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It took 5 calls to set up appointment - no show by Comcast. next call they were to send out line tech to check line coming to the house (after 9 pm)(problem only happens in late evening).

tech showed up @ 2 pm & said my cable was fine. Showed him DVR movie & he said he was send out tech after 9pm. Called Comcast again (7th time & I am a "valued customer") Customer service put me thru to 5 different people.

(1 lady said they do not have appointments after 8pm) I asked to be put thru to the cancellation dept. 2 people later I got someone who acted like they cared - we'll see if my problem gets fixed.

Monetary Loss: $80.

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