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SPOKE WITH TERRY/TERI AT APPROXIMATELY 9:35-9:50AM CENTRAL TIME AUG 13 2014. SHE WAS VERY RUDE AND UNACCOMMODATING.

IT WAS VERY CLEAR DURING PHONE CONVERSATION THAT SHE WAS VERY IMPATIENT WITH ME AND WAS USING A SARCASTIC TONE. AT ONE POINT, SHE EVEN SAID "OH MY GOD" OVER THE PHONE AND I HEARD IT LOUD AND CLEAR WHEN I WAS TRYING TO TELL HER SOMETHING. I CONFRONTED HER WITH WHAT I HEARD AND SHE DENIED IT. THEN NEXT THING I KNOW, SHE DROPPED THE CALL AND TRANSFERRED ME TO A DIFFERENT AGENT WITHOUT LETTING ME KNOW.

THIS IS A VERY TERRIBLE CUSTOMER SERVICE EXPERIENCE WITH XFINITY.

THIS IS VERY DISAPPOINTING AND I AM HOPING THAT COMCAST WILL DO SOME KIND OF DISCIPLINARY ACTION AND MORE IN-SERVICE/TRAINING TO THIS CERTAIN EMPLOYEE. IT'S SUCH A SHAME THAT SHE IS WORKING AT XFINITY AS A CUSTOMER SERVICE REPRESENTATIVE WITH HER RUDENESS AND LACK OF MANNERS.

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Anonymous
#859575

At least she spoke English!

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