Service was scheduled to be turn on 5/4/13 between the hours of 8am and 10am the Comcast rep came out and installed the svc with no communication on nothing he was doing. He did a great job a with leaving big mess in every room, leaving loose wires all over the place running across bedroom floors making it dangerous for my 1 and 4 year old daughter to fall and hurt themselves.

He also left loose wires outside where the neighborhood kids can trip and fall if they came in our yard. Rep also has wires running in our neighbors yard as well without their knowledge. He left without explaining internet, remote,etc. After rep left, we talked to 6 supv PROMISING they would get someone back out here same day so we caoulf pay our mortgage online before the deadline which would result in 150.00 late fees, Comcast said not to worry amd assured us a rep would come back out here that same day so that we could pay our bills.

As of 5/5/13 @ 11:30, we are still waiting on that tech to show up with no explaination as to why he/she hasnt come out.

PLEASE CONTACT US! Carlos Sampson 713-306-4658

Product or Service Mentioned: Comcast Internet Service.

Company wrote 0 public responses to the review from May 05, 2013.
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