I had sent him an email, he asked for my address and never got back to me. Finally he called and asked for my SSN, and credit card number.
I only said that I wasn't feeling comfortable saying it over the phone, and I would prefer to provide the information to the person who comes to set up the system. His tone was rude and harsh. He was kind of bullying me. I finally gave my SSN and CC information over the phone, about which I still feel uncomfortable.
If I had a choice, I would stay with RCN, these guys are nice, and professional. But my building only accepts comcast. After he got all my personal information, he said he would get back to me - again didn't mention a time - and still I haven't heard from him. I will talk again to the manager and if I have any choice, I will not stay with comcast.
I am not going to pay somebody to be rude to me. If he hates people, he shouldn't work with people. I wish you would invest on training your employees on how to talk to customers.
People have a choice, they can just choose another service. I am very disappointed, and pissed off that I have to get comcast.