Cable reception suddenly got really bad (lost most of the channels, most of the rest were unwatchable due to pixelation).
Called Comcast and went through the usual lengthy diagnostic steps - resetting the cable box etc. Made no difference so they setup an appointment for a technician to visit. Technician showed up on-time, which was the last thing that happened as promised. Technician checked the incoming signal and said the signal from the street was very weak and he needed to check that out. About 10 minutes later he calls from his cell phone and says that he doesn't like climbing the pole so needs a truck with a lift bucket to come by to take a look at it. Says it will be done before the end of the day.
No one shows up, but I then get an automated call saying my issue is resolved - "if you disagree, press "2". Pressing "2" gets a busy signal and the call hangs up.
Call customer support again. They tell me that they will get a truck out the next day and I'll receive a call by 4:00 PM the next day.
No call - no one shows up - problem still happens.
Call customer service again. They create a whole new ticket and tell me that someone will come by the next day and that's all they can do. No way to escalate, no way to talk to anyone else.
Next day comes - no call - no one shows up.
I call back customer service - and am told that the issue is resolved! So no one will be coming out. Of course the problem has not been fixed (by the way the technician left a bunch of wires hanging out of the box on the pole so I know no one has done anything) Best thing they can do is schedule another visit tomorrow.
4 days in a row - many hours on the phone - no promise of anything getting done. No way to escalate and no way to contact Comcast (only a call center which really doesn't care except to tell you it is not their fault.)
We need competing cable companies. (dish is no good b/c we live where there are trees).
Product or Service Mentioned: Comcast Customer Care.
Monetary Loss: $500.