State: Virginia Clear all filters (146 of 3995 reviews match)
filters
State:
City:
Show
Product:
Show

Comcast in Chantilly, Virginia - Unprofessional, Incompetent, and Dishonest

1.8
Details
Comcast is one of the worst business I have dealt with. We signed a contract over a two year period. After some time, I have noticed that Comcast has decreased (unauthorized) some TV channels. High speed internet Comcast claims, also disconnected frequently to the point of disrupting me from completing important tasks. Comcast also crept up in monthly billing amount. Some day, Comcast charged extra for modem rental, in which I personally own (I did not borrow the modem from Comcast). I called to correct the issue, but Comcast kept on stating otherwise. They asked when I purchased my own modem, whether I have the receipt or not. When I asked about the contract termination, Comcast claimed that it found the record of me having my own modem. Comcast tried so hard to apparently give me the "best offer" for "customer satisfaction". I wanted to return the TV cable box. I called and the representative stated that I have 10 days grace period after the end of the service day to return the equipment. The representative said that someone will pick up the equipment in a week, and that I would not be charged. I kept the TV cable box for a week until someone picked up. I did not watch TV or use the internet, as I switched to the other company. Then, Comcast billed me extra (over $100.00) for holding the equipment for 7 days. I called and representative named Paul said that I was supposed to turn the equipment in by the end of the last service date. I kept on telling him that multiple Comcast representatives told me otherwise, and that as a company, Comcast had a responsibility to inform its customers correctly. He kept on saying that he's sorry but won't do the right thing whatsoever of not charging me of being wrongly informed. Comcast is one of the worst business out there. It's highly unprofessional and keep seeking the opportunities to charge its customers more.
View full review
Review
#602089 Review #602089 is a subjective opinion of poster.
Reason of review
Poor customer service

Comcast are liars and cheats

1.3
Details
In Ovtober of this last year (2014) they said my bill would be $74 a month. My bill has remained at over $125 a month and when I called to complain the person on the line kept saying my reception was bad anytime I said they were charging me $130 instead of the $74 I was promised. She also said I agreed to a 2 year contract and I couldn't get out of it. DO NOT TRUST THIS COMPANY. THEY ARE CROOKS!!!!!!!!! At least with Verizon they didn't try to cheat me. Comcast must be getting desperate with the internet, but this is NO WAY to treat a customer. They should be ashamed and the CEO should be FIRED!!!! This is nothing less than ROBBERY!!!!!! COMCAST IS THE VERY WORST OF ALL CABLE PROVIDERS!!!!!!! I would not stay with them now if they honored the $74. You must need a job VERY bed to work for them. Shame on you people as well. I hope I never get That desperate for money. I know you can't sleep at night after cheating people as you do. Tsnyder128@aol.com
View full review
Review
#601003 Review #601003 is a subjective opinion of poster.
Cons
  • Service
  • Customer service
  • Lies
Reason of review
CHEATS
Loss
$130
Preferred solution
Price reduction

Cable Service Review

I've been a Comcast customer for a while now since they are a monopoly in my area. They find a way to raise my blood pressure at least once s month, whether it is my bill increasing for no reason or my services not working. Customer service is never helpful and rarely speak to an American. I wish Comcast was a person so I could punch it in the face a few times.
View full review
Review
#598450 Review #598450 is a subjective opinion of poster.
Reason of review
Poor customer service

Comcast - Xfinity Internet Service Issues in 33176

I signed up with Comcast in 12/15 thinking all my troubles with internet provides were behind me now ( I previously had Att Uverse). I switched due to the problems with ATT....but got in just a *** service as ATT. I had to call more than 6 times to get my service stabalized, and on top of that they tried to bill me for the service calls. The technicians are trained to place the calls as a billable call so if you place a call and the service is half way up when they come up they will try to bill you for the call. This is unfair practice because it sends the message that if you call us for our problem we are going to bill YOU !!
View full review
Review
#590982 Review #590982 is a subjective opinion of poster.
Reason of review
Poor customer service
1.7
Details
I signed up with Comcast in 12/15 thinking all my troubles with internet provides were behind me now ( I previously had Att Uverse). I switched due to the problems with ATT....but got in just a *** service as ATT. I had to call more than 6 times to get my service...
View full review
Review
#590369 Review #590369 is a subjective opinion of poster.
Pros
  • Speed of the internet services
Cons
  • Their response to problems
Reason of review
Problems with payment
Loss
$200
Preferred solution
Let the company propose a solution
Tags
  • comcast complaint
  • Comcast Billing Issues
  • Comcast Poor Internet Service
  • Comcast Poor Customer Service
  • Comcast Customer Service

