I called multiple times to find out how long prior to moving I needed to notify them. Was told they could not answer a general question without my account number, name, address etc.
I explained that my concern was that they would, as they have done in the past, turn my service off before I moved. We are no longer able to access our account on line and get a message "Sorry to see you go" when we try to.
In desperation I called corporate and was told I needed to give them a weeks notice. When I explained that we can no longer access our account and asked why the first rep (I've talked to 6 total) couldn't give me that information I was told she could not speak for another rep. You, at the corporate level esepcially represent the company and can speak for the company.
What is with companies now a days.
Instead of apologizing and fixing the problem they make excuses. Terrible.
Product or Service Mentioned: Comcast Customer Care.
Reason of review: Poor customer service.
Preferred solution: retrain your employees.
I didn't like: Answers and attitude from reps, Abysmal customer service.