Denver, Colorado
Not resolved
1.0
Details
Diversity of Products or Services
Product or Service Quality
1 comment

Comcast wants to get my modem, which I purchased and have a receipt! Spoke to customer service, escalation supervisor etc.

and was promised that I don't have to worry about it, for it is TRULY my own equipment also was issued confirmation numbers; to find out that they are LIARS and THIEVES! for I received a bill stating un-returned equipment; spoke to a manager finally after 3 hours!

The manager was incompetent and did not care, he was a thief in the day for forcing me to give my own modem! Should I submit to bullying from this greedy company and not fight for what is right?

Reason of review: Comcast wants me to give my own modem! I have a receipt!.

Preferred solution: Let the company propose a solution.

Comcast Cons: I do not like comcast.

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Anonymous
#976309

For this very reason, I refuse to purchase equipment from Comcast or any service other than TV access. My smart phone and Yahoo access costs me $30 @ month for unlimited text and internet access.

Granted, I am on my son's family plan and no one believes the rate.

We use Sprint and in 3 years, never a problem. Comcast gave a phone quote of $30@ month, in 3 months it was up to $85.00.

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