Comcast Boosts Revenue by Deliberately Processing Payments Late

For the 3rd straight month, Comcast has taken 2 weeks or more to process my payment. Then, they charge a "late fee", when they are the ones that are late applying payment! When I called, they say that it can take up to 3 weeks to process a payment. Really? They don't even give you three weeks from the time it is received until the time that it is due! That guarantees that they will process the payment late. I don't have this problem with any other vendor. Is there no law that requires prompt processing of payments? I'm sick of dealing with their incompetence.
View full review
Review
#590210 Review #590210 is a subjective opinion of poster.
Cons
  • Disregard for their customers
Reason of review
Problems with payment
Loss
$25
Preferred solution
Let the company propose a solution

Comcast in Winchester, Virginia - Too expensive!!!!

I been with Comcast since January, 2011... From paying I believe back then $80-$90, now I'm paying $179.76.. For basically the same thing! We have added a new box, that's it! I don't believe it's fair for us loyal customers for our bill to go higher because the "promotional time" has ended. Instead of trying to keep us, you treat us disposable once our contract has ended. To make it worst your costumer services suck!!! When you try to see if there's something else they can offer to lower our bill, we got an answer of "you saved enough money with us trow out the yrs" so basically now you are charging me what I saved? Isn't that the reason why we took Comcast in the first place, to save?... The person didn't even try to offer me anything. I been 4 yrs with this company, I even moved and continue with your services. I told the person I was going to discontinue the services the person simple said "ok, let me transfer you to that department".. Where obviously he just transfer me to the generated answering service. This is the second time this has happen, last yr same thing my bill then when up to $146, I called said I will look for another company, Same thing no one care in comcast if I stay or go... Last night I went to dinner with a friend she was in the phone with Dish. She was basically saying if she could get anything for being a loyal customer and she got 3 months of free movies. She then explain how one time they offer to lower her bill with them just offering just the channels she wanted. Isn't that great!! Why pay for channels I don't even watch?? Which I just see them trying to keep her as a customer... Plus me being a new customer I will get additional discount for 6 months. My friend also told me she used to have comcast and had to change because the same, to expensive! It's sad to say, but I'm going to have to change. I hate changes! That's why last yr I stayed with you guys but $179 it's ridicules! I don't even use the house phone. Oh by the way, when I told your customer services if he could take the phone charge away he just said it will be even higher your bill... I'm moving again soon so most likely I will be moving from you guys as well.
View full review
Review
#580674 Review #580674 is a subjective opinion of poster.
Reason of review
Pricing issue
Preferred solution
Price reduction

COMCAST PERSONAL SABATOGED OUR ACCOUNT after our call !

