Madison, Wisconsin
Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

Update by user Apr 06

Been a couple months now and no update. Dont like admitting they are wrong or use shady business practices.

Original review posted by user Mar 07

I was told by the Comcast rep, or one of their partners, that they can wave their early termination fee if I had to relocate for my job. This was actually talked about on a few occasions, between 2016 and 2017.

This is the only reason I signed up for the new package, or I would not have signed up. When I moved I provided the rep my new address and told him the situation and what the reps had told in previous conversations. He said it would be addressed and that if I was told that I would not have to pay the termination fees. I never got an answer or a bill until I was contacted by a collections agency.

At this point I filed a written dispute and was not informed of the decision. I again filed a dispute with another rep in November 2018 when I noticed it on my credit report. I did not hear back until February 2019. When I talked to the collections rep he could not provide me with an information on the results of my dispute except Comcast verified them.

I feel Comcast committed fraud in trying to upsell me knowing my situation. I paid the portion of my bill that was related to the actual service used but feel I should not be held accountable for being deceived in order for the rep to make a sale. This seems to happen a lot from the research I have done.

Placed in dispute again. Very unethical company and would recommend dial-up over their services.

Reason of review: Lying to upsale service.

Monetary Loss: $180.

Preferred solution: Have ETF dropped and collection removed from my credit report.

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