San Francisco, California
1 comment

I can hardly express in words how frustrated I am with Comcast. They didn't show for the first appt (4 hour window) and took no responsibility when I called to ask where the installer was.

If you can even get thru to someone on the phone, it's never anyone who has any level of authority much less intelligence, customer orientation or empathy. Finally set up new appt. Take time off from work, and guess what? No show.

I call and the computer tells me he's running 3 hours late. No courtesy call, of course. At least, their consistent. Well, he's here, and on top of the $90 Internet install, he's telling me it's another $50 for wifi, which the original scheduler neglected to share.

What a monopoly. What a horrible experience!

Product or Service Mentioned: Comcast Internet Service.

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Fortunately, with a little know-how or competent googling, you can set up your own wi-fi. If you need help, please feel free to contact me. Comcast is terrible.

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