2.0
Details
After a lively exchanged with Comcast billing personal for the Richmond area, our router access was blocked and our authenticating information in their system changed, so that we could not successfully access our account with Comcast personal or online. We are concern that this malicious act will happen again. How can we fight such behavior from our paid providers when they don't perform as promised and get upset when you demand performance? ========================== Our COMCAST internet account was SABATOGED, immediately after a troubled with COMCAST PERSONAL Day before Thanksgiving, November 26, 2014 -- Between 12 noon et and 1pm et, I talked to a Comcast Billing representative, seeking to get a credit for NOT providing “Blast” (50 mbps) performance AFTER PAYING FOR IT FOR OVER A YEAR. Earlier during that day around 9am to 10am et, I talked to Comcast technical personal because their speeds, download and upload, was not sufficient for me to successfully work from home. That Comcast representative noted that he had to change a service code for me to go from @10 mbps, with a direct ethernet connection to their router, to @40 mbps. ( www.speedtest.net can show you your speeds) After he applied the service code setting change, the download and upload became significantly better but it was not what was advertised (Blast = 50 mbps) or BEING PAID FOR. To facilitate a credit I was instructed to call Comcast billing and request a credit. Hence, when talking to the billing department, my initial concern was a credit for non-performance but when the voice menu give the amount of our bill as @ $189 we were shocked. Now the first question became why was our bill, so high? The billing representative, who gave a name of Sandra, indicated we were on a promotional plan @149 that had expired. Then new rate was now 180 something. The service that Comcast is providing is phone, premium cable and hi-speed internet. When attempting to breakdown the coverage into each component and associated pricing. The representative became very verbal in wanting to explain what a value each service represented. My interest was pricing numbers not her long comments. This proceeded for roughly 20 mins because she controlled the call to answer the questions about the services value before addressing what value a credit would represent due to (1) Comcast NOT providing a router FOR OVER A YEAR that could support their blast criteria (2) once the new equipment was installed Comcast NOT CONFIGURING THE ROUTER SETTINGS to provide the “blast” speeds. After going back and forth with Comcast billing representative, Sandra for 40 or so minutes and being denied to speak to a supervisor, I needed to get back to work. This was my lunch time. Sandra, indicated the supervisor was in a meeting and would call me back. A CALL I HAVE NOT RECEIVED , 10 HOURS LATTER. Sandra, transfer me to sales to provide the pricing info that she could not. After verifying again and talking to sales, I got all the info I needed within 5 minutes. When attempting to log into the account within minutes of the termination of this call. We receive a XFINITY screen that in essence BLOCKED access to our ROUTER. After providing the required logins we received an ERROR MESSAGE that provided a number to call. We called that Comcast number, when authenticating or verifying the last four of our social, THEY HAD CHANGED! BOTH SOCIALs WERE CHANGED… Keep in mind we have authenticated at least 4 separate times within the last 4-5 hours. After requesting to speak to a Supervisor and explaining that I believe our account had been purposely SABOTAGED by COMCAST PERSONAL …. I asked him to review the notes and he graciously was able to help us get back online. THE QUESTIONS remained! WOULD THE COMCAST PERSONAL THAT PURPOSELY TRIGGERED THIS TYPE OF SYSTEM FAILURE revisit THIS ACCOUNT and IMPACT ITS ACCESS AND PERFORMANCE AGAIN? THIS WAS A MALICIOUS ACT and WOULD THIS HAPPEN AGAIN TO US OR SOMEONE ELSE? Comcast representative attempted to assure us that this would not happen BUT there is little confidence in Comcast after this. We have two (2) Comcast accounts, this account is in Virginia and the same tactics has been used before by Comcast personal to my Florida account! In many regions there cannot be multiple cable companies located within the same geographical area thereby making COMCAST a MONOPOLY in many territories. QUESTION, WE ARE LOOKING TO WEAN AWAY FROM COMCAST. PLEASE PROVIDE OTHER ACCEPTABLE OPTIONS AND COST To replace the individual functionality of (1) Land line phone service (2) tv content provider (3) hi speed internet. COMCAST need to RESEARCH AND TAKE ACTIONS AGAINST ALL EMPLOYESS THAT PERFORM SUCH ACTIONS…. THEIR ACTIONS and ASSOCIATED OUTAGE caused A SIGNIFICANT SUPPORT OUTGAGE FOR MY MAJOR NATIONAL ACCOUNT. I COULD NOT VPN INTO THEIR SYSTEM FOR SUPPORT CALLS AND MEETINGS. WHAT CAN BE DONE TO GET BETTER SERVICE FROM THIS MONOPOLY PROVIDER? ?
View full review
Review
#564952 Review #564952 is a subjective opinion of poster.
Cons
  • Incorrect unappropriate billing
  • Blast should represent 50 mbps
  • Names for performance not numbers
Reason of review
Poor customer service
Loss
$500

Regarding irressponvice comcast customer sevice

Comcast people came and did some work at my home about 4 months ago and I have called and asked to bury the wire on my front yard since then. I called and compliant about that at least 5/6 times and even told that I will stop the service but they still haven't fixed the problem. My HOA warned be that if that doesn't get fixed in 10 days will fine me. They already sent me 2 letters about that. I have talked to even supervisors and nobody responded to my concern. I will never recommend anybody to comcast service
View full review
Review
#558425 Review #558425 is a subjective opinion of poster.

Comcast in Woodbridge, Virginia - Recurring charges for rental of equipment that I returned to them

5.0
Details
When my service was set up, Comcast installed without my consent or permission a modem for the phone service. I noticed the charge on my first bill, then returned the equipment to them in the UPS box they provided. Every few months, this charge shows up again on my bill, so I have to go through the time-consuming process every time of calling them to say that I don't have the equipment so I'm not paying for it. They make a temporary adjustment to the bill (not enough to cover the costs of the charges or the time I have to spend getting them reversed), only to have the costs reappear a few months later. I'm done with them. They don't have a monopoly anymore so we aren't forced to bend to their corrupt practices any longer.
View full review
Review
#537974 Review #537974 is a subjective opinion of poster.