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Cable Service Review

I've been a Comcast customer for a while now since they are a monopoly in my area. They find a way to raise my blood pressure at least once s month, whether it is my bill increasing for no reason or my services not working. Customer service is never helpful and rarely speak to an American. I wish Comcast was a person so I could punch it in the face a few times.
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Author
Location
Richmond, Virginia
Reason of review
Poor customer service
Review #598450 is a subjective opinion of poster.
0 comments
1.7
Details
I signed up with Comcast in 12/15 thinking all my troubles with internet provides were behind me now ( I previously had Att Uverse). I switched due to the problems with ATT....but got in just a *** service as ATT. I had to call more than 6 times to get my service...
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Author
Location
Ashburn, Virginia
Pros
  • Speed of the internet services
Cons
  • Their response to problems
Reason of review
Problems with payment
Loss
$200
Preferred solution
Let the company propose a solution
Review #590369 is a subjective opinion of poster.
0 comments

Comcast Boosts Revenue by Deliberately Processing Payments Late

For the 3rd straight month, Comcast has taken 2 weeks or more to process my payment. Then, they charge a "late fee", when they are the ones that are late applying payment! When I called, they say that it can take up to 3 weeks to process a payment. Really? They don't even give you three weeks from the time it is received until the time that it is due! That guarantees that they will process the payment late. I don't have this problem with any other vendor. Is there no law that requires prompt processing of payments? I'm sick of dealing with their incompetence.
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Author
Location
Richmond, Virginia
Cons
  • Disregard for their customers
Reason of review
Problems with payment
Loss
$25
Preferred solution
Let the company propose a solution
Review #590210 is a subjective opinion of poster.
0 comments

Comcast in Winchester, Virginia - Too expensive!!!!

I been with Comcast since January, 2011... From paying I believe back then $80-$90, now I'm paying $179.76.. For basically the same thing! We have added a new box, that's it! I don't believe it's fair for us loyal customers for our bill to go higher because the "promotional time" has ended. Instead of trying to keep us, you treat us disposable once our contract has ended. To make it worst your costumer services suck!!! When you try to see if there's something else they can offer to lower our bill, we got an answer of "you saved enough money with us trow out the yrs" so basically now you are charging me what I saved? Isn't that the reason why we took Comcast in the first place, to save?... The person didn't even try to offer me anything. I been 4 yrs with this company, I even moved and continue with your services. I told the person I was going to discontinue the services the person simple said "ok, let me transfer you to that department".. Where obviously he just transfer me to the generated answering service. This is the second time this has happen, last yr same thing my bill then when up to $146, I called said I will look for another company, Same thing no one care in comcast if I stay or go... Last night I went to dinner with a friend she was in the phone with Dish. She was basically saying if she could get anything for being a loyal customer and she got 3 months of free movies. She then explain how one time they offer to lower her bill with them just offering just the channels she wanted. Isn't that great!! Why pay for channels I don't even watch?? Which I just see them trying to keep her as a customer... Plus me being a new customer I will get additional discount for 6 months. My friend also told me she used to have comcast and had to change because the same, to expensive! It's sad to say, but I'm going to have to change. I hate changes! That's why last yr I stayed with you guys but $179 it's ridicules! I don't even use the house phone. Oh by the way, when I told your customer services if he could take the phone charge away he just said it will be even higher your bill... I'm moving again soon so most likely I will be moving from you guys as well.
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Author
Location
Winchester, Virginia
Reason of review
Pricing issue
Preferred solution
Price reduction
Review #580674 is a subjective opinion of poster.
0 comments

COMCAST PERSONAL SABATOGED OUR ACCOUNT after our call !

