really address this concerns properly, of which you will need to initiate a call to: 1-800-9346489 or 1-800-XFINITY. Chat support is unable to do anything on this account right now. Robert 2:15PMPlease don't waste my time as the prior two representatives have. If you can't help me please transfer me to your supervisor now. Even if they are going to tell me the same thing B-gees 2:15PMKindly intiate the call to reach our sales or the right department who can really address your concerns. B-gees 2:16PMI am so sorry Robert, if our manager won't be able to have your concerns addressed from here. But I can have you transferred to our maanager if you want us to. B-gees 2:16PMDo you still want us to transfer you to our manager? Robert 2:16PMI have called your sales dept. and they tell me the status quo B-gees 2:17PMI mean even our manager is unable to address your concerns from here. Robert 2:17PMSure lest try another manager Robert 2:17PMI guarantee there is someone at Comcast that can solve my problem. Robert 2:17PMTom Karinshak where are you????? B-gees 2:19PMPlease hold on as I will have to notify our manager now. Robert 2:19PMthank you Robert 2:19PMnow approaching 2 hours of chatting with Comcast and making NO Progress B-gees 2:24PMI am still waiting for our manager's response.analyst Rey Christian has entered room Rey Christian 2:32PMHi. This is Rey, this is Bgees' Manager. Rey Christian 2:32PMI understand we need help restoring service, Robert. Rey Christian 2:32PMIs that right? Robert 2:33PMGood afternoon Rey. Is Tom Karinshak available? Robert 2:33PMOr can we share this chat with him? Rey Christian 2:34PMYes, we actually can, Robert. Robert 2:34PMNo I am not trying to restore service as I have explained to the last three or four representatives over the last 2 hours Rey Christian 2:34PMPlease tell me more about your concern. Robert 2:34PMthat's right this chat is over 2 hous long and no solution from Comcast Robert 2:37PMI am trying to pay a past due bill for a destitute family with 6 kids and then get Comcast essentials for their school age kids as a gift for Christmas Robert 2:38PMHowever as all before you have stated- Comcast has many policies in place to make sure such a Christmas gift cannot go through them as explained above Rey Christian 2:40PMOkay, Robert, first, when I checked the account, currently I do not find your name listed as an authorized user. Rey Christian 2:40PMFor security reasons on the account holder, we will not disclose any specific information or make any changes to this account without their authorization. Robert 2:40PMI am not an authorized user. I never claimed to be an authorized user. I just offered to pay their bill Rey Christian 2:40PMYou mentioned that you want to set the family living here with the Internet Essential plan. Robert 2:40PMThey don't need to know who I am Rey Christian 2:41PMThank you for confirming. Rey Christian 2:41PMYou are correct with the 3 months guideline. Robert 2:41PMThe kids apparently need internet to do their homework. Their mother is going through a divorce, has been laid off, and just had twins. Rey Christian 2:42PMThis is to make sure that the people who are enrolled to the Internet Essential Plan are those who really can't afford standard internet services. Robert 2:42PMShe can't pay her bills and keep a roof over her head let alone pay a past due cable bill Rey Christian 2:43PMI understand that you have found to be in a situation that really needs help right now, Robert. And it is very kind of you to offer help but we still have to follow the guidelines. Robert 2:43PMOne requirement is that the kids have to be on a national food program - which they are - which has much stricter standards than Comcast Robert 2:44PMSo again, you are not of the authority level at Comcast to grant a Christmas present, if you will, and waive the silly 90 day rule allowing me to help them Rey Christian 2:45PMIf you truly wish to help this family, it is best to approach them to let them know what is the current situation so that you, the family who lives in this address, and us can work around this whole thing. Robert 2:45PMI cannot spend anymore time going around and around with you folks. Please forward this chat to TOM KARINSHAK Rey Christian 2:46PMI cannot forward this chat to Tom personally, Robert, but you can click on the CLOSE CHAT button to print this chat and use it for your reference. Robert 2:47PMI have already done so. I will post this chat on the internet as well as in the Comcast blog and see if that gets the attention of Comcast leadership or someone that really acres and can help Rey Christian 2:47PMWe are here to help also, Robert. I want you to know that. Rey Christian 2:48PM Analyst Rey Christian is typing
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#743614 Review #743614 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$10000
2.0
Details
Comcast/Xfinity is a HORRIBLE company. The service is unreliable, the tech are ***. I had to have 5 tech come in 4 weeks before the service even got off the ground. BEWARE of their fraudulent fees and the $200.00 early termination fee. Their CEO Brian Roberts made 40...
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1 comment
Anonymous
#1191258

Have it shut off and forget about cable tv and Internet. Go back to dial up Internet and OTA tv.

You will be much more happy in the long run. Then you don't have to worry about how much the CEO got paid.

