They told me my modem was bad. I replaced my own modem with a Comcast modem ($7 per month forever) then found out our area had an outage.
I lost internet service Monday night. Comcast walked me through every step imaginable to connect.
After all that the man got a message that our area had an outage. Tuesday they told me the outage was fixed and there was something wrong with my modem. I replaced my own modem with a Comcast modem ($7 forever), tried again and then called the company. They sent a technician today and determined there was an outage in the area and other users were calling in.
After about 2 hours work they got me on line.
Comcast has a communication problem. If you have a choice choose another ISP.
Product or Service Mentioned: Comcast Internet Service.