Not resolved
1 comment

Update by user May 16

yes this was resolved.Telling the salesman in person did help.

We had someone come on Easter.

Then a week later because I complained to the FCC a rep called and gave us a credit- very substantial.All solved.

Update by user Apr 17

I already posted this.A few nights ago a salesman from Comcast was soliciting our neighborhood.

We told him about our issues. He claimed he could help. The next day we were called by Comcast with a recording that someone would appear on Easter Sunday. A tech did come on Easter.

He was wonderful- Waldy Machin Tech # 5601. He deserves a raise. He spent a long time here, and also called the maintenance people to get up on the pole and replace the equipment. The same day.

We are now up and running.

But if we had not met the sales person, Craig Lawrence, I suspect we would still be waiting.Comcast gave us a $44 credit for loss of service.

Original review posted by user Apr 16

Here is an update.April 16th Easter Sunday.

A sales person from Comcast was wandering through our neighborhood two nights ago, while we were walking, and when he identified which company he was repping, we pounced on him. He promised he could make things happen. Lo and behold, yesterday, I get a call with a recording saying that we had a tech coming the following day, Easter Sunday. And he showed up.

I had to press him to get to the pole through our yard and not the neighbors's. He got on a ladder, seemed to know what we needed. So he is up in the attic now, replacing a line. He is also calling the maintenance guy to come back and replace the "TOP" at the line behind the house at the pole.Looks like he is going to get us up and running in any case.

Hopefully, strong signal. Now why is it we had to jump through all these hoops to get someone finally who is competent? And I still could not communicate anything to Comcast except to call that 800 number.

Until we happened to meet someone from sales.Comcast, you need to do better if you want to start servicing our neighborhood.

Reason of review: Someone came and got it fixed.

Had an Experience with Comcast?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anita
Salem, Oregon, United States #1317273

I need him at my house...Wi-Fi has been hit, miss since Thanksgiving 2016...even after upgrading modem and router to top of the line equipment! So frustrating.

You May Also Like

Comcast Business is awful 4 months of issues. Comcast "Our small business contract was with up with another phone provider, internet, and wifi. Then we met : Tierre Landrum, Comcast Senior Business Account Executive M: 281.409.1086 | F: 713.583.5763..." Read more Comcast Call Center ---- Sucks!!! Comcast "Comcast customer service executive (Era) is thinking that customers are liar. Few services shut off suddenly and I did not make changes. I can see in online account which service..." Read more Comcast - Internet and router service Comcast "I take it this company Comcast is doing testing all hours of the day and night!! I have to unplug due to hot stage!! I am happy that I don't..." Read more Comcast - Cable installation from Pole to House to computer Comcast "Had Comcast cable installed. Installation was not safe; the cable hung to low and the outside wall installation went across the entrance stairway for someone to trip over. H. Schmitz..." Read more Offerup - I already purchased his iPhone which was 200 dollars by payi Offerup "I already purchased his iPhone which was 200 dollars by paying with cashapp. The original price for the iPhone was 400 dollars. I sent him an offer of 200 he..." Read more Skylight Visa - Phone *** 2017 Skylight Visa "i met a guy called Sam ,he helped me *** into my spouse INSTAGRAM,KIK,FACEBOOK AND GMAIL. Now i can monitor my spouse day to day messages and activities with out..." Read more Cohen And Grossman - Kevin Vorhis Cohen Grossman a weak attorney who missrepresented me Cohen And Grossman "I contacted the Cohen Grossman Law firm at 350 N Lake Destiny Maitland, Florida 3275. I spoke to Mr. Grossman about my former employer not paying me my last two..." Read more Capital Bank Opensky Card - Never in my life Capital Bank Opensky Card " I'm writing this as a current customer, who is in the process of paying off and closing the card. After only 3 weeks having the card I have had..." Read more