Greenville, Alabama
3 comments

My name is Ashley Edlund and I am a brand new Comcast customer, who is about to drop the company completely. I payed my first bill early on the 22nd of December.

It was due January 1st. I payed it online through your website with my checking account. I entered my checking account routing number, etc. Because I payed the bill early, I thought I wasn't seeing the charge on my account because it didn't go through until later.

So when I didn't see the charge right before the bill was due, I called Comcast and they told me I owed them 64 dollars in returned check fees because my account had insufficient funds. I knew my bank account had enough money in it, so I called the bank and they verified that the account never had insufficient funds. I also double checked the routing number with the bank and they said it was correct. So I then just payed the 64 dollars.

I called Comcast again and they said I needed to print out the bank statement, go to a Comcast building and the charges would be reversed. I live in Dothan, Alabama and went to my nearest Comcast building. I showed them my bank statement, and they said my payment of 64 dollars was received. I saw that it went through my checking account Wednesday, January 11th.

I came home after work and all my services were locked. No cable, no internet. My apartment pays for the cable, so I don't understand why that I was locked.

I called Comcast again and they said I owe another 30 dollars for check fees, after my 64 dollars already went through and cleared. And that until I pay the 30 dollars, everything is locked.

Product or Service Mentioned: Comcast Account.

Monetary Loss: $90.

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Anonymous
#533588

I have a list from august 2nd 2012 to now (Aug 25th) of service interruptions. This has been going on for FOUR FREAKING YEARS ...

List of dates of service interruptions

- August 2nd

ON DEMAND outage 3:45-6:30pm

- August 6th

Cable and Internet 3am-at least 4:30+

- August 10th

Phone service/internet 8pm-11pm

- August 14th

On demand 8am to 6:52pm

- August 15th, 2012

- Cable/On Demand 6:34- 7:03 pm

- August 16th

- on demand 2am to 4:41pm

- August 17th

- internet/phone/cable interruption 3:01 pm-4:25

- again from 5:28pm-7:45

- August 21st

- internet/phone 2:26-5:09pm

- cable 6:07-9:21pm

- August 24th

- phone 9:02am-11:38am

- internet 11:04-11:19am and 12:39-3:59pm

Anonymous
#410636

CONcast Kim Edwards is a major MOMO for writing an email asking you to work off the clock w/o pay LOL ROFL LMAO Edwards & Comcast = major FAIL AWESOMESAUCE YOU=WIN 8) :grin :p

Anonymous
#410635

FTC hits Comcast CEO Brian Roberts with $500,000 fine. So what he makes over 30 million per year.

Brian needs to reread the Comcast code of conduct where he tells employees he will not tolerate dishonesty from us. Why is he on Obama's jobs council? He should be fired. Do as I say, not as I do.

Obama's slogan about "change you can believe in" should really be "the more things change the more they stay the same".

It's worse being an employee. At the Lynnwood, WA call center a fat sup named Kim Edwards (MOMO) sent an email requesting off the clock work. We are winning a class action lawsuit against them.

Our lawyers are experienced and successful at winning this kind of case and we have the evidence.

Comcast thinks that hiring a Perkins Coie lawyer will intimidate us. It just proves that they know they are going down and have a lot of money to waste.

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