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8 comments
3.0
Details
I am 61 and have normal vision for my age, and even with my glasses I can't read the font on the guide. I spent an hour on the phone last night with Comcast, the lady was nice, but all she could say was "they are working on it." How can they call it an "upgrade" if...
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Anonymous
#1314310

The person that says go to Comcast labs is correct. It worked great.

Author
Location
Winchester, Virginia
Cons
  • Ineffective customer service
Reason of review
Bad quality
Loss
$500
Preferred solution
Let the company propose a solution
Review #679386 is a subjective opinion of poster.
1 comment
For business customers Comcast makes you sign an agreement. In that agreement they say there are other terms and conditions that are on their website. When you go to cancel service that is not under any contract they bill you for an additional 2 months of service...
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Anonymous
#1025274

Same thing happened to me! However, they charged me for 6 months after I cancelled. Once I notified them of the error, they only refunded me for 3 months stating that they cha...

Author
Location
Reston, Virginia
Reason of review
Problems with payment
Loss
$260
Preferred solution
Let the company propose a solution
Tags
  • Not In Contract
Review #678409 is a subjective opinion of poster.
0 comments

Ripped Off by Comcast- Again

I am not sure if Comcast is inept, dishonest, if they steal from customers, or all of the aforementioned? To begin, it is impossible to speak to one person. You get transferred from one person to another requiring you to start from your name & address each time. 1) They slow down their internet. I was sold their "blast" internet service (100Mb). It was so slow I couldn't stream video. Now that I have performance (25Mb) I can stream. huh? 2) By their own admission, they screwed up my modem so they "gave" me their equipment to use at no cost. I have the email documentation! But now I am being charged. Each person blames the previous person for making a mistake, but I am the one paying for all of their mistakes. 3) This month, I transferred my service when I moved. I was given a promotional price with the same cable service and a slower internet speed. Why not, Blast was horrible. I do not get the same channels so I called only to be told my cable service was downgraded. Why? I requested the same cable plan. So, they downgraded me on their own but NOW I can go back to my previous plan but I will have to pay TWICE what I am paying now. Gee, thanks but NO THANKS. Come on, this is just horribly dishonest - ripping off your customers. Why do I keep this service? There is no other internet/cable service provider. I hate this company.
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Author
Location
Staunton, Virginia
Cons
  • Lies about pricing
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #676108 is a subjective opinion of poster.
0 comments

I was about to sign contract with verizon ended up signing with comcast where they screwd me with 3 years contract

1.0
Details
It is so Shaming . I was about to go with Verizon for my business with one phone line and internet they where offering me 112$ month to month, just called to ask the price from Comcast the guy there told me that taxes in Verizon are high and Comcast is the best. I have signed my lease for business which I closed for a year but Comcast without telling me signed me up for 3 years. the person on the phone never told me that I am going to have comcast in next 3 years even though I had my lease for one year. I called to customer service to cancel it and found out that i am stock with them. and the worst part is They don't let me go out of contract without signing the paper that i am going to pay them 75% of left contract. I have taken Contracts law and never saw similar type of contract when one party tries to go out of contract he can not. This is my civil right to break the contract. and by contract law the damage I caused I might be paying but in this case the damage for Comcast will be 120$ 10 $ a month discount that they gave me. So instead of paying 120$ more a year they now inducing me to pay 75 %, ridiculous. I have contacted to Comcast several times , asked the supervisor they told me they are going to call me and I have never received a call. Last time when i talked to representative in Comcast I asked her to give me in writing that somebody is going to call me but I have never heard anything. Comcast thinks That I am going to pay them, No I will wait till you take me to court where you will definitely loose
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Author
Location
Fairfax, Virginia
Reason of review
Not as described/ advertised
Loss
$1500
Review #647253 is a subjective opinion of poster.
0 comments

Comcast - Staff Review from Ashburn, Virginia

1.0
Details
I had a problen with the representative on comcast last week and now I continue with the problem after a representative of comcast called me today she told me that the amount that I will pay is 64.58 cent for the month that past due and for the next month but I think that your representative say something by phone and when I call to make a payment I have to pay 125 dollars. I want to know what is the game that your representative have it. I will send a compliant to BBB because if your employee just don't do they work correctly twice is a big problem to deal with you representative
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Author
Location
Ashburn, Virginia
Reason of review
Poor customer service
Review #640004 is a subjective opinion of poster.
0 comments