2.0
Details
After a lively exchanged with Comcast billing personal for the Richmond area, our router access was blocked and our authenticating information in their system changed, so that we could not successfully access our account with Comcast personal or online. We are concern that this malicious act will happen again. How can we fight such behavior from our paid providers when they don't perform as promised and get upset when you demand performance? ========================== Our COMCAST internet account was SABATOGED, immediately after a troubled with COMCAST PERSONAL Day before Thanksgiving, November 26, 2014 -- Between 12 noon et and 1pm et, I talked to a Comcast Billing representative, seeking to get a credit for NOT providing “Blast” (50 mbps) performance AFTER PAYING FOR IT FOR OVER A YEAR. Earlier during that day around 9am to 10am et, I talked to Comcast technical personal because their speeds, download and upload, was not sufficient for me to successfully work from home. That Comcast representative noted that he had to change a service code for me to go from @10 mbps, with a direct ethernet connection to their router, to @40 mbps. ( www.speedtest.net can show you your speeds) After he applied the service code setting change, the download and upload became significantly better but it was not what was advertised (Blast = 50 mbps) or BEING PAID FOR. To facilitate a credit I was instructed to call Comcast billing and request a credit. Hence, when talking to the billing department, my initial concern was a credit for non-performance but when the voice menu give the amount of our bill as @ $189 we were shocked. Now the first question became why was our bill, so high? The billing representative, who gave a name of Sandra, indicated we were on a promotional plan @149 that had expired. Then new rate was now 180 something. The service that Comcast is providing is phone, premium cable and hi-speed internet. When attempting to breakdown the coverage into each component and associated pricing. The representative became very verbal in wanting to explain what a value each service represented. My interest was pricing numbers not her long comments. This proceeded for roughly 20 mins because she controlled the call to answer the questions about the services value before addressing what value a credit would represent due to (1) Comcast NOT providing a router FOR OVER A YEAR that could support their blast criteria (2) once the new equipment was installed Comcast NOT CONFIGURING THE ROUTER SETTINGS to provide the “blast” speeds. After going back and forth with Comcast billing representative, Sandra for 40 or so minutes and being denied to speak to a supervisor, I needed to get back to work. This was my lunch time. Sandra, indicated the supervisor was in a meeting and would call me back. A CALL I HAVE NOT RECEIVED , 10 HOURS LATTER. Sandra, transfer me to sales to provide the pricing info that she could not. After verifying again and talking to sales, I got all the info I needed within 5 minutes. When attempting to log into the account within minutes of the termination of this call. We receive a XFINITY screen that in essence BLOCKED access to our ROUTER. After providing the required logins we received an ERROR MESSAGE that provided a number to call. We called that Comcast number, when authenticating or verifying the last four of our social, THEY HAD CHANGED! BOTH SOCIALs WERE CHANGED… Keep in mind we have authenticated at least 4 separate times within the last 4-5 hours. After requesting to speak to a Supervisor and explaining that I believe our account had been purposely SABOTAGED by COMCAST PERSONAL …. I asked him to review the notes and he graciously was able to help us get back online. THE QUESTIONS remained! WOULD THE COMCAST PERSONAL THAT PURPOSELY TRIGGERED THIS TYPE OF SYSTEM FAILURE revisit THIS ACCOUNT and IMPACT ITS ACCESS AND PERFORMANCE AGAIN? THIS WAS A MALICIOUS ACT and WOULD THIS HAPPEN AGAIN TO US OR SOMEONE ELSE? Comcast representative attempted to assure us that this would not happen BUT there is little confidence in Comcast after this. We have two (2) Comcast accounts, this account is in Virginia and the same tactics has been used before by Comcast personal to my Florida account! In many regions there cannot be multiple cable companies located within the same geographical area thereby making COMCAST a MONOPOLY in many territories. QUESTION, WE ARE LOOKING TO WEAN AWAY FROM COMCAST. PLEASE PROVIDE OTHER ACCEPTABLE OPTIONS AND COST To replace the individual functionality of (1) Land line phone service (2) tv content provider (3) hi speed internet. COMCAST need to RESEARCH AND TAKE ACTIONS AGAINST ALL EMPLOYESS THAT PERFORM SUCH ACTIONS…. THEIR ACTIONS and ASSOCIATED OUTAGE caused A SIGNIFICANT SUPPORT OUTGAGE FOR MY MAJOR NATIONAL ACCOUNT. I COULD NOT VPN INTO THEIR SYSTEM FOR SUPPORT CALLS AND MEETINGS. WHAT CAN BE DONE TO GET BETTER SERVICE FROM THIS MONOPOLY PROVIDER? ?
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Author
Location
Richmond, Virginia
Cons
  • Names for performance not numbers
  • Blast should represent 50 mbps
  • Incorrect unappropriate billing
Reason of review
Poor customer service
Loss
$500
Review #564952 is a subjective opinion of poster.
0 comments

