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After receiving a notice that our modem needed replacing with the newest version, I called the company; they were going to send a tech to "handle our situation" rather allowing us to self install. A visitation was scheduled for a FOUR HOUR WINDOW (not two as their ads proudly state). No one showed, even after I received two separate texts proclaiming that "a tech is arriving soon." When I called to complain that my entire day was wasted waiting for a non-existent technician (that Comcast initially required), I was given to an overly bored phone spokesman that wanted nothing to do with my situation.

And I never received my $20 credit for them missing THEIR appointment.

Try FIOS (Verizon) instead.

Product or Service Mentioned: Comcast Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $300.

Preferred solution: Let the company propose a solution.

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