Comcast - Installation Review from Ashburn, Virginia

1.0
Details
When I called comcast to check how much I had to pay for Wi-Fi the representatives told me that if I get the wifi the installation will be free. I said to the representative that I will call back that I need to check other company and he said that if I hang up and call back I have to pay fofor the installation but because that was my first time call comcast I will not pay for installation. I called today and speak with one representative and one manager and they told me that the representative didn't put in the computer that the installation was free and I have to said to the manager that is not my fault was the representative fault and I can't go to comcast to put in the computer that my installation was free. THAT iS the fault of the representative not mine. The other problem was I never received no e-mail or a bill because the representative put a wrong zip code. I don't like people get advantage of the people and if the representative doesn't do his job correctly is not my fault either
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Author
Location
Ashburn, Virginia
Reason of review
Poor customer service
Review #637853 is a subjective opinion of poster.
Resolved
2 comments
COMCAST your policy is UNFAIR for customers- As a customer I pay charges for the entire month, whether or not I use the services on a particular day I have to pay for the entire month. But when it comes to OUTAGE from comcast, you give credit adjustment equivalent to...
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Anonymous
#966337

You are a ***. Really? Credit for the entire month?

Author
Location
Richmond, Virginia
Reason of review
Problems with payment
Review #615366 is a subjective opinion of poster.
2 comments
Comcast has been "providing" internet and cable TV using a temporary line to my home for the last 1 year. Every month I go into the Reston office and ask that the line be buried, since I get intermittent service with the temporary --NOTHING till 2 days ago, when they...
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Anonymous
#963234

I had Comcast for over 8 years and the customer service was horrible. I switched to ATT Uverse and although that are not great either, that are better than comcast. As a black...

Author
Location
Reston, Virginia
Reason of review
Poor customer service
Tags
  • Phillipines
Review #612955 is a subjective opinion of poster.
0 comments

Comcast in Chantilly, Virginia - Unprofessional, Incompetent, and Dishonest

1.8
Details
Comcast is one of the worst business I have dealt with. We signed a contract over a two year period. After some time, I have noticed that Comcast has decreased (unauthorized) some TV channels. High speed internet Comcast claims, also disconnected frequently to the point of disrupting me from completing important tasks. Comcast also crept up in monthly billing amount. Some day, Comcast charged extra for modem rental, in which I personally own (I did not borrow the modem from Comcast). I called to correct the issue, but Comcast kept on stating otherwise. They asked when I purchased my own modem, whether I have the receipt or not. When I asked about the contract termination, Comcast claimed that it found the record of me having my own modem. Comcast tried so hard to apparently give me the "best offer" for "customer satisfaction". I wanted to return the TV cable box. I called and the representative stated that I have 10 days grace period after the end of the service day to return the equipment. The representative said that someone will pick up the equipment in a week, and that I would not be charged. I kept the TV cable box for a week until someone picked up. I did not watch TV or use the internet, as I switched to the other company. Then, Comcast billed me extra (over $100.00) for holding the equipment for 7 days. I called and representative named Paul said that I was supposed to turn the equipment in by the end of the last service date. I kept on telling him that multiple Comcast representatives told me otherwise, and that as a company, Comcast had a responsibility to inform its customers correctly. He kept on saying that he's sorry but won't do the right thing whatsoever of not charging me of being wrongly informed. Comcast is one of the worst business out there. It's highly unprofessional and keep seeking the opportunities to charge its customers more.
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Author
Location
Chantilly, Virginia
Reason of review
Poor customer service
Review #602089 is a subjective opinion of poster.
0 comments

Comcast are liars and cheats

1.3
Details
In Ovtober of this last year (2014) they said my bill would be $74 a month. My bill has remained at over $125 a month and when I called to complain the person on the line kept saying my reception was bad anytime I said they were charging me $130 instead of the $74 I was promised. She also said I agreed to a 2 year contract and I couldn't get out of it. DO NOT TRUST THIS COMPANY. THEY ARE CROOKS!!!!!!!!! At least with Verizon they didn't try to cheat me. Comcast must be getting desperate with the internet, but this is NO WAY to treat a customer. They should be ashamed and the CEO should be FIRED!!!! This is nothing less than ROBBERY!!!!!! COMCAST IS THE VERY WORST OF ALL CABLE PROVIDERS!!!!!!! I would not stay with them now if they honored the $74. You must need a job VERY bed to work for them. Shame on you people as well. I hope I never get That desperate for money. I know you can't sleep at night after cheating people as you do. Tsnyder128@aol.com
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Author
Location
Richmond, Virginia
Cons
  • Price
  • Customer service
  • Service
Reason of review
CHEATS
Loss
$130
Preferred solution
Price reduction
Review #601003 is a subjective opinion of poster.