Regarding irressponvice comcast customer sevice

Comcast people came and did some work at my home about 4 months ago and I have called and asked to bury the wire on my front yard since then. I called and compliant about that at least 5/6 times and even told that I will stop the service but they still haven't fixed the problem. My HOA warned be that if that doesn't get fixed in 10 days will fine me. They already sent me 2 letters about that. I have talked to even supervisors and nobody responded to my concern. I will never recommend anybody to comcast service
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Author
Location
Richmond, Virginia
Review #558425 is a subjective opinion of poster.
0 comments

Comcast in Woodbridge, Virginia - Recurring charges for rental of equipment that I returned to them

5.0
Details
When my service was set up, Comcast installed without my consent or permission a modem for the phone service. I noticed the charge on my first bill, then returned the equipment to them in the UPS box they provided. Every few months, this charge shows up again on my bill, so I have to go through the time-consuming process every time of calling them to say that I don't have the equipment so I'm not paying for it. They make a temporary adjustment to the bill (not enough to cover the costs of the charges or the time I have to spend getting them reversed), only to have the costs reappear a few months later. I'm done with them. They don't have a monopoly anymore so we aren't forced to bend to their corrupt practices any longer.
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Author
Location
Woodbridge, Virginia
Review #537974 is a subjective opinion of poster.
3 comments
1.0
Details
September 17, 2014 Brian RobertsCEO, Comcast Dear Brian, Here we go again! We returned from vacation in late August to find an unburied cable running across part of our front lawn from the cable box on our front lawn toward a newly completed house, which had...
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Anonymous
#876057

You've got too much time on your hands old man. How much time did you spend on this? No one cares about a cable in your yard other than you. Do you really think you will bring...

Author
Location
Warrenton, Virginia
Reason of review
Poor customer service
Preferred solution
Comcast come and bury cable, like they were supposed to have done already
Review #535443 is a subjective opinion of poster.
1 comment
2.0
Details
I moved and had my Comcast service transferred, or so I thought. The technician who connected our service, was haughty and distracted. He connected one room, while our service specifies, all rooms will be accessible. He spent most of his time talking to friends and...
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Anonymous
#867121

You mention in many places there is no competition, but you did not clarify if you are stuck with only comcast. If you have a choice, I would cancel. Comcast could care less w...

Author
Location
Arlington, Virginia
Reason of review
Poor customer service
Loss
$200
Preferred solution
Deliver product or service ordered
Review #531013 is a subjective opinion of poster.
0 comments

Comcast - Digital Starter Package Review from Richmond, Virginia

So 2 weeks before the SEC Network premiered I gave comcast a call. I wanted to know if I'd get the SEC Nwk in my current package, digital starter. The person I talked to the shirt me that I'd get it in my current package. I asked if they were completely sure, and they said yes. After The call ended, I did some research on my own. The research clearly stated that if the state you live in, doesn't have in SEC school in it, then it won't be in the digital starter package. This is me in Virginia. So I call again and explain to another representative what I found. I asked him to triple check if indeed the SEC network would be in the starter package. She told me it will for sure be there. So two weeks later, surprise, surprise, no SEC network. I give a call, ask why it's not showing, sure enough it's because "I don't get the channel in your current package." You guys had told me over and over again that I would get it! The wrap then tries to sweet deal me into triple play offer at a promotional rate for premium. I asked over and over again if I can get a double play premium package promotion because I never had phone service with them before hand, so why would I want it now. He tells me, sorry but there are no double-play premium options for me. Sure enough, when I asked to speak with someone else, all of a sudden, there's a double-play option for me. The guy was lying to me. Comcast, get your call center together, this is ridiculous. There needs to be more transparency for the customer. Put processes in place for your call centers so that everything doesn't come in and tangled mess. Finally, is it very hard to educate your agents on your products? In all of my interactions, I had to explain what the SEC network was. Is it that difficult to pass a memo along to your employees that a new channel has been added to 100% of America's starter or premium packages?
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Author
Location
Richmond, Virginia
Review #525855 is a subjective opinion of poster.