State: Virginia Clear all filters (146 of 3995 reviews match)
filters
State:
City:
Show
Product:
Show

Comcast - Can't get the boxes working..

I moved across the street and comcast can't get my two HD boxes to work properly. The first techs out there set me up moving day but did not check all the signals. I replaced my cable modem twice just to get my phone line and internet up. Now my cable boxes are not functioning properly. They lock up, can't receive some channels, I'm lucky if they boot up... HELP.. the tech has been out three times - one time for six hours and I've been on the phone with technical support for at least six hours. I had two of my three cable boxes across the street. They worked fine. They sent me to the comcast retail store because one of the boxes (HD/DVR) couldn't boot. Still two of the new boxes don't work. My old one with out the card works just fine. Contrary to what they think I can't sit home and wait for them to come over and trouble shoot...
View full review
Review
#142416 Review #142416 is a subjective opinion of poster.

Comcast Billing Nightmare PPV

After spending over 4 hours on the phone trying to resolve my pay per view billing I am done with COMCAST! With in two months I have had over $1000 in erroneous charges for *** and other movies added to my account. Movies were rented in one minute intervals sometime 10 a day in an hour period. Even after Comcast told me they could see they were not even viewed I would have to wait until a fraud investigation was completed until crediting my account. Well guess what, it has been over a month since then, no investigation, no one knows anything, and I have had to start all over again today! That's BS. Now my service has been cut off, I have a $1200 bill, and five hours of talk time added to my cell phone bill. Get this, I told Comcast I live alone and could prove I was at work when a lot of these movies were being rented. Their response was, maybe the maintenance guy or a neighbor was coming into my home and watching movies. You gotta be kidding me! Stay away from Comcast at all costs, you have been warned!
View full review
Review
#139320 Review #139320 is a subjective opinion of poster.
Loss
$1200

I am in collections cause Comcast charged me for service when I transferred service

I moved in May and called Comcast to cancel my account and set up a new account at my new house. I spoke to a Sherri who I thought, canceled my old account. She certainly did set me up for my new account and gave dates, times and CHARGES for it. In June, I received a Turn off Notice from Comcast so I called and spoke to a Ray, Mike and Darrin who all told me I had no balance outside my new account. Although I read them the account number off the notice, different from my new account number, they did not track me as still having my old account. I thought all was well. Today, Oct 9, I received a collections notice. Brock at Comcast gave me detail about both my new account and my old saying I still had a balance. I thought I canceled it and why didn't the GUYS find my old account when I called in June? Yes, I am pissed!
View full review
Review
#138783 Review #138783 is a subjective opinion of poster.

Comcast Cable Company should be out of business!!

I was with Warner Cable before it was bought out by Comcast. I have been unable to have my cable service fixed for EIGHT weeks. I have had 4 techinicians that came and each said they fixed the problem. I have switched 2 boxes. I have spent numerous hours on the line complaining. This evening was tops! After being out of service on internet, phone and cable since Sept 12 internet and phone came back on today. Cable still out. 1 call said it would be on in 30 minutes after troubleshooting..NOT. Called back 5 times hung up four because I was on hold longer than 15 minutes. Last time they said they could not schedule a tech to come out because there are outages in Area. Now I am done! What a *** I am to have lasted this long with such incompetence!!! ATT here I come. Please help me out!
View full review
Review
#138049 Review #138049 is a subjective opinion of poster.

Comcast in Alexandria, Virginia - Useless chat personnel; useless phone personnel

you call, you wait. you wait, you are deceived into thinking you will be rewarded with competence on the other end. no siree bob. you use comcast chat. same. the guy on the phone has no verbal command of english. the guy on the chat has no written capacity. sorree. is there anyone out there capable of writing a cable bill that will genuinely deliver competition? their answer: well your box musta stopped werkin' let's make an appointment to have someone out there. can't ya just leave a box on my porch? nope. i think this is a ploy from the mccain campaign to keep me from watching gov palin debate thursday night.
View full review
Review
#137613 Review #137613 is a subjective opinion of poster.

Comcast, bad service, long phone and chat waits, expensive

I have been on hold for 48 minutes/41 on the live chat. Comcast is the worst. The communications commission should put them out of business!!! My bill is higher that other services. I was lured into comcast with the $99 bundle and then of course after 6 months it skyrocketd. Typical bait and switch. I hope that by complaining something happens that affects the way Comcast does business. Now I'm getting pissed that I have to type 100 words to *** about Comcast. What else can I say. I hate wasting my time and now I have to type more *** to satisfy pissed consumer. Holy ***!!!!
View full review
Review
#133873 Review #133873 is a subjective opinion of poster.