Review
#890120 Review #890120 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund

Comcast in Alexandria, Virginia - Terrible "customer service"

1.2
Details
Comcast greed is so ridiculous. The usual less quality and poorer service for higher costs is exactly what Comcast has pitched forward. Hiring persons brought in from other countries so the multi-billion dollar corporation pays them less and makes bigger profits for its CEOs is what it's about. The time to boycott is way overdue. When visiting their store I wa confronted by unfriendly clerks. Someone has forgotten who the customers are and how we should be treated if the corporation wants to retain customers for the long-term. After being approached as if they don't about clients I and others are ready to change servers.
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#875907 Review #875907 is a subjective opinion of poster.
Cons
  • Ludicrous cost for service
  • Jamming adds onto email site
  • Service
Reason of review
Poor service and high prices
Loss
$79
Preferred solution
Full refund
Tags
  • comcast terrible customer service
  • Comcast Business Review

Comcast-No Training Required

2.5
Details
I may be wasting my time to say how bad Comcast service is. If you go onto Comcast Reviews and Reports, it shows their service desk representatives are rude and not knowledgeable. Then the technicians that are sent to our home are just as, for lack of a better word, ***. I don’t believe that anyone is trained to sell or use the equipment they offer. Every time they show up at my home to repair or install something it NEVER happens the first trip. It usually takes several trips to get the job done. When you call to have someone come back out, and after being transferred a couple of times, it would be too easy to just send the same technician. The second trip, the issue starts all over (from the hour phone call, to the lack of knowledge when the so called technician gets there). It’s a waste of my time and your money paying people to do what should have been done in one trip. Is that how you stay in business, deliberately NOT doing the job the first time?? Then passing the cost of multiple trips onto your customer?? So to make a long bunch of bull, shorter; Comcast ranks in my book, THE WORST service you can ever “not” receive. On a 1 to 100 scale, they deserve a 1. I am SO UPSET right now, and I hope that they read this and take it to heart, before they lose all their customers to Dish and Direct. Take some pride in your company, and train your employees to actually care about WHY they have the job they do in the first place…CUSTOMERS…PEOPLE!! Without us, there would be no you!! Try to make some changes, so your customers won’t feel this way. Thank you. The saga continues… I was told that there would be someone at my home on Friday, April 22nd between 1-5pm and no one showed up. No call, no nothing. I guess they don’t care if their customers are sitting there for hours waiting for them to show up. What a joke! Then they wanted to come out to my house on Sunday afternoon in the same time frame, from 1-5pm. Of course my answer was no. We set the appointment up for Monday between 8-10am. They sent the same man that came out the first time (on April 20th) and he didn’t know how to complete the job that first day, so why was he back at my home? I showed him everything that needed to be working and that was a waste of my time. Needless to say, I had to have yet even more technicians come out to my home to get the boxes working. They came out on, what was the 7th day involved in JUST TRYING TO GET MY BOXES ALL WORKING. On the 26th of April, they sent 2 different trucks (what a waste of the consumer’s time and money there alone, not to forget the several other trips they made). Between the two men they sent that day, hallelujah, they got my cable boxes working. I have one question to ask Comcast/Xfinity… DO YOU TRAIN ANYONE THAT WORKS FOR YOUR COMPANY?? From my experience, I DON’T THINK SO. WARNING TO ALL COMCAST CUSTOMERS: BE PATIENT AND DON’T EXPECT MIRACLES. THAT IS WHAT IT WOULD TAKE FOR THE TECHNICIANS TO ACTUALLY GET THE JOB DONE THE FIRST TIME!!
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Review
#837787 Review #837787 is a subjective opinion of poster.
Cons
  • Waste of my time
Reason of review
Poor customer service
Resolved
1.0
Details

Update by user Mar 08, 2016

Today, March 8th, I finally got an answer from Comcast. They resolved the issue, admitted it was their mistake, and credited my account.

I will see all the changes/corrections on my next bill (April). I guess I will let you know...

Original review posted by user Mar 07, 2016

My company has eight locations. Seven...
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Review
#804521 Review #804521 is a subjective opinion of poster.
Reason of review
Pricing issue
Loss
$1100
Preferred solution
Full refund
Tags
  • UNRESOLVED ISSUES
  • Comcast Business Review
  • Comcast Business Customer Service

Comcast - Customer Care Review from Warrenton, Virginia

1.4
Details
Horrible customer service issues! I have had cable service for months now and just recently got a call about an old bill from over 3 years ago. I have jumped through hoops and then some to give them their information needed. I have been called a liar, been told I must be doing illegal business to get cable service, (right because I have that power). Supposedly talked to managers and supervisors but you don't because they have to email their supervisors, so technically you are lied to right off the bat. I'm filing a claim with the BBB and with the FCC
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Review
#904912 Review #904912 is a subjective opinion of poster.
Reason of review
Poor customer service

Short Review on October 29, 2016

I do not reccomend anyone go through them thry are very unprofessional they will charge you for how much ever they want they get very arrogent when they know they have messed up our bill was only suppose to be 99 but no they decided to charge 200 oh and if thats not enough they are charging us for a phone that does not work and thry pretty much say tough ***
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Review
#945663 Review #945663 is a subjective opinion of poster.
Reason of review
Pricing issue