My name is Ashley Edlund and I am a brand new Comcast customer, who is about to drop the company completely. I payed my first bill early on the 22nd of December.
It was due January 1st. I payed it online through your website with my checking account. I entered my checking account routing number, etc. Because I payed the bill early, I thought I wasn't seeing the charge on my account because it didn't go through until later.
So when I didn't see the charge right before the bill was due, I called Comcast and they told me I owed them 64 dollars in returned check fees because my account had insufficient funds. I knew my bank account had enough money in it, so I called the bank and they verified that the account never had insufficient funds. I also double checked the routing number with the bank and they said it was correct. So I then just payed the 64 dollars.
I called Comcast again and they said I needed to print out the bank statement, go to a Comcast building and the charges would be reversed. I live in Dothan, Alabama and went to my nearest Comcast building. I showed them my bank statement, and they said my payment of 64 dollars was received. I saw that it went through my checking account Wednesday, January 11th.
I came home after work and all my services were locked. No cable, no internet. My apartment pays for the cable, so I don't understand why that I was locked.
I called Comcast again and they said I owe another 30 dollars for check fees, after my 64 dollars already went through and cleared. And that until I pay the 30 dollars, everything is locked.
Product or Service Mentioned: Comcast Account.
Monetary Loss: $90.