COMCAST DIGITAL TV IS HORRID AND THEIR DOWNLOAD CAP SUCKS!

I dumped Comcast today for Cable TV. Now I am using Direct TV which is FAR better and I HIGHLY recommend it. Comcast Digital TV was terrible the sound was garbled due to lousy implementation and bad technology Now ALL my channels are digital quality and NO garbled audio. I get MORE channels at a better price. Currently I am using Comcast for two residential cable modem internet accounts and Comcast BETTER not screw with my VOIP phones that my girlfriend Mary NEEDS to use for her work which is counseling breast cancer survivors. In that case we will just get a business cable modem account from Comcast if necessary and then that will do for it. However dumping Comcast for Cable TV is our means of punishing Comcast for two things which are lousy cable iTV service AND the download Cap on cable modem. So THERE Comcast. REALIZE THIS. I am not going to stand for substandard or pernicious services from ANYone ANYmore. I regret I didn't go over to Direct TV a LONG way back, but I have now and am SO glad and HIGHLY recommend that everyone with the Direct TV option USE IT.
View full review
Review
#133556 Review #133556 is a subjective opinion of poster.
Loss
$50

Comcast deposited my money in someone else's account

I paid my account through my bank online. My bank had the correct account number, but Comcast deposited the money in someone else's account. My bank faxed them the proof a month ago with the account number it was deposited into. They sat on it for 2 weeks until I got another cutoff notice. After searching everywhere, they found it. Promised me they would research it. Fast forward 2 more weeks and several phone calls later and still no satisfaction. I called last week and the supervisor was too afraid to get on the phone with me. They said they had no proof of payment even though the account had comments that stated it had been sent to research. To date, no one has ever called me back and now they say I owe over $500 because I told them I wouldn't pay anything until I get my $371 credited.
View full review
2 comments
Anonymous
#30243

After moving, we suddenly had this mysterious negative balance with Comcast for undreds of dollars. It has been going on for 9 months!

Finally, after shutting me off, then giving me several different excuses, they credited me a couple lost payments to the tune of $240. Then after nine months of incorrect bills I finally have it worked out right? WRONG! they billed me for internet this month, but instead of having 240 - 45 = balance of 195...

my balance is now 129!?!?!?! Comcast is BY FAR the worst company I have ever had to deal with in my entire lifetime. I already switched my phone and got directTV, but I have to have broadband. As God as my witness the very day there is an alternative to Comcast for internet here I am cancelling them and throwing a party.

BTW, those comcast services that I mentioned cancelling, they continued to bill me on for months!

What a bunch of fargin' idiots! GGRRRRR!!!!!!

Anonymous
#30005

I had the exact thing happen to me,even after the bank faxed them a copy & confirmation number from my account I was once again shut off because even tho I was current according to them I was 58 days over due&there computer automatically does it...good luck,you're gonna need it,we disconnected completely&happily

View more comments (1)
Review
#132122 Review #132122 is a subjective opinion of poster.

Comcast in Reston, Virginia - Service is bad. phone,internet,over charging on billing ect

The service that I have received from com cast is like working like with a bunch of rookie's. Internet the phone and TV.Billing, constant increases. The service techs totally messed up my alarm where I had to get the alarm company to straiten out there mess. Over 16 service visits, what a waste of my time.I was in action mode and was getting charged for regular rate, after a com cast rep. said that it would stay in vacation mode. Tonight I have been on the phone for over a hour and a half and no results. Wasted time again, I'm changing.
View full review
Review
#130248 Review #130248 is a subjective opinion of poster.

Comcast doesn't care, Period

Comcast is the worst service company I have ever had. The high speed internet is not reliable, period. In the past 6 month it has been donw 34 times for no reason. The only thing that is good abour comcast is the people on the phone. They try and are responsive. But every this else is just (I Dont Give a Darn attitude) I will eventuall find some one else who wants my money (Verizon) etc. Why would any company do this to their customers. the cable has been laying on the ground outside of my house for over 3 years. I wish there was some one who cared.
View full review
Review
#129423 Review #129423 is a subjective opinion of poster.