Worcester, Massachusetts
Not resolved
0 comments

Update by user Sep 10, 2012

Update:

I had my boyfriend call to change the number on the account to his so they would stop calling my phone. THEY KEPT CALLING.

I called and left a message for them to stop calling. THEY KEPT CALLING.

I chatted with an online technician called \"Joy.\" I told her I could not deal with this anymore and will just pay for the missing equipment. I brought up the fact that technicians had missed multiple appointments and gave Joy two options. 1. We could call it even. 2. I would pay and never use their services again. She chose option 2. I told her to please bill me no more than the $40 and to never call my phone again. I asked if I can rest assured that I will receive no more calls. She assured me. TODAY THEY CALLED AGAIN!

Original review posted by user Aug 09, 2012

I have already spoken on the phone several times, and sent an email that was never answered.

Around June 10th, our internet stopped working. My boyfriend called a technician, who was unable to help us.

(The internet hadn't been working well since at least the end of May, but they charged us for June anyway.) On June 15th, we cancelled our service and moved. We set up an appointment for a technician to pick up the equipment. They called my boyfriend and were at the wrong address. My boyfriend gave them the correct address, they said they would be there, but didn't show up.

I made another appointment, which they didn't show up to either. I tried to make a third appointment, but was told, "Since they didn't go to the previous appointments, I can't promise they will go to this one, so you will need to return the equipment in person." I thought this was ridiculous, but my boyfriend returned the equipment in person and was told he was missing a piece. It could be in public storage or his mother's house, but I certainly do not have it at my mother's house. I have explained this, but they continue to call my phone.

Also, on the Comcast site, I found that they claim to give $20 for every missed appointment. I emailed Comcast stated everything I have written above, and that they actually owe me money for the missed appointments. The email was ignored. I clearly stated to STOP CALLING MY PHONE, AS I DO NOT HAVE ANY EQUIPMENT, but they continue to call.

Terrible service. Never get involved.

Product or Service Mentioned: Comcast Internet Service.

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